Equal-exposure complaint evidence and changes in the reported problem mix

2013 vs 2014 BUICK LACROSSE

NHTSA Consumer Complaints complaints · snapshot 2026-08-21

Share shifts show how a vehicle's problem mix changed. They do not measure reliability, and complaint counts are not normalized for sales volume.

First 155 months on market for each model year

Exposure window calculated through Aug 22, 2026

Age-matched reports

▼ 49.6% fewer reports in the equal exposure window

2013 125 complaints 2014 63 complaints

NHTSA Consumer Complaints complaints · snapshot 2026-08-21

Component share shift

Bars start at the neutral midpoint. Left means a smaller share; right means a larger share.

View component share data as a table
Component 2013 share 2014 share Share change
SUSPENSION 19.5% 3.2% ▼ 16.4 pts smaller share
ENGINE 12.5% 4.8% ▼ 7.7 pts smaller share
EXTERIOR LIGHTING 0.8% 7.9% ▲ 7.2 pts larger share
AIR BAGS 2.3% 7.9% ▲ 5.6 pts larger share
ELECTRICAL SYSTEM 19.5% 14.3% ▼ 5.2 pts smaller share
WHEELS 1.6% 6.4% ▲ 4.8 pts larger share
SEAT BELTS not reported 4.8% ▲ 4.8 pts larger share
VEHICLE SPEED CONTROL 1.6% 4.8% ▲ 3.2 pts larger share
POWER TRAIN 5.5% 3.2% ▼ 2.3 pts smaller share
LANE DEPARTURE not reported 1.6% ▲ 1.6 pts larger share
TIRES not reported 1.6% ▲ 1.6 pts larger share
FUEL SYSTEM 3.1% 1.6% ▼ 1.5 pts smaller share
STEERING 16.4% 17.5% ▲ 1.1 pts larger share
STRUCTURE 0.8% 1.6% ▲ 0.8 pts larger share
BACK OVER PREVENTION 0.8% not reported ▼ 0.8 pts smaller share
SERVICE BRAKES 0.8% not reported ▼ 0.8 pts smaller share
VISIBILITY 3.1% 3.2% ▲ 0.0 pts larger share
UNKNOWN OR OTHER 17.2% 28.6% ▲ 11.4 pts larger share

recalls · none on file

Recall campaigns

2013 0

Campaign components: not reported

2014 0

Campaign components: not reported

NHTSA Consumer Complaints complaints · snapshot 2026-08-21

Safety signals

◆ Fires
3 → 1
◆ Injuries
5 → 4