Equal-exposure complaint evidence and changes in the reported problem mix

2019 vs 2020 DODGE JOURNEY

NHTSA Consumer Complaints complaints · snapshot 2026-08-21

Share shifts show how a vehicle's problem mix changed. They do not measure reliability, and complaint counts are not normalized for sales volume.

First 83 months on market for each model year

Exposure window calculated through Aug 22, 2026

Age-matched reports

▲ 6.9% more reports in the equal exposure window

2019 58 complaints 2020 62 complaints

NHTSA Consumer Complaints complaints · snapshot 2026-08-21

Component share shift

Bars start at the neutral midpoint. Left means a smaller share; right means a larger share.

View component share data as a table
Component 2019 share 2020 share Share change
ELECTRICAL SYSTEM 11.0% 16.1% ▲ 5.1 pts larger share
AIR BAGS 5.0% not reported ▼ 5.0 pts smaller share
SERVICE BRAKES 1.0% 4.8% ▲ 3.8 pts larger share
ENGINE 5.0% 8.1% ▲ 3.1 pts larger share
BACK OVER PREVENTION 19.0% 16.1% ▼ 2.9 pts smaller share
EXTERIOR LIGHTING 7.0% 4.8% ▼ 2.2 pts smaller share
STRUCTURE 2.0% not reported ▼ 2.0 pts smaller share
FUEL SYSTEM 2.0% not reported ▼ 2.0 pts smaller share
VISIBILITY 3.0% 4.8% ▲ 1.8 pts larger share
POWER TRAIN 5.0% 3.2% ▼ 1.8 pts smaller share
TIRES not reported 1.6% ▲ 1.6 pts larger share
SUSPENSION not reported 1.6% ▲ 1.6 pts larger share
LANE DEPARTURE not reported 1.6% ▲ 1.6 pts larger share
SEAT BELTS 2.0% 3.2% ▲ 1.2 pts larger share
STEERING 2.0% 3.2% ▲ 1.2 pts larger share
WHEELS 1.0% not reported ▼ 1.0 pts smaller share
VEHICLE SPEED CONTROL 1.0% 1.6% ▲ 0.6 pts larger share
FORWARD COLLISION AVOIDANCE 1.0% 1.6% ▲ 0.6 pts larger share
UNKNOWN OR OTHER 43.0% 40.3% ▼ 2.7 pts smaller share

NHTSA Safety Recalls recalls · snapshot 2026-08-22

Recall campaigns

2019 1

Campaign components: BACK OVER PREVENTION

2020 1

Campaign components: BACK OVER PREVENTION

NHTSA Consumer Complaints complaints · snapshot 2026-08-21

Safety signals

◆ Fires
0 → 1
◆ Injuries
3 → 1