Equal-exposure complaint evidence and changes in the reported problem mix

2013 vs 2014 FORD C-MAX

NHTSA Consumer Complaints complaints · snapshot 2026-08-21

Share shifts show how a vehicle's problem mix changed. They do not measure reliability, and complaint counts are not normalized for sales volume.

First 155 months on market for each model year

Exposure window calculated through Aug 22, 2026

Age-matched reports

▼ 51.3% fewer reports in the equal exposure window

2013 226 complaints 2014 110 complaints

NHTSA Consumer Complaints complaints · snapshot 2026-08-21

Component share shift

Bars start at the neutral midpoint. Left means a smaller share; right means a larger share.

View component share data as a table
Component 2013 share 2014 share Share change
STEERING 20.5% 12.7% ▼ 7.8 pts smaller share
FUEL SYSTEM 3.0% 5.5% ▲ 2.5 pts larger share
ENGINE 4.3% 1.8% ▼ 2.5 pts smaller share
ELECTRICAL SYSTEM 19.7% 21.8% ▲ 2.2 pts larger share
WHEELS 1.7% 3.6% ▲ 1.9 pts larger share
AIR BAGS 1.3% 2.7% ▲ 1.5 pts larger share
EXTERIOR LIGHTING 1.3% not reported ▼ 1.3 pts smaller share
VEHICLE SPEED CONTROL 3.0% 1.8% ▼ 1.2 pts smaller share
POWER TRAIN 17.5% 16.4% ▼ 1.2 pts smaller share
STRUCTURE 6.4% 5.5% ▼ 1.0 pts smaller share
BACK OVER PREVENTION 1.3% 1.8% ▲ 0.5 pts larger share
SUSPENSION 0.4% not reported ▼ 0.4 pts smaller share
TIRES 0.4% not reported ▼ 0.4 pts smaller share
VISIBILITY 0.4% not reported ▼ 0.4 pts smaller share
SEAT BELTS 1.3% 0.9% ▼ 0.4 pts smaller share
SERVICE BRAKES 1.3% 0.9% ▼ 0.4 pts smaller share
UNKNOWN OR OTHER 23.9% 35.5% ▲ 11.5 pts larger share

NHTSA Safety Recalls recalls · snapshot 2026-08-22

Recall campaigns

2013 10

Campaign components: AIR BAGS, ELECTRICAL SYSTEM, EQUIPMENT, LATCHES/LOCKS/LINKAGES, POWER TRAIN, and SEATS

2014 8

Campaign components: AIR BAGS, EQUIPMENT, LATCHES/LOCKS/LINKAGES, POWER TRAIN, and SEATS

NHTSA Consumer Complaints complaints · snapshot 2026-08-21

Safety signals

◆ Fires
7 → 5
◆ Injuries
4 → 6