Equal-exposure complaint evidence and changes in the reported problem mix

2015 vs 2016 FORD C-MAX

NHTSA Consumer Complaints complaints · snapshot 2026-08-21

Share shifts show how a vehicle's problem mix changed. They do not measure reliability, and complaint counts are not normalized for sales volume.

First 131 months on market for each model year

Exposure window calculated through Aug 22, 2026

Age-matched reports

▼ 3.6% fewer reports in the equal exposure window

2015 55 complaints 2016 53 complaints

NHTSA Consumer Complaints complaints · snapshot 2026-08-21

Component share shift

Bars start at the neutral midpoint. Left means a smaller share; right means a larger share.

View component share data as a table
Component 2015 share 2016 share Share change
ELECTRICAL SYSTEM 10.8% 22.6% ▲ 11.9 pts larger share
STEERING 12.3% 5.7% ▼ 6.7 pts smaller share
AIR BAGS 6.2% not reported ▼ 6.2 pts smaller share
WHEELS 1.5% 5.7% ▲ 4.1 pts larger share
BACK OVER PREVENTION 15.4% 11.3% ▼ 4.1 pts smaller share
FUEL SYSTEM 4.6% 1.9% ▼ 2.7 pts smaller share
VEHICLE SPEED CONTROL 1.5% 3.8% ▲ 2.2 pts larger share
SUSPENSION not reported 1.9% ▲ 1.9 pts larger share
LANE DEPARTURE not reported 1.9% ▲ 1.9 pts larger share
STRUCTURE 3.1% 1.9% ▼ 1.2 pts smaller share
SERVICE BRAKES 4.6% 3.8% ▼ 0.9 pts smaller share
ENGINE 4.6% 3.8% ▼ 0.9 pts smaller share
POWER TRAIN 13.9% 13.2% ▼ 0.6 pts smaller share
VISIBILITY 1.5% 1.9% ▲ 0.4 pts larger share
EXTERIOR LIGHTING 1.5% 1.9% ▲ 0.4 pts larger share
SEAT BELTS 1.5% 1.9% ▲ 0.4 pts larger share
UNKNOWN OR OTHER 27.7% 37.7% ▲ 10.1 pts larger share

NHTSA Safety Recalls recalls · snapshot 2026-08-22

Recall campaigns

2015 6

Campaign components: BACK OVER PREVENTION, ELECTRICAL SYSTEM, EQUIPMENT, LATCHES/LOCKS/LINKAGES, and POWER TRAIN

2016 3

Campaign components: BACK OVER PREVENTION, POWER TRAIN, and STRUCTURE

NHTSA Consumer Complaints complaints · snapshot 2026-08-21

Safety signals

◆ Fires
0 → 1
◆ Injuries
8 → 7