Equal-exposure complaint evidence and changes in the reported problem mix

2001 vs 2002 FORD WINDSTAR

NHTSA Consumer Complaints complaints · snapshot 2026-08-21

Share shifts show how a vehicle's problem mix changed. They do not measure reliability, and complaint counts are not normalized for sales volume.

First 299 months on market for each model year

Exposure window calculated through Aug 22, 2026

Age-matched reports

▼ 19.7% fewer reports in the equal exposure window

NHTSA Consumer Complaints complaints · snapshot 2026-08-21

Bars start at the neutral midpoint. Left means a smaller share; right means a larger share.

View component share data as a table

Component	2001 share	2002 share	Share change
SERVICE BRAKES	24.6%	34.9%	▲ 10.3 pts larger share
STRUCTURE	13.1%	5.5%	▼ 7.6 pts smaller share
SUSPENSION	20.7%	17.7%	▼ 3.0 pts smaller share
ELECTRICAL SYSTEM	9.1%	11.8%	▲ 2.7 pts larger share
POWER TRAIN	7.3%	5.2%	▼ 2.1 pts smaller share
VEHICLE SPEED CONTROL	5.3%	7.0%	▲ 1.8 pts larger share
STEERING	2.3%	1.1%	▼ 1.2 pts smaller share
ENGINE	2.9%	1.8%	▼ 1.1 pts smaller share
VISIBILITY	1.9%	1.5%	▼ 0.4 pts smaller share
SEAT BELTS	0.7%	0.4%	▼ 0.3 pts smaller share
FUEL SYSTEM	0.8%	0.6%	▼ 0.2 pts smaller share
WHEELS	1.3%	1.1%	▼ 0.2 pts smaller share
AIR BAGS	2.3%	2.2%	▼ 0.2 pts smaller share
EXTERIOR LIGHTING	1.5%	1.6%	▲ 0.1 pts larger share
TIRES	0.4%	0.3%	▼ 0.1 pts smaller share
FORWARD COLLISION AVOIDANCE	0.1%	not reported	▼ 0.1 pts smaller share
PARKING BRAKE	0.5%	0.5%	▲ 0.0 pts larger share
UNKNOWN OR OTHER	59.7%	51.5%	▼ 8.2 pts smaller share

NHTSA Safety Recalls recalls · snapshot 2026-08-22

2001 16

Campaign components: AIR BAGS, EQUIPMENT, POWER TRAIN, SEAT BELTS, SEATS, STRUCTURE, SUSPENSION, VEHICLE SPEED CONTROL, and VISIBILITY

2002 9

Campaign components: POWER TRAIN, SEATS, STRUCTURE, and SUSPENSION

NHTSA Consumer Complaints complaints · snapshot 2026-08-21