2011 CADILLAC SRX — Owner-Reported Problems

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Component Problem Distribution

Share of owner complaints filed for each vehicle system (unaffected by sales volume)

UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Problem & Recall Timeline

Observed complaint volume and manufacturer recall actions over time

• Campaign 11V595000 was reported 423 days after the first earlier complaint mapped to its component.
• Campaign 14V447000 was reported 1,369 days after the first earlier complaint mapped to its component.
• Campaign 14V571000 was reported 1,363 days after the first earlier complaint mapped to its component.
• Campaign 21V473000 was reported 3,833 days after the first earlier complaint mapped to its component.

Safety Recalls (7)

Official safety recall campaigns filed with NHTSA

1. Manufacturer action

   Recall campaign 10V623000

   Report date

   Dec 15, 2010

   Component:

   SEAT BELTS

   Consequence:

   THE SAFETY BELT SYSTEM MAY NOT RESTRAIN THE OCCUPANT(S) AS DESIGNED AND COULD INCREASE THE RISK OF INJURY.

   Remedy:

   DEALERS WILL MODIFY THE PASSENGER AND/OR THE DRIVER SAFETY BELT BUCKLES AS NECESSARY. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE JANUARY 18, 2011. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438, GMC AT 1-866-996-9463 AND AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.

   View authoritative NHTSA record →

2. Manufacturer action

   Recall campaign 11V149000

   Report date

   Mar 4, 2011

   Component:

   VISIBILITY

   Consequence:

   IF THIS CONDITION AFFECTS THE DEFROST SYSTEM WHEN IT IS REQUIRED, IT MAY DECREASE THE DRIVER'S VISIBILITY, AND COULD RESULT IN A CRASH.

   Remedy:

   DEALERS WILL REPROGRAM THE ECC MODULE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 11, 2011. OWNERS MAY CONTACT BUICK AT 1-866-608-8080, CADILLAC AT 1-866-982-2339 OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.

   View authoritative NHTSA record →

3. Manufacturer action

   Recall campaign 11V308000

   Report date

   Jun 3, 2011

   Component:

   AIR BAGS

   Consequence:

   THE RIGHT REAR OCCUPANT MAY NOT BE PROTECTED AND SUFFER INJURIES IN CERTAIN FRONTAL AND SIDE CRASHES.

   Remedy:

   GM DEALERS WILL REPROGRAM THE SENSING AND DIAGNOSTIC MODULE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JUNE 17, 2011. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339 AND AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM .

   View authoritative NHTSA record →

4. Manufacturer action

   Recall campaign 11V595000

   Report date

   Dec 20, 2011

   Component:

   POWER TRAIN

   Consequence:

   THE DRIVER MAY BE UNABLE TO SHIFT THE TRANSMISSION OUT OF GEAR, RESULTING IN NO MOTION OR THE SHIFTER MAY INACCURATELY INDICATE THAT THE TRANSMISSION IS IN PARK WHEN IT IS NOT, ALLOWING THE VEHICLE TO ROLL AWAY AND CAUSE A POSSIBLE CRASH.

   Remedy:

   GM WILL NOTIFY OWNERS, AND DEALERS WILL ENSURE THAT THE TRANSMISSION SHIFT CABLE IS PROPERLY ROUTED AND SEATED IN THE TRANSMISSION CABLE BRACKET. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JANUARY 2012. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339.

   View authoritative NHTSA record →

5. Manufacturer action

   Recall campaign 14V447000

   Report date

   Jul 23, 2014

   Component:

   SEATS

   Consequence:

   If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.

   Remedy:

   GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14271.

   View authoritative NHTSA record →

6. Manufacturer action

   Recall campaign 14V571000

   Report date

   Sep 19, 2014

   Component:

   SUSPENSION

   Consequence:

   Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.

   Remedy:

   GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.

   View authoritative NHTSA record →

7. Manufacturer action

   Recall campaign 21V473000

   Report date

   Jun 24, 2021

   Component:

   SUSPENSION

   Consequence:

   A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.

   Remedy:

   Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.

   View authoritative NHTSA record →