2004 CHEVROLET IMPALA — Owner-Reported Problems

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Component Problem Distribution

Share of owner complaints filed for each vehicle system (unaffected by sales volume)

UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Problem & Recall Timeline

Observed complaint volume and manufacturer recall actions over time

• Campaign 07E021000 was reported 1,011 days after the first earlier complaint mapped to its component.
• Campaign 14V400000 was reported 3,398 days after the first earlier complaint mapped to its component.
• Campaign 15V201000 was reported 3,939 days after the first earlier complaint mapped to its component.
• Campaign 15V701000 was reported 4,142 days after the first earlier complaint mapped to its component.

Safety Recalls (7)

Official safety recall campaigns filed with NHTSA

1. Manufacturer action

   Recall campaign 04V287000

   Report date

   Jun 23, 2004

   Component:

   Not available in the source record

   Consequence:

   DEPENDING ON WHETHER ONE OR BOTH BOLTS BACKS OUT OR FRACTURES, THE RESULT CAN BE LOCKING OF THE AFFECTED WHEEL DURING BRAKING AND AN ABRUPT STEERING INPUT IN THE DIRECTION OF THE LOCKED WHEEL, REDUCED BRAKING AND NOISE FROM THE AFFECTED WHEEL, OR SEVERING OF A BRAKE HOSE, INCREASED BRAKE PEDAL TRAVEL, AND REDUCED STEERING CONTROL. REDUCED BRAKING OR STEERING CONTROL COULD CAUSE A CRASH.

   Remedy:

   DEALERS ARE TO TIGHTEN BOTH BOLTS TO THE SPECIFIED TORQUE. OWNER NOTIFICATION BEGAN ON JUNE 28, 2004. OWNERS SHOULD CONTACT CHEVROLET 1-800-630-2438 OR PONTIAC 1-800-620-7668.

   View authoritative NHTSA record →

2. Manufacturer action

   Recall campaign 07E021000

   Report date

   Mar 12, 2007

   Component:

   FUEL SYSTEM, OTHER

   Consequence:

   FUEL MAY LEAK, POSSIBLY RESULTING IN A FIRE.

   Remedy:

   DELPHI WILL NOTIFY OWNERS AND REPLACE THE UPR FREE OF CHARGE. THE RECALL BEGAN ON APRIL 23, 2007. OWNERS CAN CONTACT DELPHI AT 877-411-8770.

   View authoritative NHTSA record →

3. Manufacturer action

   Recall campaign 08E063000

   Report date

   Oct 17, 2008

   Component:

   Not available in the source record

   Consequence:

   IF THE WELD FAILS, LOSS OF STEERING COULD RESULT, POSSIBLY RESULTING IN A VEHICLE CRASH.

   Remedy:

   DORMAN WILL NOTIFY OWNERS AND REPLACE THE STEERING SHAFTS FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 16, 2008. OWNERS MAY CONTACT DORMAN TOLL FREE AT 1-800-523-2492.

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4. Manufacturer action

   Recall campaign 09E005000

   Report date

   Feb 17, 2009

   Component:

   Not available in the source record

   Consequence:

   A BROKEN STEERING KNUCKLE COULD RESULT IN LOSS OF STEERING CONTROL AND A POSSIBLE CRASH WITHOUT WARNING.

   Remedy:

   DORMAN WILL NOTIFY OWNERS AND REPLACE THE DEFECTIVE STEERING KNUCKLES FREE OF CHARGE AND REIMBURSE THE REPAIR FACILITY OR OWNER FOR LABOR. THE RECALL BEGAN ON FEBRUARY 23, 2009. OWNERS MAY CONTACT DORMAN'S TOLL-FREE HOTLINE AT 1-800-523-2492 AND PRESS 5.

   View authoritative NHTSA record →

5. Manufacturer action

   Recall campaign 14V400000

   Report date

   Jul 3, 2014

   Component:

   ELECTRICAL SYSTEM

   Consequence:

   If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.

   Remedy:

   GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 9, 2014. GM's number for this recall is 14350.

   View authoritative NHTSA record →

6. Manufacturer action

   Recall campaign 15V201000

   Report date

   Apr 6, 2015

   Component:

   ENGINE AND ENGINE COOLING

   Consequence:

   The leaking engine oil can drip onto the hot surface of the exhaust manifold, increasing the risk of a fire.

   Remedy:

   GM will notify owners, and dealers will remove the plastic cover and plastic oil fill tube extension and replace the front valve cover and gasket. These repairs will be done free of charge. The recall began on April 24, 2015. Owners may contact Buick customer service at 1-800-521-7300, Pontiac customer service at 1-800-762-2737 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14574.

   View authoritative NHTSA record →

7. Manufacturer action

   Recall campaign 15V701000

   Report date

   Oct 26, 2015

   Component:

   ENGINE AND ENGINE COOLING

   Consequence:

   Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire.

   Remedy:

   The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engine’s front valve cover and gasket. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number. The recall began on February 19, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick customer service at 1-800-521-7300, Oldsmobile customer service at 1-800-442-6537 and Pontiac customer service at 1-800-458-8006. GM's number for this recall is 15757. Note: Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.

   View authoritative NHTSA record →