2017 CHRYSLER PACIFICA — Owner-Reported Problems

NHTSA Office of Defects Investigation Snapshot 2026-08-22 1,572 complaints · 17 recalls
Most-reported system: POWER TRAIN (351 complaints · 22.3%)
Safety signals:
  • Crashes 47
  • Fires 14
  • Injuries 41
  • Deaths 0
Compare with 2016 →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Component Problem Distribution

Share of owner complaints filed for each vehicle system (unaffected by sales volume)

Component Problem Distribution POWER TRAIN appears in 351 of 1,572 owner complaints (22.3%) in this vehicle snapshot. POWER TRAIN: 351 complaints, 22.3% of reports POWER TRAIN 351 · 22.3% · 3 crash reports 1 fire reports ENGINE: 308 complaints, 19.6% of reports ENGINE 308 · 19.6% · 1 crash reports 3 fire reports STEERING: 222 complaints, 14.1% of reports STEERING 222 · 14.1% · 4 crash reports ELECTRICAL SYSTEM: 149 complaints, 9.5% of reports ELECTRICAL SYSTEM 149 · 9.5% · 1 crash reports 3 fire reports VEHICLE SPEED CONTROL: 64 complaints, 4.1% of reports VEHICLE SPEED CONTROL 64 · 4.1% · 13 crash reports FUEL SYSTEM: 60 complaints, 3.8% of reports FUEL SYSTEM 60 · 3.8% · 4 fire reports SERVICE BRAKES: 39 complaints, 2.5% of reports SERVICE BRAKES 39 · 2.5% · 9 crash reports STRUCTURE: 38 complaints, 2.4% of reports STRUCTURE 38 · 2.4% · 1 crash reports SUSPENSION: 19 complaints, 1.2% of reports SUSPENSION 19 · 1.2% · 1 crash reports UNKNOWN OR OTHER: 328 complaints, 20.9% of reports UNKNOWN OR OTHER 328 · 20.9% · 9 crash reports 3 fire reports 0% 25% 50% 75% 100%

UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.

View component data as a table
System / Component Complaints Share of Reports Safety Reports (Crashes / Fires)
POWER TRAIN 351 22.3% 3 crashes · 1 fires
ENGINE 308 19.6% 1 crashes · 3 fires
STEERING 222 14.1% 4 crashes · 0 fires
ELECTRICAL SYSTEM 149 9.5% 1 crashes · 3 fires
VEHICLE SPEED CONTROL 64 4.1% 13 crashes · 0 fires
FUEL SYSTEM 60 3.8% 0 crashes · 4 fires
SERVICE BRAKES 39 2.5% 9 crashes · 0 fires
STRUCTURE 38 2.4% 1 crashes · 0 fires
SUSPENSION 19 1.2% 1 crashes · 0 fires
UNKNOWN OR OTHER 328 20.9% 9 crashes · 3 fires
NHTSA Consumer Complaints, NHTSA Safety Recalls, and NHTSA Defect Investigations Snapshot 2026-08-22 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Problem & Recall Timeline

Observed complaint volume and manufacturer recall actions over time

Problem & Recall Timeline Owner reports in this snapshot begin in Apr 2016; the first recall shown was reported in Jun 2016. 2016-Q2: 1 owner reports 1 2016-Q3: 9 owner reports 9 2016-Q4: 4 owner reports 4 2017-Q1: 3 owner reports 3 2017-Q2: 21 owner reports 21 2017-Q3: 48 owner reports 48 2017-Q4: 84 owner reports 84 2018-Q1: 64 owner reports 64 2018-Q2: 68 owner reports 68 2018-Q3: 46 owner reports 46 2018-Q4: 52 owner reports 52 2019-Q1: 49 owner reports 49 2019-Q2: 71 owner reports 71 2019-Q3: 84 owner reports 84 2019-Q4: 64 owner reports 64 2020-Q1: 32 owner reports 32 2020-Q2: 20 owner reports 20 2020-Q3: 41 owner reports 41 2020-Q4: 18 owner reports 18 2021-Q1: 24 owner reports 24 2021-Q2: 23 owner reports 23 2021-Q3: 17 owner reports 17 2021-Q4: 16 owner reports 16 2022-Q1: 18 owner reports 18 2022-Q2: 29 owner reports 29 2022-Q3: 69 owner reports 69 2022-Q4: 47 owner reports 47 2023-Q1: 41 owner reports 41 2023-Q2: 35 owner reports 35 2023-Q3: 73 owner reports 73 2023-Q4: 34 owner reports 34 2024-Q1: 36 owner reports 36 2024-Q2: 33 owner reports 33 2024-Q3: 29 owner reports 29 2024-Q4: 30 owner reports 30 2025-Q1: 20 owner reports 20 2025-Q2: 20 owner reports 20 2025-Q3: 71 owner reports 71 2025-Q4: 37 owner reports 37 2026-Q1: 32 owner reports 32 2026-Q2: 34 owner reports 34 2026-Q3: 25 owner reports 25 Owner reports Apr 2016 Jul 2026 Recall campaign 16V490000 ◆ Recall campaign 16V490000 Recall campaign 17V342000 ◆ Recall campaign 17V342000 Recall campaign 17V371000 ◆ Recall campaign 17V371000 Recall campaign 17V375000 ◆ Recall campaign 17V375000 Recall campaign 17V482000 ◆ Recall campaign 17V482000 Recall campaign 17V542000 ◆ Recall campaign 17V542000 Recall campaign 18V049000 ◆ Recall campaign 18V049000 Recall campaign 18V332000 ◆ Recall campaign 18V332000 Recall campaign 18V395000 ◆ Recall campaign 18V395000 Recall campaign 18V524000 ◆ Recall campaign 18V524000 Recall campaign 18V740000 ◆ Recall campaign 18V740000 Recall campaign 19V348000 ◆ Recall campaign 19V348000 Recall campaign 20V334000 ◆ Recall campaign 20V334000 Recall campaign 22V077000 ◆ Recall campaign 22V077000 Recall campaign 23V010000 ◆ Recall campaign 23V010000 Recall campaign 24V536000 ◆ Recall campaign 24V536000 Recall campaign 25V876000 ◆ Recall campaign 25V876000 Investigation DP17003 ● Investigation DP17003 Investigation DP22005 ● Investigation DP22005 Investigation RQ24001 ● Investigation RQ24001 Investigation RQ24001 ● Investigation RQ24001 Investigation RQ24004 ● Investigation RQ24004 Investigation PE25009 ● Investigation PE25009 Investigation PE25009 ● Investigation PE25009
  • Campaign 17V371000 was reported 333 days after the first earlier complaint mapped to its component.
  • Campaign 17V375000 was reported 337 days after the first earlier complaint mapped to its component.
  • Campaign 17V482000 was reported 311 days after the first earlier complaint mapped to its component.
  • Campaign 17V542000 was reported 398 days after the first earlier complaint mapped to its component.
  • Campaign 18V049000 was reported 367 days after the first earlier complaint mapped to its component.
  • Campaign 18V332000 was reported 493 days after the first earlier complaint mapped to its component.
  • Campaign 18V395000 was reported 521 days after the first earlier complaint mapped to its component.
  • Campaign 18V524000 was reported 577 days after the first earlier complaint mapped to its component.
  • Campaign 18V740000 was reported 494 days after the first earlier complaint mapped to its component.
  • Campaign 19V348000 was reported 850 days after the first earlier complaint mapped to its component.
  • Campaign 20V334000 was reported 1,247 days after the first earlier complaint mapped to its component.
  • Campaign 23V010000 was reported 2,199 days after the first earlier complaint mapped to its component.
  • Campaign 25V876000 was reported 3,446 days after the first earlier complaint mapped to its component.
View timeline records as a table
Date Record type Count Record identifier
2016-Q2 Owner reports 1
2016-Q3 Owner reports 9
2016-Q4 Owner reports 4
2017-Q1 Owner reports 3
2017-Q2 Owner reports 21
2017-Q3 Owner reports 48
2017-Q4 Owner reports 84
2018-Q1 Owner reports 64
2018-Q2 Owner reports 68
2018-Q3 Owner reports 46
2018-Q4 Owner reports 52
2019-Q1 Owner reports 49
2019-Q2 Owner reports 71
2019-Q3 Owner reports 84
2019-Q4 Owner reports 64
2020-Q1 Owner reports 32
2020-Q2 Owner reports 20
2020-Q3 Owner reports 41
2020-Q4 Owner reports 18
2021-Q1 Owner reports 24
2021-Q2 Owner reports 23
2021-Q3 Owner reports 17
2021-Q4 Owner reports 16
2022-Q1 Owner reports 18
2022-Q2 Owner reports 29
2022-Q3 Owner reports 69
2022-Q4 Owner reports 47
2023-Q1 Owner reports 41
2023-Q2 Owner reports 35
2023-Q3 Owner reports 73
2023-Q4 Owner reports 34
2024-Q1 Owner reports 36
2024-Q2 Owner reports 33
2024-Q3 Owner reports 29
2024-Q4 Owner reports 30
2025-Q1 Owner reports 20
2025-Q2 Owner reports 20
2025-Q3 Owner reports 71
2025-Q4 Owner reports 37
2026-Q1 Owner reports 32
2026-Q2 Owner reports 34
2026-Q3 Owner reports 25
Recall campaign 1 16V490000
Recall campaign 1 17V342000
Recall campaign 1 17V371000
Recall campaign 1 17V375000
Recall campaign 1 17V482000
Recall campaign 1 17V542000
Recall campaign 1 18V049000
Recall campaign 1 18V332000
Recall campaign 1 18V395000
Recall campaign 1 18V524000
Recall campaign 1 18V740000
Recall campaign 1 19V348000
Recall campaign 1 20V334000
Recall campaign 1 22V077000
Recall campaign 1 23V010000
Recall campaign 1 24V536000
Recall campaign 1 25V876000
Defect investigation 1 DP17003
Defect investigation 1 DP22005
Defect investigation 1 RQ24001
Defect investigation 1 RQ24001
Defect investigation 1 RQ24004
Defect investigation 1 PE25009
Defect investigation 1 PE25009
NHTSA Safety Recalls Snapshot 2026-08-22 Open source record Read our complete data methodology →

Safety Recalls (17)

Official safety recall campaigns filed with NHTSA

  1. Manufacturer action

    Recall campaign 16V490000

    Report date
    Component:
    SEAT BELTS
    Consequence:
    If passengers occupying the third-row and/or second-row center seats cannot use a seat belt, there is an increased risk of injury in the event of a crash.
    Remedy:
    Chrysler will notify owners, and dealers will replace the third-row and, if necessary, second-row center overhead seat belt stow bezel, free of charge. The recall began on July 14, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S42.
    View authoritative NHTSA record →

  2. Manufacturer action

    Recall campaign 17V342000

    Report date
    Component:
    SERVICE BRAKES, HYDRAULIC
    Consequence:
    The crossed rear brake lines will cause the rear anti-lock brake system to be ineffective, increasing the risk of a crash.
    Remedy:
    Vantage Mobility will notify owners, and dealers will correct the rear brake line attachments, free of charge. The recall began on July 3, 2017. Owners may contact Vantage Mobility customer service at 1-800-488-9082. Vantage Mobility's number for this recall is Pac-20170525.
    View authoritative NHTSA record →

  3. Manufacturer action

    Recall campaign 17V371000

    Report date
    Component:
    HYBRID PROPULSION SYSTEM
    Consequence:
    A vehicle that suddenly cannot be driven, increases the risk of a crash.
    Remedy:
    Chrysler will notify owners, and dealers will reprogram the Powertrain Control Module, Battery Pack Control Module, On Board Charging Module, and PIM, free of charge. The PIM will be replaced as necessary. The recall began on September 14, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T34.
    View authoritative NHTSA record →

  4. Manufacturer action

    Recall campaign 17V375000

    Report date
    Component:
    EQUIPMENT
    Consequence:
    The incorrect tire label may cause customer confusion, potentially resulting in vehicle overloading, increasing the risk of a crash.
    Remedy:
    Chrysler will notify owners, and dealers will replace tire placard label, free of charge. The recall began July 6, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T37.
    View authoritative NHTSA record →

  5. Manufacturer action

    Recall campaign 17V482000

    Report date
    Component:
    POWER TRAIN
    Consequence:
    A wheel wobble may cause a possible loss of control, increasing the risk of a crash.
    Remedy:
    VMI will notify owners, and dealers will replace the pinion brackets, free of charge. The recall began on August 14, 2017. Owners may contact VMI customer service at 1-800-488-9082. VMI's number for this recall is PAC20170728.
    View authoritative NHTSA record →

  6. Manufacturer action

    Recall campaign 17V542000

    Report date
    Component:
    SEAT BELTS
    Consequence:
    Inadvertent unlatching of the left outboard seat belt can increase the risk of injury in the event of a crash.
    Remedy:
    Chrysler will notify owners, and dealers will install a shorter second-row seat belt buckle, free of charge. The recall began October 26, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T54.
    View authoritative NHTSA record →

  7. Manufacturer action

    Recall campaign 18V049000

    Report date
    Component:
    ELECTRICAL SYSTEM
    Consequence:
    An engine stall can increase the risk of a crash.
    Remedy:
    Chrysler will notify owners, and dealers will update the engine control software, free of charge. The recall began March 7, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U01.
    View authoritative NHTSA record →

  8. Manufacturer action

    Recall campaign 18V332000

    Report date
    Component:
    ELECTRICAL SYSTEM
    Consequence:
    If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
    Remedy:
    Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
    View authoritative NHTSA record →

  9. Manufacturer action

    Recall campaign 18V395000

    Report date
    Component:
    ELECTRICAL SYSTEM
    Consequence:
    If the MPR is engaged unintentionally, the vehicle could roll away striking and injuring a bystander or cause a crash.
    Remedy:
    Chrysler will notify owners, and dealers will replace the MPR plug, free of charge. The recall began July 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U50.
    View authoritative NHTSA record →

  10. Manufacturer action

    Recall campaign 18V524000

    Report date
    Component:
    ELECTRICAL SYSTEM
    Consequence:
    A vehicle stall can increase the risk of a crash.
    Remedy:
    Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
    View authoritative NHTSA record →

  11. Manufacturer action

    Recall campaign 18V740000

    Report date
    Component:
    ENGINE AND ENGINE COOLING
    Consequence:
    The improperly started engine could result in a loss of motive power increasing the risk of a crash or the unburned fuel in the catalyst may ignite increasing the risk of a fire.
    Remedy:
    FCA will notify owners, and dealers will update the powertrain controller module software, and inspect and replace the catalytic converter as necessary, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U94.
    View authoritative NHTSA record →

  12. Manufacturer action

    Recall campaign 19V348000

    Report date
    Component:
    ELECTRICAL SYSTEM
    Consequence:
    A loss of power steering assist or a stall can increase the risk of crash.
    Remedy:
    Chrysler will notify owners, and dealers will inspect the battery ground surfaces, clean the contact surfaces as needed, and properly reassemble the ground connection, free of charge. The recall began May 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. FCA US' number for this recall is V53.
    View authoritative NHTSA record →

  13. Manufacturer action

    Recall campaign 20V334000

    Report date
    Component:
    ELECTRICAL SYSTEM
    Consequence:
    A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
    Remedy:
    FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.
    View authoritative NHTSA record →

  14. Manufacturer action

    Recall campaign 22V077000

    Report date
    Component:
    Not available in the source record
    Consequence:
    A vehicle fire increases the risk of injury.
    Remedy:
    Owners are advised not to recharge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim letters, informing owners of the safety risk were mailed on February 25, 2022. Final owner notification letters were mailed October 6, 2022. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Z11. This recall is superseded by NHTSA recall 24V-538.
    View authoritative NHTSA record →

  15. Manufacturer action

    Recall campaign 23V010000

    Report date
    Component:
    ELECTRICAL SYSTEM
    Consequence:
    An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
    Remedy:
    Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
    View authoritative NHTSA record →

  16. Manufacturer action

    Recall campaign 24V536000

    Report date
    Component:
    Not available in the source record
    Consequence:
    A vehicle fire increases the risk of injury.
    Remedy:
    Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 1, 2024. Owner notification letters were mailed December 12, 2024. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 73B. Vehicles previously repaired under recall 22V-077 will need to have the new remedy completed.
    View authoritative NHTSA record →

  17. Manufacturer action

    Recall campaign 25V876000

    Report date
    Component:
    EQUIPMENT ADAPTIVE/MOBILITY
    Consequence:
    An unsecured wheelchair can move during transit, increasing the risk of injury.
    Remedy:
    Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
    View authoritative NHTSA record →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Complaint Narrative Explorer

Verbatim owner-reported defect narratives from NHTSA public records

Data: NHTSA Office of Defects Investigation · snapshot 2026-08-21
Safety incident filters
Showing 0 of 1572 complaints · page 1 of 63

No complaints match the current filters.
EPA Fuel Economy Database Snapshot 2026-08-21 Open source record Read our complete data methodology →

Estimated Ownership Cost

EPA fuel economy ratings and annual operating cost estimates

Data: US EPA Fuel Economy Guide · snapshot 2026-08-21
Supported range: 1,000–60,000 miles per year
Supported range: $1.50–$10.00 per gallon
55% city45% highway
Estimate unavailable

EPA fuel-economy data is unavailable for this vehicle.

No estimate is shown when required EPA values are unavailable.

 Open Ownership Cost Calculator →

Adjacent Model Years

Immediate preceding and succeeding model year records

NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Methodology & Data Integrity

Data sourced from NHTSA Office of Defects Investigation. Snapshot date: 2026-08-21.

Read our complete data methodology → Sources