2020 FORD FUSION — Owner-Reported Problems

NHTSA Office of Defects Investigation Snapshot 2026-08-22 228 complaints · 3 recalls
Most-reported system: ELECTRICAL SYSTEM (58 complaints · 25.4%)
Safety signals:
  • Crashes 11
  • Fires 4
  • Injuries 6
  • Deaths 0
Compare with 2019 →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Component Problem Distribution

Share of owner complaints filed for each vehicle system (unaffected by sales volume)

Component Problem Distribution ELECTRICAL SYSTEM appears in 58 of 228 owner complaints (25.4%) in this vehicle snapshot. ELECTRICAL SYSTEM: 58 complaints, 25.4% of reports ELECTRICAL SYSTEM 58 · 25.4% POWER TRAIN: 51 complaints, 22.4% of reports POWER TRAIN 51 · 22.4% · 1 crash reports ENGINE: 36 complaints, 15.8% of reports ENGINE 36 · 15.8% · 1 fire reports FUEL SYSTEM: 10 complaints, 4.4% of reports FUEL SYSTEM 10 · 4.4% · 2 fire reports FORWARD COLLISION AVOIDANCE: 9 complaints, 4.0% of reports FORWARD COLLISION AVOIDANCE 9 · 4.0% SERVICE BRAKES: 7 complaints, 3.1% of reports SERVICE BRAKES 7 · 3.1% · 2 crash reports AIR BAGS: 4 complaints, 1.8% of reports AIR BAGS 4 · 1.8% · 3 crash reports STEERING: 4 complaints, 1.8% of reports STEERING 4 · 1.8% · 1 crash reports WHEELS: 4 complaints, 1.8% of reports WHEELS 4 · 1.8% · 1 crash reports UNKNOWN OR OTHER: 54 complaints, 23.7% of reports UNKNOWN OR OTHER 54 · 23.7% · 2 crash reports 1 fire reports 0% 25% 50% 75% 100%

UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.

View component data as a table
System / Component Complaints Share of Reports Safety Reports (Crashes / Fires)
ELECTRICAL SYSTEM 58 25.4% 0 crashes · 0 fires
POWER TRAIN 51 22.4% 1 crashes · 0 fires
ENGINE 36 15.8% 0 crashes · 1 fires
FUEL SYSTEM 10 4.4% 0 crashes · 2 fires
FORWARD COLLISION AVOIDANCE 9 4.0% 0 crashes · 0 fires
SERVICE BRAKES 7 3.1% 2 crashes · 0 fires
AIR BAGS 4 1.8% 3 crashes · 0 fires
STEERING 4 1.8% 1 crashes · 0 fires
WHEELS 4 1.8% 1 crashes · 0 fires
UNKNOWN OR OTHER 54 23.7% 2 crashes · 1 fires
NHTSA Consumer Complaints, NHTSA Safety Recalls, and NHTSA Defect Investigations Snapshot 2026-08-22 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Problem & Recall Timeline

Observed complaint volume and manufacturer recall actions over time

Problem & Recall Timeline Owner reports in this snapshot begin in Oct 2019; the first recall shown was reported in Jun 2023. 2019-Q4: 1 owner reports 1 2020-Q2: 2 owner reports 2 2020-Q3: 2 owner reports 2 2020-Q4: 1 owner reports 1 2021-Q1: 5 owner reports 5 2021-Q3: 2 owner reports 2 2021-Q4: 2 owner reports 2 2022-Q1: 6 owner reports 6 2022-Q2: 6 owner reports 6 2022-Q3: 4 owner reports 4 2022-Q4: 8 owner reports 8 2023-Q1: 6 owner reports 6 2023-Q2: 4 owner reports 4 2023-Q3: 15 owner reports 15 2023-Q4: 20 owner reports 20 2024-Q1: 18 owner reports 18 2024-Q2: 16 owner reports 16 2024-Q3: 9 owner reports 9 2024-Q4: 12 owner reports 12 2025-Q1: 15 owner reports 15 2025-Q2: 19 owner reports 19 2025-Q3: 14 owner reports 14 2025-Q4: 9 owner reports 9 2026-Q1: 18 owner reports 18 2026-Q2: 8 owner reports 8 2026-Q3: 6 owner reports 6 Owner reports Oct 2019 Jul 2026 Recall campaign 23V440000 ◆ Recall campaign 23V440000 Recall campaign 25V442000 ◆ Recall campaign 25V442000 Recall campaign 25V685000 ◆ Recall campaign 25V685000 Investigation DP22005 ● Investigation DP22005 Investigation DP22005 ● Investigation DP22005
  • Campaign 23V440000 was reported 1,107 days after the first earlier complaint mapped to its component.
  • Campaign 25V442000 was reported 631 days after the first earlier complaint mapped to its component.
  • Campaign 25V685000 was reported 1,712 days after the first earlier complaint mapped to its component.
View timeline records as a table
Date Record type Count Record identifier
2019-Q4 Owner reports 1
2020-Q2 Owner reports 2
2020-Q3 Owner reports 2
2020-Q4 Owner reports 1
2021-Q1 Owner reports 5
2021-Q3 Owner reports 2
2021-Q4 Owner reports 2
2022-Q1 Owner reports 6
2022-Q2 Owner reports 6
2022-Q3 Owner reports 4
2022-Q4 Owner reports 8
2023-Q1 Owner reports 6
2023-Q2 Owner reports 4
2023-Q3 Owner reports 15
2023-Q4 Owner reports 20
2024-Q1 Owner reports 18
2024-Q2 Owner reports 16
2024-Q3 Owner reports 9
2024-Q4 Owner reports 12
2025-Q1 Owner reports 15
2025-Q2 Owner reports 19
2025-Q3 Owner reports 14
2025-Q4 Owner reports 9
2026-Q1 Owner reports 18
2026-Q2 Owner reports 8
2026-Q3 Owner reports 6
Recall campaign 1 23V440000
Recall campaign 1 25V442000
Recall campaign 1 25V685000
Defect investigation 1 DP22005
Defect investigation 1 DP22005
NHTSA Safety Recalls Snapshot 2026-08-22 Open source record Read our complete data methodology →

Safety Recalls (3)

Official safety recall campaigns filed with NHTSA

  1. Manufacturer action

    Recall campaign 23V440000

    Report date
    Component:
    ELECTRICAL SYSTEM
    Consequence:
    A damaged BECM can result in a loss of drive power or fire, increasing the risk of a crash or injury.
    Remedy:
    Owners are advised not to charge their vehicles until the remedy is completed. Dealers will replace the battery and update the BECM software for free, or Ford will repurchase the vehicle. If your vehicle is currently operating normally, Ford has authorized dealers to replace the fuse block and a software update as an interim repair before the availability of remedy parts for the final repair. This repair will be free of charge (parts and labor). As an alternative remedy, Ford is offering a vehicle refund. Please see Ford's owner notification letter or contact Ford for full details. Owner notification letters were mailed May 15, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S33.
    View authoritative NHTSA record →

  2. Manufacturer action

    Recall campaign 25V442000

    Report date
    Component:
    BACK OVER PREVENTION
    Consequence:
    A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
    Remedy:
    Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.
    View authoritative NHTSA record →

  3. Manufacturer action

    Recall campaign 25V685000

    Report date
    Component:
    EQUIPMENT
    Consequence:
    An electrical short circuit can increase the risk of a fire.
    Remedy:
    Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
    View authoritative NHTSA record →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Complaint Narrative Explorer

Verbatim owner-reported defect narratives from NHTSA public records

Data: NHTSA Office of Defects Investigation · snapshot 2026-08-21
Safety incident filters
Showing 0 of 228 complaints · page 1 of 10

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EPA Fuel Economy Database Snapshot 2026-08-21 Open source record Read our complete data methodology →

Estimated Ownership Cost

EPA fuel economy ratings and annual operating cost estimates

Data: US EPA Fuel Economy Guide · snapshot 2026-08-21
Supported range: 1,000–60,000 miles per year
Supported range: $1.50–$10.00 per gallon
55% city45% highway
Estimate unavailable

EPA fuel-economy data is unavailable for this vehicle.

No estimate is shown when required EPA values are unavailable.

 Open Ownership Cost Calculator →

Adjacent Model Years

Immediate preceding and succeeding model year records

NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Methodology & Data Integrity

Data sourced from NHTSA Office of Defects Investigation. Snapshot date: 2026-08-21.

Read our complete data methodology → Sources