2014 INFINITI QX60 — Owner-Reported Problems

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Component Problem Distribution

Share of owner complaints filed for each vehicle system (unaffected by sales volume)

UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Problem & Recall Timeline

Observed complaint volume and manufacturer recall actions over time

• Campaign 14V138000 was reported 70 days after the first earlier complaint mapped to its component.
• Campaign 15V681000 was reported 644 days after the first earlier complaint mapped to its component.
• Campaign 16V244000 was reported 833 days after the first earlier complaint mapped to its component.
• Campaign 21V774000 was reported 1,228 days after the first earlier complaint mapped to its component.

Safety Recalls (8)

Official safety recall campaigns filed with NHTSA

1. Manufacturer action

   Recall campaign 13V445000

   Report date

   Oct 17, 2013

   Component:

   ELECTRICAL SYSTEM

   Consequence:

   The increased stopping distance may increase the risk of a crash.

   Remedy:

   Nissan will notify owners, and dealers will reprogram the ABS, free of charge. The recall began on November 18, 2013. Owners may contact Nissan at 1-800-647-7261.

   View authoritative NHTSA record →

2. Manufacturer action

   Recall campaign 14V138000

   Report date

   Mar 25, 2014

   Component:

   AIR BAGS

   Consequence:

   If the OCS does not detect an adult occupant in the passenger seat, the passenger airbag would be deactivated. Failure of the passenger airbag to deploy during a crash (where deployment is warranted) could increase the risk of injury to the passenger.

   Remedy:

   Nissan will notify owners, and dealers will update the OCS software, free of charge. The recall began on April 14, 2014. Owners may contact Nissan at 1-800-647-7261.

   View authoritative NHTSA record →

3. Manufacturer action

   Recall campaign 14V229000

   Report date

   May 2, 2014

   Component:

   WHEELS

   Consequence:

   If the lug nut becomes loose from not being properly tightened, it may fall off, allowing the other lug nuts to become loose, possibly resulting in a wheel separation, and increasing the risk of a crash.

   Remedy:

   Nissan will notify owners, and dealers will inspect and tighten any loose lug nuts to the correct specification, free of charge. The recall is expected to begin by the end of June 2014. Owners may contact Nissan customer service at 1-800-647-7261.

   View authoritative NHTSA record →

4. Manufacturer action

   Recall campaign 15V012000

   Report date

   Jan 14, 2015

   Component:

   Not available in the source record

   Consequence:

   The under-torqued fasteners may result in a brake caliper separating from the wheel assembly causing a reduction in braking performance or reduced steering control. These conditions increase the risk of a crash.

   Remedy:

   Nissan will notify owners, and dealers will inspect the vehicles and tighten any loose bolts to the proper specification, free of charge. The recall began February 2, 2015. Owners may contact Nissan customer service at 1-800-647-7261.

   View authoritative NHTSA record →

5. Manufacturer action

   Recall campaign 15V033000

   Report date

   Jan 26, 2015

   Component:

   STRUCTURE

   Consequence:

   If the primary hood latch is released and the secondary latch fails during operation of the vehicle, it could cause the hood to open during vehicle operation impairing the driver's vision, increasing the risk of a vehicle crash.

   Remedy:

   Nissan will notify owners, and dealers will modify the angle of the hood release mechanism to provide additional length to the release cable, free of charge. The recall began on March 9, 2015. Owners may contact Nissan customer service at 1-800-647-7261.

   View authoritative NHTSA record →

6. Manufacturer action

   Recall campaign 15V681000

   Report date

   Oct 20, 2015

   Component:

   AIR BAGS

   Consequence:

   If the OCS does not detect an adult occupant in the passenger seat, the passenger air bag would be deactivated. Failure of the passenger airbag to deploy during a crash (where deployment is warranted) could increase the risk of injury to the passenger.

   Remedy:

   Nissan will notify owners, and dealers will update the OCS software, free of charge. The recall began on November 30, 2015. Owners may contact Nissan at 1-800-647-7261.

   View authoritative NHTSA record →

7. Manufacturer action

   Recall campaign 16V244000

   Report date

   Apr 26, 2016

   Component:

   AIR BAGS

   Consequence:

   If the passenger frontal air bag does not deploy as intended in the event of a crash, the passenger is at an increased risk of injury.

   Remedy:

   Nissan will notify their owners. Chevrolet City Express owners will be notified by General Motors. Dealers will reprogram the Air Bag Control Unit (ACU) and OCS Electronic Control Unit (ECU) in Altima, Maxima, Murano, Rogue, and Sentra vehicles, and replace the OCS ECU in LEAF, NV200, NV200 Taxi, Pathfinder, Infiniti Q50, JX35, and QX60 and Chevrolet City Express vehicles, free of charge. Interim notices were sent to owners on May 31, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Nissan customer service at 1-800-867-7669, Infiniti customer service at 1-888-833-3216 or Chevrolet customer service at 1-800-222-1020.

   View authoritative NHTSA record →

8. Manufacturer action

   Recall campaign 21V774000

   Report date

   Oct 4, 2021

   Component:

   ENGINE AND ENGINE COOLING

   Consequence:

   A loss of drive power increases the risk of a crash.

   Remedy:

   Dealers will reprogram the HPCM software, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200. Nissan's numbers for this recall are R21B4 and R21B5.

   View authoritative NHTSA record →