2010 TOYOTA HIGHLANDER — Owner-Reported Problems

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Component Problem Distribution

Share of owner complaints filed for each vehicle system (unaffected by sales volume)

UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Problem & Recall Timeline

Observed complaint volume and manufacturer recall actions over time

• Campaign 10V035000 was reported 42 days after the first earlier complaint mapped to its component.
• Campaign 10V036000 was reported 42 days after the first earlier complaint mapped to its component.
• Campaign 13V014000 was reported 518 days after the first earlier complaint mapped to its component.
• Campaign 13V123000 was reported 1,203 days after the first earlier complaint mapped to its component.
• Campaign 13V396000 was reported 1,351 days after the first earlier complaint mapped to its component.
• Campaign 14V168000 was reported 966 days after the first earlier complaint mapped to its component.
• Campaign 14V743000 was reported 1,792 days after the first earlier complaint mapped to its component.
• Campaign 15V689000 was reported 2,142 days after the first earlier complaint mapped to its component.
• Campaign 16V396000 was reported 2,353 days after the first earlier complaint mapped to its component.

Safety Recalls (11)

Official safety recall campaigns filed with NHTSA

1. Manufacturer action

   Recall campaign 10V017000

   Report date

   Jan 21, 2010

   Component:

   VEHICLE SPEED CONTROL

   Consequence:

   THE ACCELERATOR PEDAL MAY BECOME HARD TO DEPRESS, SLOW TO RETURN TO IDLE, OR, IN THE WORST CASE, MECHANICALLY STUCK IN A PARTIALLY DEPRESSED POSITION, INCREASING THE RISK OF A CRASH.

   Remedy:

   DEALERS WILL INSTALL A REINFORCEMENT BAR IN THE ACCELERATOR PEDAL WHICH WILL ALLOW THE PEDAL TO OPERATE SMOOTHLY. GM WILL NOTIFY OWNERS FOR THE PONTIAC VIBE PLEASE SEE 10V-018. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON FEBRUARY 5, 2010 AND WILL BE COMPLETED ON MARCH 15, 2010. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.

   View authoritative NHTSA record →

2. Manufacturer action

   Recall campaign 10V023000

   Report date

   Jan 27, 2010

   Component:

   VEHICLE SPEED CONTROL

   Consequence:

   A STUCK OPEN ACCELERATOR PEDAL MAY RESULT IN VERY HIGH VEHICLE SPEEDS AND MAKE IT DIFFICULT TO STOP THE VEHICLE, WHICH COULD CAUSE A CRASH, SERIOUS INJURY OR DEATH.

   Remedy:

   TOYOTA WILL MODIFY OR REPLACE THE ACCELERATOR PEDALS ON THE SUBJECT VEHICLES. FLOOR SURFACE MODIFICATIONS ARE ALSO BEING CONSIDERED AND WILL BE INCLUDED FOR ANY MODEL FOR WHICH IT IS DEEMED APPROPRIATE. INITIALLY, DEALERS WILL BE INSTRUCTED ON HOW TO RESHAPE THE ACCELERATOR PEDAL FOR THE REPAIR. AS REPLACEMENT PARTS WITH THE SAME SHAPE AS THE MODIFIED PEDAL BECOME AVAILABLE, THEY WILL BE MADE AVAILABLE TO THE DEALERS FOR THE REPAIR. CUSTOMERS WHO HAVE HAD THE PEDAL RESHAPE REMEDY COMPLETED WILL HAVE THE OPPORTUNITY TO RECEIVE A NEW PEDAL IF THEY DESIRE, AFTER REPLACEMENT PEDALS BECOME AVAILABLE. IN ADDITION, TOYOTA WILL REPLACE ANY TOYOTA ALL-WEATHER FLOOR MAT IN A SUBJECT VEHICLE WITH A NEWLY DESIGNED MAT, FREE OF CHARGE. FOR THOSE CUSTOMERS WHO HAVE THE PREVIOUS DESIGN ALL-WEATHER FLOOR MAT BUT DO NOT NEED OR WANT THE NEWLY DESIGNED ALL-WEATHER FLOOR MAT, TOYOTA WILL RECOVER THE PREVIOUS DESIGN ALL-WEATHER FLOOR MAT AND REIMBURSE ITS PRICE. THE SAFETY RECALL BEGAN MARCH 30, 2010. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.

   View authoritative NHTSA record →

3. Manufacturer action

   Recall campaign 10V035000

   Report date

   Feb 3, 2010

   Component:

   EQUIPMENT

   Consequence:

   THIS DOES NOT MEET THE STANDARD REQUIREMENTS.

   Remedy:

   DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. DEALERS WILL ALSO CORRECT THE OWNER'S MANUAL. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT GULF STATES TOYOTA AT 713-580-3300.

   View authoritative NHTSA record →

4. Manufacturer action

   Recall campaign 10V036000

   Report date

   Feb 3, 2010

   Component:

   EQUIPMENT

   Consequence:

   A DRIVER MAY OVERLOAD A VEHICLE WHICH MAY INCREASE THE RISK OF A CRASH.

   Remedy:

   DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT SOUTHEAST TOYOTA AT 1-800-301-6859.

   View authoritative NHTSA record →

5. Manufacturer action

   Recall campaign 13V014000

   Report date

   Jan 16, 2013

   Component:

   AIR BAGS

   Consequence:

   If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.

   Remedy:

   Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.

   View authoritative NHTSA record →

6. Manufacturer action

   Recall campaign 13V123000

   Report date

   Apr 9, 2013

   Component:

   EQUIPMENT

   Consequence:

   An inaccurate label could lead to owners overloading their vehicles and tires. An overloaded vehicle can result in a tire failure which may result in a vehicle crash, personal injury, or property damage.

   Remedy:

   Southeast Toyota will notify owners and provide a corrected label with instructions concerning its installation. A small group of the affected vehicles will need additonal remedies which are still being developed. The recall began on May 28, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.

   View authoritative NHTSA record →

7. Manufacturer action

   Recall campaign 13V396000

   Report date

   Sep 4, 2013

   Component:

   HYBRID PROPULSION SYSTEM

   Consequence:

   The vehicle may enter a fail-safe/limp-home mode that limits the drivability of the vehicle. It is possible that the hybrid system will shut down while the vehicle is being driven, causing the vehicle to stall unexpectedly, increasing the risk of a crash.

   Remedy:

   Toyota will notify owners, and dealers will replace the IPM free of charge. Owners may contact Toyota at 1-800-331-4331. Vehicles that had their IPM replaced under recall 11V-342 are not affected by this campaign.

   View authoritative NHTSA record →

8. Manufacturer action

   Recall campaign 14V168000

   Report date

   Apr 9, 2014

   Component:

   AIR BAGS

   Consequence:

   If the FFC is damaged, connectivity to the driver's air bag module could be lost and the air bag deactivated. The failure of the driver's air bag to deploy in the event of a crash that typically necessitates deployment increases the risk of injury to the driver.

   Remedy:

   Toyota will notify the Toyota vehicle owners, and General Motors will notify the Pontiac Vibe owners. Toyota sent owners an interim notification letter in May 2014 to advise owners of the recall. Toyota will mail owners a second letter when remedy parts are available. General Motors sent Pontiac Vibe owners an Interim letter on June 20, 2014 notifying them that parts are currently unavailable. General Motors sent notices to the Pontiac Vibe owners on September 15, 2014, that a remedy is available. The recall began on October 27, 2014. Owners may contact Toyota at 1-800-331-4331. Owners may contact General Motors at 1-800-762-2737.

   View authoritative NHTSA record →

9. Manufacturer action

   Recall campaign 14V743000

   Report date

   Nov 19, 2014

   Component:

   SEATS

   Consequence:

   Damage to the seat heater wiring could cause the wires to short, increasing the risk of the seat burning and causing personal injury to the occupant.

   Remedy:

   SET will notify owners, and dealers will disconnect the heaters with copper strand heating elements and refund the purchase price of the seat heater accessory, free of charge. The recall is expected to began in January 2015. Owners may contact SET customer service at 1-866-405-4226.

   View authoritative NHTSA record →

10. Manufacturer action

    Recall campaign 15V689000

    Report date

    Oct 22, 2015

    Component:

    VISIBILITY

    Consequence:

    If the sliding electrical contacts are not protected by lubricant, debris and moisture that get into the switch may cause a short circuit and the switch assembly may overheat and melt, increasing the risk of a fire.

    Remedy:

    Toyota will notify owners, and dealers will inspect the switch, applying a lubricant if no abnormality is found. If abnormality is found, the PWMS circuit board will be replaced, free of charge. The recall is expected to begin December 20, 2015. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is C0M.

    View authoritative NHTSA record →

11. Manufacturer action

    Recall campaign 16V396000

    Report date

    Jun 2, 2016

    Component:

    SEATS

    Consequence:

    If damaged, the copper strand heating element may short circuit, increasing the risk of a fire.

    Remedy:

    SET will notify owners, and dealers will disconnect the seat heaters, free of charge, and refund the purchase price of the seat heater accessory. The recall began on July 14, 2016. Owners may contact SET customer service at 1-866-405-4226. SET number for this recall is SET16B.

    View authoritative NHTSA record →