2012 VOLKSWAGEN EOS — Owner-Reported Problems

NHTSA Office of Defects Investigation Snapshot 2026-08-22 94 complaints · 4 recalls
Most-reported system: AIR BAGS (54 complaints · 57.5%)
Safety signals:
  • Crashes 1
  • Fires 2
  • Injuries 2
  • Deaths 0
Compare with 2011 →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Component Problem Distribution

Share of owner complaints filed for each vehicle system (unaffected by sales volume)

Component Problem Distribution AIR BAGS appears in 54 of 94 owner complaints (57.5%) in this vehicle snapshot. AIR BAGS: 54 complaints, 57.5% of reports AIR BAGS 54 · 57.5% ENGINE: 9 complaints, 9.6% of reports ENGINE 9 · 9.6% · 1 fire reports FUEL SYSTEM: 5 complaints, 5.3% of reports FUEL SYSTEM 5 · 5.3% POWER TRAIN: 5 complaints, 5.3% of reports POWER TRAIN 5 · 5.3% STEERING: 4 complaints, 4.3% of reports STEERING 4 · 4.3% VISIBILITY: 3 complaints, 3.2% of reports VISIBILITY 3 · 3.2% SUSPENSION: 2 complaints, 2.1% of reports SUSPENSION 2 · 2.1% ELECTRICAL SYSTEM: 1 complaints, 1.1% of reports ELECTRICAL SYSTEM 1 · 1.1% EXTERIOR LIGHTING: 1 complaints, 1.1% of reports EXTERIOR LIGHTING 1 · 1.1% UNKNOWN OR OTHER: 12 complaints, 12.8% of reports UNKNOWN OR OTHER 12 · 12.8% · 1 crash reports 1 fire reports 0% 25% 50% 75% 100%

UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.

View component data as a table
System / Component Complaints Share of Reports Safety Reports (Crashes / Fires)
AIR BAGS 54 57.5% 0 crashes · 0 fires
ENGINE 9 9.6% 0 crashes · 1 fires
FUEL SYSTEM 5 5.3% 0 crashes · 0 fires
POWER TRAIN 5 5.3% 0 crashes · 0 fires
STEERING 4 4.3% 0 crashes · 0 fires
VISIBILITY 3 3.2% 0 crashes · 0 fires
SUSPENSION 2 2.1% 0 crashes · 0 fires
ELECTRICAL SYSTEM 1 1.1% 0 crashes · 0 fires
EXTERIOR LIGHTING 1 1.1% 0 crashes · 0 fires
UNKNOWN OR OTHER 12 12.8% 1 crashes · 1 fires
NHTSA Consumer Complaints, NHTSA Safety Recalls, and NHTSA Defect Investigations Snapshot 2026-08-22 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Problem & Recall Timeline

Observed complaint volume and manufacturer recall actions over time

Problem & Recall Timeline Owner reports in this snapshot begin in Jul 2012; the first recall shown was reported in Aug 2015. 2012-Q3: 1 owner reports 1 2014-Q1: 2 owner reports 2 2015-Q4: 2 owner reports 2 2016-Q1: 1 owner reports 1 2016-Q2: 7 owner reports 7 2016-Q3: 11 owner reports 11 2016-Q4: 6 owner reports 6 2017-Q1: 17 owner reports 17 2017-Q2: 9 owner reports 9 2017-Q3: 5 owner reports 5 2017-Q4: 1 owner reports 1 2018-Q1: 3 owner reports 3 2018-Q2: 1 owner reports 1 2018-Q3: 10 owner reports 10 2018-Q4: 2 owner reports 2 2019-Q1: 2 owner reports 2 2019-Q4: 3 owner reports 3 2021-Q1: 1 owner reports 1 2021-Q2: 1 owner reports 1 2021-Q3: 1 owner reports 1 2022-Q1: 2 owner reports 2 2022-Q3: 1 owner reports 1 2024-Q2: 1 owner reports 1 2025-Q1: 3 owner reports 3 2026-Q1: 1 owner reports 1 Owner reports Jul 2012 Jan 2026 Recall campaign 15V483000 ◆ Recall campaign 15V483000 Recall campaign 16V078000 ◆ Recall campaign 16V078000 Recall campaign 18V148000 ◆ Recall campaign 18V148000 Recall campaign 18V329000 ◆ Recall campaign 18V329000 Investigation PE15010 ● Investigation PE15010 Investigation RQ17009 ● Investigation RQ17009 Investigation EA18003 ● Investigation EA18003
  • Campaign 18V148000 was reported 690 days after the first earlier complaint mapped to its component.
View timeline records as a table
Date Record type Count Record identifier
2012-Q3 Owner reports 1
2014-Q1 Owner reports 2
2015-Q4 Owner reports 2
2016-Q1 Owner reports 1
2016-Q2 Owner reports 7
2016-Q3 Owner reports 11
2016-Q4 Owner reports 6
2017-Q1 Owner reports 17
2017-Q2 Owner reports 9
2017-Q3 Owner reports 5
2017-Q4 Owner reports 1
2018-Q1 Owner reports 3
2018-Q2 Owner reports 1
2018-Q3 Owner reports 10
2018-Q4 Owner reports 2
2019-Q1 Owner reports 2
2019-Q4 Owner reports 3
2021-Q1 Owner reports 1
2021-Q2 Owner reports 1
2021-Q3 Owner reports 1
2022-Q1 Owner reports 2
2022-Q3 Owner reports 1
2024-Q2 Owner reports 1
2025-Q1 Owner reports 3
2026-Q1 Owner reports 1
Recall campaign 1 15V483000
Recall campaign 1 16V078000
Recall campaign 1 18V148000
Recall campaign 1 18V329000
Defect investigation 1 PE15010
Defect investigation 1 RQ17009
Defect investigation 1 EA18003
NHTSA Safety Recalls Snapshot 2026-08-22 Open source record Read our complete data methodology →

Safety Recalls (4)

Official safety recall campaigns filed with NHTSA

  1. Manufacturer action

    Recall campaign 15V483000

    Report date
    Component:
    AIR BAGS
    Consequence:
    A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
    Remedy:
    Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
    View authoritative NHTSA record →

  2. Manufacturer action

    Recall campaign 16V078000

    Report date
    Component:
    AIR BAGS
    Consequence:
    In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
    Remedy:
    Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflators, free of charge. Volkswagen issued an interim notification to owners on April 12, 2016, and will send a second notification when parts are available. Volkswagen will notify owners again once parts are available. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298. Audi owners may contact Audi customer service at 1-800-253-2834.
    View authoritative NHTSA record →

  3. Manufacturer action

    Recall campaign 18V148000

    Report date
    Component:
    AIR BAGS
    Consequence:
    In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
    Remedy:
    Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 16, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69Q9. Note: This recall partially supersedes recall 16V-078.
    View authoritative NHTSA record →

  4. Manufacturer action

    Recall campaign 18V329000

    Report date
    Component:
    Not available in the source record
    Consequence:
    If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
    Remedy:
    Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.
    View authoritative NHTSA record →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Complaint Narrative Explorer

Verbatim owner-reported defect narratives from NHTSA public records

Data: NHTSA Office of Defects Investigation · snapshot 2026-08-21
Safety incident filters
Showing 0 of 94 complaints · page 1 of 4

No complaints match the current filters.
EPA Fuel Economy Database Snapshot 2026-08-21 Open source record Read our complete data methodology →

Estimated Ownership Cost

EPA fuel economy ratings and annual operating cost estimates

Data: US EPA Fuel Economy Guide · snapshot 2026-08-21
Supported range: 1,000–60,000 miles per year
Supported range: $1.50–$10.00 per gallon
55% city45% highway
Estimate unavailable

EPA fuel-economy data is unavailable for this vehicle.

No estimate is shown when required EPA values are unavailable.

 Open Ownership Cost Calculator →

Adjacent Model Years

Immediate preceding and succeeding model year records

NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Methodology & Data Integrity

Data sourced from NHTSA Office of Defects Investigation. Snapshot date: 2026-08-21.

Read our complete data methodology → Sources