Equal-exposure complaint evidence and changes in the reported problem mix

2020 vs 2021 CHRYSLER PACIFICA

NHTSA Consumer Complaints complaints · snapshot 2026-08-21

Share shifts show how a vehicle's problem mix changed. They do not measure reliability, and complaint counts are not normalized for sales volume.

First 71 months on market for each model year

Exposure window calculated through Aug 22, 2026

Age-matched reports

▲ 117.5% more reports in the equal exposure window

2020 177 complaints 2021 385 complaints

NHTSA Consumer Complaints complaints · snapshot 2026-08-21

Component share shift

Bars start at the neutral midpoint. Left means a smaller share; right means a larger share.

View component share data as a table
Component 2020 share 2021 share Share change
FUEL SYSTEM 3.6% 12.2% ▲ 8.6 pts larger share
BACK OVER PREVENTION 0.9% 8.1% ▲ 7.1 pts larger share
STEERING 10.0% 2.9% ▼ 7.1 pts smaller share
ELECTRICAL SYSTEM 17.7% 13.5% ▼ 4.2 pts smaller share
SUSPENSION 1.8% 0.5% ▼ 1.3 pts smaller share
ENGINE 17.3% 16.1% ▼ 1.2 pts smaller share
FORWARD COLLISION AVOIDANCE 3.6% 2.6% ▼ 1.0 pts smaller share
VISIBILITY 2.3% 1.6% ▼ 0.7 pts smaller share
LANE DEPARTURE not reported 0.5% ▲ 0.5 pts larger share
EXTERIOR LIGHTING not reported 0.5% ▲ 0.5 pts larger share
VEHICLE SPEED CONTROL 2.3% 1.8% ▼ 0.5 pts smaller share
SERVICE BRAKES 2.3% 1.8% ▼ 0.5 pts smaller share
SEAT BELTS 0.5% not reported ▼ 0.5 pts smaller share
TIRES 0.5% not reported ▼ 0.5 pts smaller share
AIR BAGS 1.4% 1.0% ▼ 0.3 pts smaller share
PARKING BRAKE not reported 0.3% ▲ 0.3 pts larger share
POWER TRAIN 17.3% 17.4% ▲ 0.1 pts larger share
WHEELS 0.9% 1.0% ▲ 0.1 pts larger share
STRUCTURE 1.4% 1.3% ▼ 0.1 pts smaller share
UNKNOWN OR OTHER 24.1% 25.5% ▲ 1.4 pts larger share

NHTSA Safety Recalls recalls · snapshot 2026-08-22

Recall campaigns

2020 7

Campaign components: AIR BAGS, BACK OVER PREVENTION, ELECTRICAL SYSTEM, and EQUIPMENT ADAPTIVE/MOBILITY

2021 8

Campaign components: AIR BAGS, BACK OVER PREVENTION, ELECTRICAL SYSTEM, EQUIPMENT ADAPTIVE/MOBILITY, and SEATS

NHTSA Consumer Complaints complaints · snapshot 2026-08-21

Safety signals

◆ Fires
3 → 1
◆ Injuries
11 → 11