Equal-exposure complaint evidence and changes in the reported problem mix

2002 vs 2003 FORD CROWN VICTORIA

NHTSA Consumer Complaints complaints · snapshot 2026-08-21

Share shifts show how a vehicle's problem mix changed. They do not measure reliability, and complaint counts are not normalized for sales volume.

First 287 months on market for each model year

Exposure window calculated through Aug 22, 2026

Age-matched reports

▲ 317.2% more reports in the equal exposure window

2002 58 complaints 2003 242 complaints

NHTSA Consumer Complaints complaints · snapshot 2026-08-21

Component share shift

Bars start at the neutral midpoint. Left means a smaller share; right means a larger share.

View component share data as a table
Component 2002 share 2003 share Share change
EXTERIOR LIGHTING 3.5% 38.0% ▲ 34.6 pts larger share
FUEL SYSTEM 13.8% 2.9% ▼ 10.9 pts smaller share
WHEELS 6.9% 16.1% ▲ 9.2 pts larger share
ENGINE 13.8% 5.0% ▼ 8.8 pts smaller share
SERVICE BRAKES 10.3% 2.1% ▼ 8.3 pts smaller share
ELECTRICAL SYSTEM 10.3% 2.5% ▼ 7.9 pts smaller share
VEHICLE SPEED CONTROL 10.3% 3.7% ▼ 6.6 pts smaller share
POWER TRAIN 1.7% 7.0% ▲ 5.3 pts larger share
SUSPENSION 5.2% 9.9% ▲ 4.8 pts larger share
AIR BAGS 5.2% 0.8% ▼ 4.3 pts smaller share
SEAT BELTS 3.5% 0.4% ▼ 3.0 pts smaller share
STEERING 6.9% 4.6% ▼ 2.4 pts smaller share
VISIBILITY 3.5% 1.7% ▼ 1.8 pts smaller share
TIRES not reported 1.2% ▲ 1.2 pts larger share
STRUCTURE 1.7% 1.7% ▼ 0.1 pts smaller share
UNKNOWN OR OTHER 55.2% 37.2% ▼ 18.0 pts smaller share

NHTSA Safety Recalls recalls · snapshot 2026-08-22

Recall campaigns

2002 5

Campaign components: FUEL SYSTEM, GASOLINE and FUEL SYSTEM, OTHER

2003 7

Campaign components: ELECTRICAL SYSTEM, EXTERIOR LIGHTING, FUEL SYSTEM, GASOLINE, FUEL SYSTEM, OTHER, and SUSPENSION

NHTSA Consumer Complaints complaints · snapshot 2026-08-21

Safety signals

◆ Fires
3 → 4
◆ Injuries
5 → 6