Equal-exposure complaint evidence and changes in the reported problem mix

2017 vs 2018 TOYOTA HIGHLANDER

NHTSA Consumer Complaints complaints · snapshot 2026-08-21

Share shifts show how a vehicle's problem mix changed. They do not measure reliability, and complaint counts are not normalized for sales volume.

First 107 months on market for each model year

Exposure window calculated through Aug 22, 2026

Age-matched reports

▲ 17.3% more reports in the equal exposure window

2017 225 complaints 2018 264 complaints

NHTSA Consumer Complaints complaints · snapshot 2026-08-21

Component share shift

Bars start at the neutral midpoint. Left means a smaller share; right means a larger share.

View component share data as a table
Component 2017 share 2018 share Share change
SERVICE BRAKES 4.9% 16.3% ▲ 11.4 pts larger share
VISIBILITY 6.1% 1.9% ▼ 4.2 pts smaller share
ENGINE 11.0% 7.6% ▼ 3.4 pts smaller share
STEERING 0.8% 3.0% ▲ 2.3 pts larger share
POWER TRAIN 22.4% 20.5% ▼ 1.9 pts smaller share
ELECTRICAL SYSTEM 7.6% 5.7% ▼ 1.9 pts smaller share
STRUCTURE 1.5% 3.4% ▲ 1.9 pts larger share
WHEELS 2.7% 0.8% ▼ 1.9 pts smaller share
VEHICLE SPEED CONTROL 3.4% 1.9% ▼ 1.5 pts smaller share
AIR BAGS 2.7% 3.8% ▲ 1.1 pts larger share
FORWARD COLLISION AVOIDANCE 1.1% 2.3% ▲ 1.1 pts larger share
FUEL SYSTEM 11.4% 10.6% ▼ 0.8 pts smaller share
BACK OVER PREVENTION not reported 0.4% ▲ 0.4 pts larger share
SEAT BELTS 1.5% 1.1% ▼ 0.4 pts smaller share
TIRES 0.4% 0.4% ◆ 0.0 pts unchanged
SUSPENSION 1.1% 1.1% ◆ 0.0 pts unchanged
LANE DEPARTURE 0.8% 0.8% ◆ 0.0 pts unchanged
EXTERIOR LIGHTING 1.5% 1.5% ◆ 0.0 pts unchanged
UNKNOWN OR OTHER 29.9% 30.7% ▲ 0.8 pts larger share

NHTSA Safety Recalls recalls · snapshot 2026-08-22

Recall campaigns

2017 4

Campaign components: FUEL SYSTEM, GASOLINE and TIRES

2018 5

Campaign components: EQUIPMENT, FUEL SYSTEM, GASOLINE, and SERVICE BRAKES, HYDRAULIC

NHTSA Consumer Complaints complaints · snapshot 2026-08-21

Safety signals

◆ Fires
2 → 2
◆ Injuries
26 → 25