2012 AUDI Q5 — Owner-Reported Problems

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Component Problem Distribution

Share of owner complaints filed for each vehicle system (unaffected by sales volume)

UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Problem & Recall Timeline

Observed complaint volume and manufacturer recall actions over time

• Campaign 12V299000 was reported 167 days after the first earlier complaint mapped to its component.
• Campaign 16V660000 was reported 1,293 days after the first earlier complaint mapped to its component.
• Campaign 17V001000 was reported 255 days after the first earlier complaint mapped to its component.
• Campaign 18V082000 was reported 647 days after the first earlier complaint mapped to its component.
• Campaign 18V818000 was reported 2,090 days after the first earlier complaint mapped to its component.

Safety Recalls (6)

Official safety recall campaigns filed with NHTSA

1. Manufacturer action

   Recall campaign 12V299000

   Report date

   Jun 28, 2012

   Component:

   VISIBILITY

   Consequence:

   SHOULD THE SUNROOF’S GLASS BREAK WHILE THE VEHICLE IS IN USE, THE FALLING GLASS COULD CUT AND INJURE THE DRIVER OR PASSENGERS. IT COULD ALSO DISTRACT THE DRIVER, INCREASING THE RISK OF A CRASH.

   Remedy:

   VOLKSWAGEN WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE FRONT SUNROOF GLASS PANEL, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 7, 2012. OWNERS MAY CONTACT AUDI AT 1-800-253-2834.

   View authoritative NHTSA record →

2. Manufacturer action

   Recall campaign 16V078000

   Report date

   Feb 10, 2016

   Component:

   AIR BAGS

   Consequence:

   In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.

   Remedy:

   Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflators, free of charge. Volkswagen issued an interim notification to owners on April 12, 2016, and will send a second notification when parts are available. Volkswagen will notify owners again once parts are available. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298. Audi owners may contact Audi customer service at 1-800-253-2834.

   View authoritative NHTSA record →

3. Manufacturer action

   Recall campaign 16V660000

   Report date

   Sep 13, 2016

   Component:

   FUEL SYSTEM, GASOLINE

   Consequence:

   A fuel leak in the presence of an ignition source increases the risk of a fire.

   Remedy:

   Audi will notify owners, and dealers will inspect the flange, replacing any flanges that are cracked. If the flange is not cracked, dealers will clean the pump flange and install a butyl rubber band to protect the pump. These repairs will be made free of charge. The recall began November 9, 2016. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20W9.

   View authoritative NHTSA record →

4. Manufacturer action

   Recall campaign 17V001000

   Report date

   Jan 3, 2017

   Component:

   AIR BAGS

   Consequence:

   An inflator rupture may result in metal fragments striking the driver or other occupants resulting in serious injury or death.

   Remedy:

   Audi will notify owners, and dealers will inspect the inflator and either coat it or replace it, as necessary, after removing the surrounding foam, free of charge. The recall is expected to began March 2017. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 69P1.

   View authoritative NHTSA record →

5. Manufacturer action

   Recall campaign 18V082000

   Report date

   Jan 30, 2018

   Component:

   AIR BAGS

   Consequence:

   In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.

   Remedy:

   Audi will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began February 23, 2018. Owners may contact Volkswagen customer service at 1-800-253-2834. Volkswagen's number for this recall is 69R6. Note: This recall partially supersedes recall 16V-078.

   View authoritative NHTSA record →

6. Manufacturer action

   Recall campaign 18V818000

   Report date

   Nov 19, 2018

   Component:

   FUEL SYSTEM, GASOLINE

   Consequence:

   The butyl tape may not prevent fuel from leaking. A fuel leak in the presence of an ignition source can increase the risk of a fire.

   Remedy:

   Volkswagen will notify owners, and dealers will replace the fuel pump flange and install butyl tape, free of charge. The recall began December 28, 2018. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20BJ.

   View authoritative NHTSA record →