2014 CADILLAC SRX — Owner-Reported Problems

NHTSA Office of Defects Investigation Snapshot 2026-08-22 389 complaints · 2 recalls
Most-reported system: EXTERIOR LIGHTING (256 complaints · 65.8%)
Safety signals:
  • Crashes 16
  • Fires 2
  • Injuries 7
  • Deaths 0
Compare with 2013 →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Component Problem Distribution

Share of owner complaints filed for each vehicle system (unaffected by sales volume)

Component Problem Distribution EXTERIOR LIGHTING appears in 256 of 389 owner complaints (65.8%) in this vehicle snapshot. EXTERIOR LIGHTING: 256 complaints, 65.8% of reports EXTERIOR LIGHTING 256 · 65.8% · 7 crash reports ELECTRICAL SYSTEM: 20 complaints, 5.1% of reports ELECTRICAL SYSTEM 20 · 5.1% · 1 fire reports VISIBILITY: 19 complaints, 4.9% of reports VISIBILITY 19 · 4.9% POWER TRAIN: 17 complaints, 4.4% of reports POWER TRAIN 17 · 4.4% · 2 crash reports SUSPENSION: 15 complaints, 3.9% of reports SUSPENSION 15 · 3.9% · 2 crash reports SERVICE BRAKES: 7 complaints, 1.8% of reports SERVICE BRAKES 7 · 1.8% · 1 crash reports VEHICLE SPEED CONTROL: 6 complaints, 1.5% of reports VEHICLE SPEED CONTROL 6 · 1.5% · 1 crash reports ENGINE: 4 complaints, 1.0% of reports ENGINE 4 · 1.0% WHEELS: 4 complaints, 1.0% of reports WHEELS 4 · 1.0% · 3 crash reports UNKNOWN OR OTHER: 72 complaints, 18.5% of reports UNKNOWN OR OTHER 72 · 18.5% · 1 fire reports 0% 25% 50% 75% 100%

UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.

View component data as a table
System / Component Complaints Share of Reports Safety Reports (Crashes / Fires)
EXTERIOR LIGHTING 256 65.8% 7 crashes · 0 fires
ELECTRICAL SYSTEM 20 5.1% 0 crashes · 1 fires
VISIBILITY 19 4.9% 0 crashes · 0 fires
POWER TRAIN 17 4.4% 2 crashes · 0 fires
SUSPENSION 15 3.9% 2 crashes · 0 fires
SERVICE BRAKES 7 1.8% 1 crashes · 0 fires
VEHICLE SPEED CONTROL 6 1.5% 1 crashes · 0 fires
ENGINE 4 1.0% 0 crashes · 0 fires
WHEELS 4 1.0% 3 crashes · 0 fires
UNKNOWN OR OTHER 72 18.5% 0 crashes · 1 fires
NHTSA Consumer Complaints, NHTSA Safety Recalls, and NHTSA Defect Investigations Snapshot 2026-08-22 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Problem & Recall Timeline

Observed complaint volume and manufacturer recall actions over time

Problem & Recall Timeline Owner reports in this snapshot begin in Apr 2014; the first recall shown was reported in Sep 2014. 2014-Q2: 3 owner reports 3 2014-Q3: 1 owner reports 1 2014-Q4: 1 owner reports 1 2015-Q1: 3 owner reports 3 2015-Q2: 2 owner reports 2 2015-Q4: 3 owner reports 3 2016-Q2: 2 owner reports 2 2016-Q3: 1 owner reports 1 2016-Q4: 3 owner reports 3 2017-Q1: 4 owner reports 4 2017-Q2: 4 owner reports 4 2017-Q4: 7 owner reports 7 2018-Q1: 10 owner reports 10 2018-Q2: 8 owner reports 8 2018-Q3: 6 owner reports 6 2018-Q4: 36 owner reports 36 2019-Q1: 24 owner reports 24 2019-Q2: 13 owner reports 13 2019-Q3: 15 owner reports 15 2019-Q4: 32 owner reports 32 2020-Q1: 27 owner reports 27 2020-Q2: 9 owner reports 9 2020-Q3: 13 owner reports 13 2020-Q4: 15 owner reports 15 2021-Q1: 13 owner reports 13 2021-Q2: 3 owner reports 3 2021-Q3: 18 owner reports 18 2021-Q4: 27 owner reports 27 2022-Q1: 12 owner reports 12 2022-Q2: 7 owner reports 7 2022-Q3: 7 owner reports 7 2022-Q4: 5 owner reports 5 2023-Q1: 8 owner reports 8 2023-Q2: 3 owner reports 3 2023-Q3: 4 owner reports 4 2023-Q4: 5 owner reports 5 2024-Q1: 3 owner reports 3 2024-Q2: 2 owner reports 2 2024-Q3: 4 owner reports 4 2024-Q4: 4 owner reports 4 2025-Q1: 1 owner reports 1 2025-Q2: 1 owner reports 1 2025-Q3: 4 owner reports 4 2025-Q4: 4 owner reports 4 2026-Q1: 7 owner reports 7 2026-Q2: 3 owner reports 3 2026-Q3: 2 owner reports 2 Owner reports Apr 2014 Jul 2026 Recall campaign 14V571000 ◆ Recall campaign 14V571000 Recall campaign 21V473000 ◆ Recall campaign 21V473000 Investigation PE20019 ● Investigation PE20019
  • Campaign 21V473000 was reported 1,850 days after the first earlier complaint mapped to its component.
View timeline records as a table
Date Record type Count Record identifier
2014-Q2 Owner reports 3
2014-Q3 Owner reports 1
2014-Q4 Owner reports 1
2015-Q1 Owner reports 3
2015-Q2 Owner reports 2
2015-Q4 Owner reports 3
2016-Q2 Owner reports 2
2016-Q3 Owner reports 1
2016-Q4 Owner reports 3
2017-Q1 Owner reports 4
2017-Q2 Owner reports 4
2017-Q4 Owner reports 7
2018-Q1 Owner reports 10
2018-Q2 Owner reports 8
2018-Q3 Owner reports 6
2018-Q4 Owner reports 36
2019-Q1 Owner reports 24
2019-Q2 Owner reports 13
2019-Q3 Owner reports 15
2019-Q4 Owner reports 32
2020-Q1 Owner reports 27
2020-Q2 Owner reports 9
2020-Q3 Owner reports 13
2020-Q4 Owner reports 15
2021-Q1 Owner reports 13
2021-Q2 Owner reports 3
2021-Q3 Owner reports 18
2021-Q4 Owner reports 27
2022-Q1 Owner reports 12
2022-Q2 Owner reports 7
2022-Q3 Owner reports 7
2022-Q4 Owner reports 5
2023-Q1 Owner reports 8
2023-Q2 Owner reports 3
2023-Q3 Owner reports 4
2023-Q4 Owner reports 5
2024-Q1 Owner reports 3
2024-Q2 Owner reports 2
2024-Q3 Owner reports 4
2024-Q4 Owner reports 4
2025-Q1 Owner reports 1
2025-Q2 Owner reports 1
2025-Q3 Owner reports 4
2025-Q4 Owner reports 4
2026-Q1 Owner reports 7
2026-Q2 Owner reports 3
2026-Q3 Owner reports 2
Recall campaign 1 14V571000
Recall campaign 1 21V473000
Defect investigation 1 PE20019
NHTSA Safety Recalls Snapshot 2026-08-22 Open source record Read our complete data methodology →

Safety Recalls (2)

Official safety recall campaigns filed with NHTSA

  1. Manufacturer action

    Recall campaign 14V571000

    Report date
    Component:
    SUSPENSION
    Consequence:
    Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
    Remedy:
    GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
    View authoritative NHTSA record →

  2. Manufacturer action

    Recall campaign 21V473000

    Report date
    Component:
    SUSPENSION
    Consequence:
    A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
    Remedy:
    Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
    View authoritative NHTSA record →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Complaint Narrative Explorer

Verbatim owner-reported defect narratives from NHTSA public records

Data: NHTSA Office of Defects Investigation · snapshot 2026-08-21
Safety incident filters
Showing 0 of 389 complaints · page 1 of 16

No complaints match the current filters.
EPA Fuel Economy Database Snapshot 2026-08-21 Open source record Read our complete data methodology →

Estimated Ownership Cost

EPA fuel economy ratings and annual operating cost estimates

Data: US EPA Fuel Economy Guide · snapshot 2026-08-21
Supported range: 1,000–60,000 miles per year
Supported range: $1.50–$10.00 per gallon
55% city45% highway
Estimate unavailable

EPA fuel-economy data is unavailable for this vehicle.

No estimate is shown when required EPA values are unavailable.

 Open Ownership Cost Calculator →

Adjacent Model Years

Immediate preceding and succeeding model year records

NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Methodology & Data Integrity

Data sourced from NHTSA Office of Defects Investigation. Snapshot date: 2026-08-21.

Read our complete data methodology → Sources