2016 CHEVROLET CRUZE — Owner-Reported Problems

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Component Problem Distribution

Share of owner complaints filed for each vehicle system (unaffected by sales volume)

UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Problem & Recall Timeline

Observed complaint volume and manufacturer recall actions over time

• Campaign 16V498000 was reported 51 days after the first earlier complaint mapped to its component.
• Campaign 16V502000 was reported 42 days after the first earlier complaint mapped to its component.
• Campaign 17V057000 was reported 199 days after the first earlier complaint mapped to its component.

Safety Recalls (4)

Official safety recall campaigns filed with NHTSA

1. Manufacturer action

   Recall campaign 16V498000

   Report date

   Jul 1, 2016

   Component:

   EXTERIOR LIGHTING

   Consequence:

   Without the identification code, the headlights may be improperly aimed during service, reducing nighttime visibility and increasing the risk of a crash.

   Remedy:

   GM will mail owners instructions and adhesive labels, with the correct code, to install on their headlight assemblies. Owners may also bring the vehicle to a GM dealership for any assistance with applying the label, free of charge. The recall began on August 11, 2016. Owners may contact Chevrolet Customer Service Department at 1-800-222-1020. GM's number for this recall is 50190.

   View authoritative NHTSA record →

2. Manufacturer action

   Recall campaign 16V502000

   Report date

   Jul 5, 2016

   Component:

   ELECTRICAL SYSTEM

   Consequence:

   If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.

   Remedy:

   GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.

   View authoritative NHTSA record →

3. Manufacturer action

   Recall campaign 17V057000

   Report date

   Jan 26, 2017

   Component:

   SEATS

   Consequence:

   In a crash, the seat-backs for the front seats may break, increasing the risk of injury to the occupants.

   Remedy:

   GM will notify owners, and dealers will inspect the front passenger seats, replacing any with seat-back frames that are incorrectly welded, free of charge. The recall began on February 28, 2017. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 17035.

   View authoritative NHTSA record →

4. Manufacturer action

   Recall campaign 18V304000

   Report date

   May 10, 2018

   Component:

   Not available in the source record

   Consequence:

   A fuel leak, in the presence of an ignition source, increases the risk of a fire.

   Remedy:

   GM will notify owners, and dealers will install a lock-ring on the fuel tank that will shield the fuel tank vapor pressure sensor from damage in a rear-impact crash, free of charge. The recall began June 7, 2018. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 18159.

   View authoritative NHTSA record →