2014 CHEVROLET IMPALA — Owner-Reported Problems

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Component Problem Distribution

Share of owner complaints filed for each vehicle system (unaffected by sales volume)

UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Problem & Recall Timeline

Observed complaint volume and manufacturer recall actions over time

• Campaign 14V355000 was reported 111 days after the first earlier complaint mapped to its component.
• Campaign 14V518000 was reported 345 days after the first earlier complaint mapped to its component.

Safety Recalls (12)

Official safety recall campaigns filed with NHTSA

1. Manufacturer action

   Recall campaign 13V220000

   Report date

   May 24, 2013

   Component:

   Not available in the source record

   Consequence:

   If the brake lamps flash when the vehicle is not slowing, a following driver may not adjust vehicle speed when the vehicle is in fact braking, and the brake lamps are illuminating as intended, increasing the risk of a crash.

   Remedy:

   GM will notify owners, and dealers will reprogram the body control module. The recall began on June 13, 2013. Owner's may contact Chevrolet at 1-800-630-2438 or Cadillac at 1-866-982-2339. GM's recall number is 13158.

   View authoritative NHTSA record →

2. Manufacturer action

   Recall campaign 14V092000

   Report date

   Feb 21, 2014

   Component:

   POWER TRAIN

   Consequence:

   If a vehicle's shift cable disengages from the transmission shift lever, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the driver may be able to shift the lever to the "PARK" position, but the vehicle transmission may not be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.

   Remedy:

   General Motors will notify owners, and dealers will inspect and replace any affected transmission shift cable adjusters, free of charge. The recall began on April 10, 2014. Chevrolet owners may contact General Motors at 1-800-222-1020, Buick owners at 1-800-521-7300, and GMC owners at 1-800-462-8782. General Motors' number associated with this recall is 14048.

   View authoritative NHTSA record →

3. Manufacturer action

   Recall campaign 14V355000

   Report date

   Jun 23, 2014

   Component:

   ELECTRICAL SYSTEM

   Consequence:

   If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.

   Remedy:

   GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.

   View authoritative NHTSA record →

4. Manufacturer action

   Recall campaign 14V409000

   Report date

   Jul 2, 2014

   Component:

   Not available in the source record

   Consequence:

   If any of the components separate, the vehicle may have a loss of steering, increasing the risk of a crash.

   Remedy:

   GM began to notify owners on June 27, 2014, and dealers will inspect the fasteners for correct torque, correcting them as necessary, free of charge. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac) or 1-800-222-1020 (Chevrolet). GM's number for this recall is 14378.

   View authoritative NHTSA record →

5. Manufacturer action

   Recall campaign 14V450000

   Report date

   Jul 23, 2014

   Component:

   STEERING

   Consequence:

   If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.

   Remedy:

   GM will notify owners, and dealers will clean paint from behind the ground stud nut and update the PSCM software, free of charge. Owners may contact Chevrolet customer service at 1-800-222-1020. The recall began on August 21, 2014. GM's number for this recall is 14330.

   View authoritative NHTSA record →

6. Manufacturer action

   Recall campaign 14V489000

   Report date

   Aug 8, 2014

   Component:

   Not available in the source record

   Consequence:

   The storage compartment door may not remain closed in the event of a crash, increasing the risk of occupant injury.

   Remedy:

   Parts to remedy this condition are not currently available. GM will send owners an interim notification in early October 2014, and will send a second letter when parts are available. At that time dealers will inspect, and if necessary, replace the console storage compartment door inertia latch, free of charge. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14476.

   View authoritative NHTSA record →

7. Manufacturer action

   Recall campaign 14V518000

   Report date

   Aug 28, 2014

   Component:

   AIR BAGS

   Consequence:

   In manufacturing mode, the vehicle's air bags will not deploy in the event of a crash, increasing the risk of occupant injury.

   Remedy:

   GM will notify owners, and dealers are to reprogram the SDM to the correct mode, free of charge. The recall is expected to begin in September 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14532.

   View authoritative NHTSA record →

8. Manufacturer action

   Recall campaign 14V541000

   Report date

   Sep 9, 2014

   Component:

   Not available in the source record

   Consequence:

   Brake pads that remain partially engaged with the rotors may cause excessive brake heat that may result in a fire.

   Remedy:

   GM will notify owners, and dealers will update the electronic parking brake software, free of charge. The recall began on October 28, 2014. Owners may contact Chevrolet customer service at 1-800-222-1020, or Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14471.

   View authoritative NHTSA record →

9. Manufacturer action

   Recall campaign 14V614000

   Report date

   Oct 1, 2014

   Component:

   Not available in the source record

   Consequence:

   If the module experiences an electrical short, the vehicle could stall, increasing the risk of a crash.

   Remedy:

   GM will notify owners, and dealers will replace the chassis electronic module, free of charge. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-006 (Cadillac), 1-800-222-1020 (Chevrolet), and 1-800-462-8782 (GMC). GM’s number for this recall is 14515.

   View authoritative NHTSA record →

10. Manufacturer action

    Recall campaign 15V085000

    Report date

    Feb 11, 2015

    Component:

    Not available in the source record

    Consequence:

    Brake pads that remain partially engaged with the rotors may cause excessive brake heat that may result in a fire.

    Remedy:

    GM will notify owners, and dealers will reprogram the electronic parking brake control module with new software, free of charge. The recall began March 5, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020 (Chevrolet). GM's number for this recall is 15100. Note: This recall covers a limited population of vehicles that were remedied incorrectly under recall 14V-541.

    View authoritative NHTSA record →

11. Manufacturer action

    Recall campaign 15V202000

    Report date

    Apr 6, 2015

    Component:

    Not available in the source record

    Consequence:

    Brake pads that remain partially engaged with the rotors may cause excessive brake heat that may result in a fire.

    Remedy:

    GM has notified owners, and dealers will reprogram the electronic parking brake control module with new software, free of charge. The recall began on May 6, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 15259. Note: The vehicles covered by this campaign were previously remedied incorrectly under campaigns 14V541 or 15V085.

    View authoritative NHTSA record →

12. Manufacturer action

    Recall campaign 15V465000

    Report date

    Jul 24, 2015

    Component:

    Not available in the source record

    Consequence:

    If the front passenger air bag deploys with a child seat in the front passenger seat, it increases the risk of injury to the child.

    Remedy:

    GM will notify owners, and dealers will correct the calibration-learning error by preconditioning the empty seat, and also resetting the ECU to a seat zero-value, free of charge. The recall began on August 25, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 15400.

    View authoritative NHTSA record →