2014 JEEP CHEROKEE — Owner-Reported Problems

NHTSA Office of Defects Investigation Snapshot 2026-08-22 2,638 complaints · 13 recalls
Most-reported system: POWER TRAIN (1,192 complaints · 45.2%)
Safety signals:
  • Crashes 55
  • Fires 16
  • Injuries 39
  • Deaths 0
Compare all model years →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Component Problem Distribution

Share of owner complaints filed for each vehicle system (unaffected by sales volume)

Component Problem Distribution POWER TRAIN appears in 1,192 of 2,638 owner complaints (45.2%) in this vehicle snapshot. POWER TRAIN: 1,192 complaints, 45.2% of reports POWER TRAIN 1,192 · 45.2% · 13 crash reports 3 fire reports ENGINE: 231 complaints, 8.8% of reports ENGINE 231 · 8.8% · 4 crash reports 2 fire reports ELECTRICAL SYSTEM: 161 complaints, 6.1% of reports ELECTRICAL SYSTEM 161 · 6.1% · 1 crash reports 4 fire reports VEHICLE SPEED CONTROL: 137 complaints, 5.2% of reports VEHICLE SPEED CONTROL 137 · 5.2% · 5 crash reports FUEL SYSTEM: 129 complaints, 4.9% of reports FUEL SYSTEM 129 · 4.9% · 1 fire reports SERVICE BRAKES: 91 complaints, 3.5% of reports SERVICE BRAKES 91 · 3.5% · 4 crash reports STEERING: 85 complaints, 3.2% of reports STEERING 85 · 3.2% · 5 crash reports 1 fire reports STRUCTURE: 71 complaints, 2.7% of reports STRUCTURE 71 · 2.7% · 1 crash reports 1 fire reports VISIBILITY: 67 complaints, 2.5% of reports VISIBILITY 67 · 2.5% UNKNOWN OR OTHER: 399 complaints, 15.1% of reports UNKNOWN OR OTHER 399 · 15.1% · 11 crash reports 3 fire reports 0% 25% 50% 75% 100%

UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.

View component data as a table
System / Component Complaints Share of Reports Safety Reports (Crashes / Fires)
POWER TRAIN 1,192 45.2% 13 crashes · 3 fires
ENGINE 231 8.8% 4 crashes · 2 fires
ELECTRICAL SYSTEM 161 6.1% 1 crashes · 4 fires
VEHICLE SPEED CONTROL 137 5.2% 5 crashes · 0 fires
FUEL SYSTEM 129 4.9% 0 crashes · 1 fires
SERVICE BRAKES 91 3.5% 4 crashes · 0 fires
STEERING 85 3.2% 5 crashes · 1 fires
STRUCTURE 71 2.7% 1 crashes · 1 fires
VISIBILITY 67 2.5% 0 crashes · 0 fires
UNKNOWN OR OTHER 399 15.1% 11 crashes · 3 fires
NHTSA Consumer Complaints, NHTSA Safety Recalls, and NHTSA Defect Investigations Snapshot 2026-08-22 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Problem & Recall Timeline

Observed complaint volume and manufacturer recall actions over time

Problem & Recall Timeline Owner reports in this snapshot begin in Jan 2014; the first recall shown was reported in Jun 2014. 2014-Q1: 9 owner reports 9 2014-Q2: 39 owner reports 39 2014-Q3: 91 owner reports 91 2014-Q4: 79 owner reports 79 2015-Q1: 81 owner reports 81 2015-Q2: 90 owner reports 90 2015-Q3: 100 owner reports 100 2015-Q4: 111 owner reports 111 2016-Q1: 72 owner reports 72 2016-Q2: 89 owner reports 89 2016-Q3: 126 owner reports 126 2016-Q4: 111 owner reports 111 2017-Q1: 67 owner reports 67 2017-Q2: 38 owner reports 38 2017-Q3: 55 owner reports 55 2017-Q4: 53 owner reports 53 2018-Q1: 55 owner reports 55 2018-Q2: 41 owner reports 41 2018-Q3: 45 owner reports 45 2018-Q4: 62 owner reports 62 2019-Q1: 45 owner reports 45 2019-Q2: 49 owner reports 49 2019-Q3: 109 owner reports 109 2019-Q4: 94 owner reports 94 2020-Q1: 76 owner reports 76 2020-Q2: 44 owner reports 44 2020-Q3: 76 owner reports 76 2020-Q4: 46 owner reports 46 2021-Q1: 64 owner reports 64 2021-Q2: 28 owner reports 28 2021-Q3: 36 owner reports 36 2021-Q4: 32 owner reports 32 2022-Q1: 33 owner reports 33 2022-Q2: 34 owner reports 34 2022-Q3: 33 owner reports 33 2022-Q4: 31 owner reports 31 2023-Q1: 37 owner reports 37 2023-Q2: 33 owner reports 33 2023-Q3: 51 owner reports 51 2023-Q4: 33 owner reports 33 2024-Q1: 42 owner reports 42 2024-Q2: 23 owner reports 23 2024-Q3: 15 owner reports 15 2024-Q4: 20 owner reports 20 2025-Q1: 38 owner reports 38 2025-Q2: 25 owner reports 25 2025-Q3: 21 owner reports 21 2025-Q4: 20 owner reports 20 2026-Q1: 17 owner reports 17 2026-Q2: 15 owner reports 15 2026-Q3: 4 owner reports 4 Owner reports Jan 2014 Jul 2026 Recall campaign 14V293000 ◆ Recall campaign 14V293000 Recall campaign 14V392000 ◆ Recall campaign 14V392000 Recall campaign 15V041000 ◆ Recall campaign 15V041000 Recall campaign 15V393000 ◆ Recall campaign 15V393000 Recall campaign 15V461000 ◆ Recall campaign 15V461000 Recall campaign 15V509000 ◆ Recall campaign 15V509000 Recall campaign 16V529000 ◆ Recall campaign 16V529000 Recall campaign 16V590000 ◆ Recall campaign 16V590000 Recall campaign 17V824000 ◆ Recall campaign 17V824000 Recall campaign 18V332000 ◆ Recall campaign 18V332000 Recall campaign 19V447000 ◆ Recall campaign 19V447000 Recall campaign 20V343000 ◆ Recall campaign 20V343000 Recall campaign 23V338000 ◆ Recall campaign 23V338000 Investigation RQ15004 ● Investigation RQ15004 Investigation EA21002 ● Investigation EA21002 Investigation PE22009 ● Investigation PE22009
  • Campaign 14V392000 was reported 33 days after the first earlier complaint mapped to its component.
  • Campaign 15V041000 was reported 279 days after the first earlier complaint mapped to its component.
  • Campaign 15V393000 was reported 370 days after the first earlier complaint mapped to its component.
  • Campaign 15V461000 was reported 446 days after the first earlier complaint mapped to its component.
  • Campaign 15V509000 was reported 454 days after the first earlier complaint mapped to its component.
  • Campaign 16V529000 was reported 901 days after the first earlier complaint mapped to its component.
  • Campaign 18V332000 was reported 1,506 days after the first earlier complaint mapped to its component.
  • Campaign 19V447000 was reported 1,967 days after the first earlier complaint mapped to its component.
  • Campaign 20V343000 was reported 2,331 days after the first earlier complaint mapped to its component.
  • Campaign 23V338000 was reported 3,326 days after the first earlier complaint mapped to its component.
View timeline records as a table
Date Record type Count Record identifier
2014-Q1 Owner reports 9
2014-Q2 Owner reports 39
2014-Q3 Owner reports 91
2014-Q4 Owner reports 79
2015-Q1 Owner reports 81
2015-Q2 Owner reports 90
2015-Q3 Owner reports 100
2015-Q4 Owner reports 111
2016-Q1 Owner reports 72
2016-Q2 Owner reports 89
2016-Q3 Owner reports 126
2016-Q4 Owner reports 111
2017-Q1 Owner reports 67
2017-Q2 Owner reports 38
2017-Q3 Owner reports 55
2017-Q4 Owner reports 53
2018-Q1 Owner reports 55
2018-Q2 Owner reports 41
2018-Q3 Owner reports 45
2018-Q4 Owner reports 62
2019-Q1 Owner reports 45
2019-Q2 Owner reports 49
2019-Q3 Owner reports 109
2019-Q4 Owner reports 94
2020-Q1 Owner reports 76
2020-Q2 Owner reports 44
2020-Q3 Owner reports 76
2020-Q4 Owner reports 46
2021-Q1 Owner reports 64
2021-Q2 Owner reports 28
2021-Q3 Owner reports 36
2021-Q4 Owner reports 32
2022-Q1 Owner reports 33
2022-Q2 Owner reports 34
2022-Q3 Owner reports 33
2022-Q4 Owner reports 31
2023-Q1 Owner reports 37
2023-Q2 Owner reports 33
2023-Q3 Owner reports 51
2023-Q4 Owner reports 33
2024-Q1 Owner reports 42
2024-Q2 Owner reports 23
2024-Q3 Owner reports 15
2024-Q4 Owner reports 20
2025-Q1 Owner reports 38
2025-Q2 Owner reports 25
2025-Q3 Owner reports 21
2025-Q4 Owner reports 20
2026-Q1 Owner reports 17
2026-Q2 Owner reports 15
2026-Q3 Owner reports 4
Recall campaign 1 14V293000
Recall campaign 1 14V392000
Recall campaign 1 15V041000
Recall campaign 1 15V393000
Recall campaign 1 15V461000
Recall campaign 1 15V509000
Recall campaign 1 16V529000
Recall campaign 1 16V590000
Recall campaign 1 17V824000
Recall campaign 1 18V332000
Recall campaign 1 19V447000
Recall campaign 1 20V343000
Recall campaign 1 23V338000
Defect investigation 1 RQ15004
Defect investigation 1 EA21002
Defect investigation 1 PE22009
NHTSA Safety Recalls Snapshot 2026-08-22 Open source record Read our complete data methodology →

Safety Recalls (13)

Official safety recall campaigns filed with NHTSA

  1. Manufacturer action

    Recall campaign 14V293000

    Report date
    Component:
    FORWARD COLLISION AVOIDANCE
    Consequence:
    The unintended continued acceleration may increase the risk of a crash.
    Remedy:
    Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
    View authoritative NHTSA record →

  2. Manufacturer action

    Recall campaign 14V392000

    Report date
    Component:
    SUSPENSION
    Consequence:
    Damage to the tire or reduced braking increases the risk of a vehicle crash.
    Remedy:
    Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
    View authoritative NHTSA record →

  3. Manufacturer action

    Recall campaign 15V041000

    Report date
    Component:
    AIR BAGS
    Consequence:
    If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
    Remedy:
    Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
    View authoritative NHTSA record →

  4. Manufacturer action

    Recall campaign 15V393000

    Report date
    Component:
    STRUCTURE
    Consequence:
    A short circuit in the liftgate control module may result in a fire.
    Remedy:
    Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
    View authoritative NHTSA record →

  5. Manufacturer action

    Recall campaign 15V461000

    Report date
    Component:
    EQUIPMENT
    Consequence:
    Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
    Remedy:
    Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
    View authoritative NHTSA record →

  6. Manufacturer action

    Recall campaign 15V509000

    Report date
    Component:
    VISIBILITY
    Consequence:
    BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
    Remedy:
    Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
    View authoritative NHTSA record →

  7. Manufacturer action

    Recall campaign 16V529000

    Report date
    Component:
    POWER TRAIN
    Consequence:
    If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
    Remedy:
    Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
    View authoritative NHTSA record →

  8. Manufacturer action

    Recall campaign 16V590000

    Report date
    Component:
    Not available in the source record
    Consequence:
    Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
    Remedy:
    Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
    View authoritative NHTSA record →

  9. Manufacturer action

    Recall campaign 17V824000

    Report date
    Component:
    Not available in the source record
    Consequence:
    If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
    Remedy:
    Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
    View authoritative NHTSA record →

  10. Manufacturer action

    Recall campaign 18V332000

    Report date
    Component:
    ELECTRICAL SYSTEM
    Consequence:
    If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
    Remedy:
    Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
    View authoritative NHTSA record →

  11. Manufacturer action

    Recall campaign 19V447000

    Report date
    Component:
    POWER TRAIN
    Consequence:
    An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
    Remedy:
    Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
    View authoritative NHTSA record →

  12. Manufacturer action

    Recall campaign 20V343000

    Report date
    Component:
    POWER TRAIN
    Consequence:
    A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
    Remedy:
    FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
    View authoritative NHTSA record →

  13. Manufacturer action

    Recall campaign 23V338000

    Report date
    Component:
    ELECTRICAL SYSTEM
    Consequence:
    A fire while parked or driving can increase the risk of injury.
    Remedy:
    Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
    View authoritative NHTSA record →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Complaint Narrative Explorer

Verbatim owner-reported defect narratives from NHTSA public records

Data: NHTSA Office of Defects Investigation · snapshot 2026-08-21
Safety incident filters
Showing 0 of 2,638 complaints · page 1 of 106

No complaints match the current filters.
EPA Fuel Economy Database Snapshot 2026-08-21 Open source record Read our complete data methodology →

Estimated Ownership Cost

EPA fuel economy ratings and annual operating cost estimates

Data: US EPA Fuel Economy Guide · snapshot 2026-08-21
Supported range: 1,000–60,000 miles per year
Supported range: $1.50–$10.00 per gallon
55% city45% highway
Estimate unavailable

EPA fuel-economy data is unavailable for this vehicle.

No estimate is shown when required EPA values are unavailable.

 Open Ownership Cost Calculator →

Adjacent Model Years

Immediate preceding and succeeding model year records

NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Methodology & Data Integrity

Data sourced from NHTSA Office of Defects Investigation. Snapshot date: 2026-08-21.

Read our complete data methodology → Sources