2020 JEEP CHEROKEE — Owner-Reported Problems

NHTSA Office of Defects Investigation Snapshot 2026-08-22 279 complaints · 3 recalls
Most-reported system: POWER TRAIN (134 complaints · 48.0%)
Safety signals:
  • Crashes 9
  • Fires 5
  • Injuries 9
  • Deaths 0
Compare with 2019 →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Component Problem Distribution

Share of owner complaints filed for each vehicle system (unaffected by sales volume)

Component Problem Distribution POWER TRAIN appears in 134 of 279 owner complaints (48.0%) in this vehicle snapshot. POWER TRAIN: 134 complaints, 48.0% of reports POWER TRAIN 134 · 48.0% ENGINE: 26 complaints, 9.3% of reports ENGINE 26 · 9.3% · 4 fire reports STEERING: 19 complaints, 6.8% of reports STEERING 19 · 6.8% · 2 crash reports ELECTRICAL SYSTEM: 13 complaints, 4.7% of reports ELECTRICAL SYSTEM 13 · 4.7% SERVICE BRAKES: 8 complaints, 2.9% of reports SERVICE BRAKES 8 · 2.9% AIR BAGS: 6 complaints, 2.2% of reports AIR BAGS 6 · 2.2% · 5 crash reports FORWARD COLLISION AVOIDANCE: 6 complaints, 2.2% of reports FORWARD COLLISION AVOIDANCE 6 · 2.2% · 1 crash reports FUEL SYSTEM: 6 complaints, 2.2% of reports FUEL SYSTEM 6 · 2.2% · 1 fire reports SUSPENSION: 5 complaints, 1.8% of reports SUSPENSION 5 · 1.8% UNKNOWN OR OTHER: 57 complaints, 20.4% of reports UNKNOWN OR OTHER 57 · 20.4% · 3 crash reports 0% 25% 50% 75% 100%

UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.

View component data as a table
System / Component Complaints Share of Reports Safety Reports (Crashes / Fires)
POWER TRAIN 134 48.0% 0 crashes · 0 fires
ENGINE 26 9.3% 0 crashes · 4 fires
STEERING 19 6.8% 2 crashes · 0 fires
ELECTRICAL SYSTEM 13 4.7% 0 crashes · 0 fires
SERVICE BRAKES 8 2.9% 0 crashes · 0 fires
AIR BAGS 6 2.2% 5 crashes · 0 fires
FORWARD COLLISION AVOIDANCE 6 2.2% 1 crashes · 0 fires
FUEL SYSTEM 6 2.2% 0 crashes · 1 fires
SUSPENSION 5 1.8% 0 crashes · 0 fires
UNKNOWN OR OTHER 57 20.4% 3 crashes · 0 fires
NHTSA Consumer Complaints, NHTSA Safety Recalls, and NHTSA Defect Investigations Snapshot 2026-08-22 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Problem & Recall Timeline

Observed complaint volume and manufacturer recall actions over time

Problem & Recall Timeline Owner reports in this snapshot begin in Oct 2019; the first recall shown was reported in Aug 2019. 2019-Q4: 1 owner reports 1 2020-Q1: 3 owner reports 3 2020-Q2: 2 owner reports 2 2020-Q3: 4 owner reports 4 2020-Q4: 11 owner reports 11 2021-Q1: 7 owner reports 7 2021-Q3: 5 owner reports 5 2021-Q4: 1 owner reports 1 2022-Q1: 3 owner reports 3 2022-Q2: 3 owner reports 3 2022-Q3: 4 owner reports 4 2022-Q4: 5 owner reports 5 2023-Q1: 5 owner reports 5 2023-Q2: 9 owner reports 9 2023-Q3: 8 owner reports 8 2023-Q4: 7 owner reports 7 2024-Q1: 6 owner reports 6 2024-Q2: 4 owner reports 4 2024-Q3: 10 owner reports 10 2024-Q4: 10 owner reports 10 2025-Q1: 21 owner reports 21 2025-Q2: 19 owner reports 19 2025-Q3: 30 owner reports 30 2025-Q4: 31 owner reports 31 2026-Q1: 17 owner reports 17 2026-Q2: 28 owner reports 28 2026-Q3: 25 owner reports 25 Owner reports Aug 2019 Jul 2026 Recall campaign 19V637000 ◆ Recall campaign 19V637000 Recall campaign 20V191000 ◆ Recall campaign 20V191000 Recall campaign 26V290000 ◆ Recall campaign 26V290000
View timeline records as a table
Date Record type Count Record identifier
2019-Q4 Owner reports 1
2020-Q1 Owner reports 3
2020-Q2 Owner reports 2
2020-Q3 Owner reports 4
2020-Q4 Owner reports 11
2021-Q1 Owner reports 7
2021-Q3 Owner reports 5
2021-Q4 Owner reports 1
2022-Q1 Owner reports 3
2022-Q2 Owner reports 3
2022-Q3 Owner reports 4
2022-Q4 Owner reports 5
2023-Q1 Owner reports 5
2023-Q2 Owner reports 9
2023-Q3 Owner reports 8
2023-Q4 Owner reports 7
2024-Q1 Owner reports 6
2024-Q2 Owner reports 4
2024-Q3 Owner reports 10
2024-Q4 Owner reports 10
2025-Q1 Owner reports 21
2025-Q2 Owner reports 19
2025-Q3 Owner reports 30
2025-Q4 Owner reports 31
2026-Q1 Owner reports 17
2026-Q2 Owner reports 28
2026-Q3 Owner reports 25
Recall campaign 1 19V637000
Recall campaign 1 20V191000
Recall campaign 1 26V290000
NHTSA Safety Recalls Snapshot 2026-08-22 Open source record Read our complete data methodology →

Safety Recalls (3)

Official safety recall campaigns filed with NHTSA

  1. Manufacturer action

    Recall campaign 19V637000

    Report date
    Component:
    STEERING
    Consequence:
    A loss of steering control increases the risk of a crash.
    Remedy:
    Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
    View authoritative NHTSA record →

  2. Manufacturer action

    Recall campaign 20V191000

    Report date
    Component:
    BACK OVER PREVENTION
    Consequence:
    The lingering rearview image can distract the driver, increasing the risk of a crash.
    Remedy:
    Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
    View authoritative NHTSA record →

  3. Manufacturer action

    Recall campaign 26V290000

    Report date
    Component:
    Not available in the source record
    Consequence:
    A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
    Remedy:
    The remedy is currently under development. Interim owner notification letters explaining the safety risk are expected to be mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
    View authoritative NHTSA record →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Complaint Narrative Explorer

Verbatim owner-reported defect narratives from NHTSA public records

Data: NHTSA Office of Defects Investigation · snapshot 2026-08-21
Safety incident filters
Showing 0 of 279 complaints · page 1 of 12

No complaints match the current filters.
EPA Fuel Economy Database Snapshot 2026-08-21 Open source record Read our complete data methodology →

Estimated Ownership Cost

EPA fuel economy ratings and annual operating cost estimates

Data: US EPA Fuel Economy Guide · snapshot 2026-08-21
Supported range: 1,000–60,000 miles per year
Supported range: $1.50–$10.00 per gallon
55% city45% highway
Estimate unavailable

EPA fuel-economy data is unavailable for this vehicle.

No estimate is shown when required EPA values are unavailable.

 Open Ownership Cost Calculator →

Adjacent Model Years

Immediate preceding and succeeding model year records

NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Methodology & Data Integrity

Data sourced from NHTSA Office of Defects Investigation. Snapshot date: 2026-08-21.

Read our complete data methodology → Sources