2021 JEEP CHEROKEE — Owner-Reported Problems
Verdict & Safety Summary
- Crashes 10
- Fires 4
- Injuries 8
- Deaths 0
Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.
Component Problem Distribution
Share of owner complaints filed for each vehicle system (unaffected by sales volume)
UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.
View component data as a table
| System / Component | Complaints | Share of Reports | Safety Reports (Crashes / Fires) |
|---|---|---|---|
| POWER TRAIN | 71 | 46.7% | 1 crashes · 0 fires |
| ENGINE | 13 | 8.6% | 0 crashes · 1 fires |
| ELECTRICAL SYSTEM | 12 | 7.9% | 1 crashes · 0 fires |
| FORWARD COLLISION AVOIDANCE | 8 | 5.3% | 0 crashes · 1 fires |
| AIR BAGS | 5 | 3.3% | 4 crashes · 0 fires |
| SERVICE BRAKES | 5 | 3.3% | 0 crashes · 0 fires |
| WHEELS | 5 | 3.3% | 1 crashes · 0 fires |
| SUSPENSION | 4 | 2.6% | 1 crashes · 0 fires |
| FUEL SYSTEM | 3 | 2.0% | 0 crashes · 1 fires |
| UNKNOWN OR OTHER | 33 | 21.7% | 1 crashes · 2 fires |
Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.
Problem & Recall Timeline
Observed complaint volume and manufacturer recall actions over time
- Campaign 21V310000 was reported 30 days after the first earlier complaint mapped to its component.
- Campaign 24V516000 was reported 1,135 days after the first earlier complaint mapped to its component.
View timeline records as a table
| Date | Record type | Count | Record identifier |
|---|---|---|---|
| 2021-Q1 | Owner reports | 3 | |
| 2021-Q2 | Owner reports | 5 | |
| 2021-Q3 | Owner reports | 1 | |
| 2021-Q4 | Owner reports | 4 | |
| 2022-Q1 | Owner reports | 3 | |
| 2022-Q2 | Owner reports | 7 | |
| 2022-Q3 | Owner reports | 2 | |
| 2022-Q4 | Owner reports | 4 | |
| 2023-Q1 | Owner reports | 2 | |
| 2023-Q2 | Owner reports | 5 | |
| 2023-Q3 | Owner reports | 7 | |
| 2023-Q4 | Owner reports | 7 | |
| 2024-Q1 | Owner reports | 4 | |
| 2024-Q2 | Owner reports | 5 | |
| 2024-Q3 | Owner reports | 3 | |
| 2024-Q4 | Owner reports | 3 | |
| 2025-Q1 | Owner reports | 11 | |
| 2025-Q2 | Owner reports | 7 | |
| 2025-Q3 | Owner reports | 11 | |
| 2025-Q4 | Owner reports | 16 | |
| 2026-Q1 | Owner reports | 9 | |
| 2026-Q2 | Owner reports | 15 | |
| 2026-Q3 | Owner reports | 18 | |
| Recall campaign | 1 | 20V657000 | |
| Recall campaign | 1 | 21V310000 | |
| Recall campaign | 1 | 24V516000 | |
| Recall campaign | 1 | 26V290000 |
Safety Recalls (4)
Official safety recall campaigns filed with NHTSA
-
Manufacturer action
Recall campaign 20V657000
- Report date
- Component:
- SUSPENSION
- Consequence:
- A front lower control arm fracture while driving may result in a loss of steering control, increasing the risk of a crash without prior warning.
- Remedy:
- Chrysler will notify owners, and dealers will inspect the front lower control arms and replace them as necessary, free of charge. The recall began November 6, 2020. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is W81. Note: Owners are advised to not drive their vehicles until they have been inspected and repaired if needed.
-
Manufacturer action
Recall campaign 21V310000
- Report date
- Component:
- POWER TRAIN
- Consequence:
- A transmission fluid leak increases the risk of a fire.
- Remedy:
- Dealers will inspect and replace the hose, free of charge. Owners notification letters were mailed May 18, 2021. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is Y18.
-
Manufacturer action
Recall campaign 24V516000
- Report date
- Component:
- AIR BAGS
- Consequence:
- An air bag that does not deploy as intended can increase the risk of injury in a crash.
- Remedy:
- Dealers will secure the connector, free of charge. All vehicles have been remedied. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 71B.
-
Manufacturer action
Recall campaign 26V290000
- Report date
- Component:
- Not available in the source record
- Consequence:
- A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
- Remedy:
- The remedy is currently under development. Interim owner notification letters explaining the safety risk are expected to be mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.
Complaint Narrative Explorer
Verbatim owner-reported defect narratives from NHTSA public records
No complaints match the current filters.
Estimated Ownership Cost
EPA fuel economy ratings and annual operating cost estimates
Adjacent Model Years
Immediate preceding and succeeding model year records
Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.
Methodology & Data Integrity
Data sourced from NHTSA Office of Defects Investigation. Snapshot date: 2026-08-21.