2002 JEEP GRAND CHEROKEE — Owner-Reported Problems
Verdict & Safety Summary
- Crashes 75
- Fires 20
- Injuries 97
- Deaths 4
Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.
Component Problem Distribution
Share of owner complaints filed for each vehicle system (unaffected by sales volume)
UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.
View component data as a table
| System / Component | Complaints | Share of Reports | Safety Reports (Crashes / Fires) |
|---|---|---|---|
| AIR BAGS | 455 | 31.0% | 33 crashes · 0 fires |
| VISIBILITY | 309 | 21.1% | 3 crashes · 2 fires |
| SERVICE BRAKES | 155 | 10.6% | 7 crashes · 1 fires |
| ENGINE | 144 | 9.8% | 0 crashes · 2 fires |
| ELECTRICAL SYSTEM | 57 | 3.9% | 1 crashes · 5 fires |
| FUEL SYSTEM | 47 | 3.2% | 1 crashes · 0 fires |
| POWER TRAIN | 46 | 3.1% | 10 crashes · 0 fires |
| STEERING | 28 | 1.9% | 0 crashes · 0 fires |
| VEHICLE SPEED CONTROL | 25 | 1.7% | 12 crashes · 0 fires |
| UNKNOWN OR OTHER | 778 | 53.1% | 32 crashes · 16 fires |
Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.
Problem & Recall Timeline
Observed complaint volume and manufacturer recall actions over time
- Campaign 02V099000 was reported 27 days after the first earlier complaint mapped to its component.
- Campaign 02V104000 was reported 42 days after the first earlier complaint mapped to its component.
- Campaign 06E011000 was reported 1,437 days after the first earlier complaint mapped to its component.
- Campaign 06E023000 was reported 216 days after the first earlier complaint mapped to its component.
- Campaign 06V199000 was reported 1,588 days after the first earlier complaint mapped to its component.
- Campaign 09V117000 was reported 2,717 days after the first earlier complaint mapped to its component.
- Campaign 09E025000 was reported 1,371 days after the first earlier complaint mapped to its component.
- Campaign 15V046000 was reported 4,718 days after the first earlier complaint mapped to its component.
View timeline records as a table
| Date | Record type | Count | Record identifier |
|---|---|---|---|
| 2001-Q4 | Owner reports | 2 | |
| 2002-Q1 | Owner reports | 20 | |
| 2002-Q2 | Owner reports | 22 | |
| 2002-Q3 | Owner reports | 17 | |
| 2002-Q4 | Owner reports | 12 | |
| 2003-Q1 | Owner reports | 17 | |
| 2003-Q2 | Owner reports | 25 | |
| 2003-Q3 | Owner reports | 18 | |
| 2003-Q4 | Owner reports | 16 | |
| 2004-Q1 | Owner reports | 21 | |
| 2004-Q2 | Owner reports | 18 | |
| 2004-Q3 | Owner reports | 20 | |
| 2004-Q4 | Owner reports | 16 | |
| 2005-Q1 | Owner reports | 16 | |
| 2005-Q2 | Owner reports | 20 | |
| 2005-Q3 | Owner reports | 23 | |
| 2005-Q4 | Owner reports | 19 | |
| 2006-Q1 | Owner reports | 17 | |
| 2006-Q2 | Owner reports | 15 | |
| 2006-Q3 | Owner reports | 39 | |
| 2006-Q4 | Owner reports | 64 | |
| 2007-Q1 | Owner reports | 62 | |
| 2007-Q2 | Owner reports | 29 | |
| 2007-Q3 | Owner reports | 32 | |
| 2007-Q4 | Owner reports | 63 | |
| 2008-Q1 | Owner reports | 31 | |
| 2008-Q2 | Owner reports | 21 | |
| 2008-Q3 | Owner reports | 28 | |
| 2008-Q4 | Owner reports | 32 | |
| 2009-Q1 | Owner reports | 15 | |
| 2009-Q2 | Owner reports | 6 | |
| 2009-Q3 | Owner reports | 4 | |
| 2009-Q4 | Owner reports | 16 | |
| 2010-Q1 | Owner reports | 20 | |
| 2010-Q2 | Owner reports | 11 | |
| 2010-Q3 | Owner reports | 8 | |
| 2010-Q4 | Owner reports | 12 | |
| 2011-Q1 | Owner reports | 14 | |
| 2011-Q2 | Owner reports | 1 | |
| 2011-Q3 | Owner reports | 4 | |
| 2011-Q4 | Owner reports | 9 | |
| 2012-Q1 | Owner reports | 4 | |
| 2012-Q2 | Owner reports | 3 | |
| 2012-Q3 | Owner reports | 6 | |
| 2012-Q4 | Owner reports | 7 | |
| 2013-Q1 | Owner reports | 19 | |
| 2013-Q2 | Owner reports | 33 | |
| 2013-Q3 | Owner reports | 48 | |
| 2013-Q4 | Owner reports | 31 | |
| 2014-Q1 | Owner reports | 63 | |
| 2014-Q2 | Owner reports | 25 | |
| 2014-Q3 | Owner reports | 26 | |
| 2014-Q4 | Owner reports | 12 | |
| 2015-Q1 | Owner reports | 28 | |
| 2015-Q2 | Owner reports | 36 | |
| 2015-Q3 | Owner reports | 68 | |
| 2015-Q4 | Owner reports | 40 | |
| 2016-Q1 | Owner reports | 49 | |
| 2016-Q2 | Owner reports | 15 | |
| 2016-Q3 | Owner reports | 14 | |
| 2016-Q4 | Owner reports | 25 | |
| 2017-Q1 | Owner reports | 5 | |
| 2017-Q2 | Owner reports | 5 | |
| 2017-Q3 | Owner reports | 6 | |
| 2017-Q4 | Owner reports | 5 | |
| 2018-Q1 | Owner reports | 3 | |
| 2018-Q2 | Owner reports | 4 | |
| 2018-Q3 | Owner reports | 1 | |
| 2018-Q4 | Owner reports | 4 | |
| 2019-Q1 | Owner reports | 1 | |
| 2019-Q2 | Owner reports | 5 | |
| 2019-Q3 | Owner reports | 4 | |
| 2019-Q4 | Owner reports | 3 | |
| 2020-Q2 | Owner reports | 1 | |
| 2020-Q3 | Owner reports | 1 | |
| 2021-Q4 | Owner reports | 1 | |
| 2022-Q1 | Owner reports | 1 | |
| 2022-Q2 | Owner reports | 1 | |
| 2023-Q1 | Owner reports | 3 | |
| 2023-Q2 | Owner reports | 1 | |
| 2023-Q4 | Owner reports | 1 | |
| 2024-Q2 | Owner reports | 1 | |
| 2025-Q3 | Owner reports | 1 | |
| 2026-Q2 | Owner reports | 1 | |
| Recall campaign | 1 | 01V288000 | |
| Recall campaign | 1 | 01V348000 | |
| Recall campaign | 1 | 01V374000 | |
| Recall campaign | 1 | 02V032000 | |
| Recall campaign | 1 | 02V099000 | |
| Recall campaign | 1 | 02V104000 | |
| Recall campaign | 1 | 06E011000 | |
| Recall campaign | 1 | 06E022000 | |
| Recall campaign | 1 | 06E023000 | |
| Recall campaign | 1 | 06V199000 | |
| Recall campaign | 1 | 06E064000 | |
| Recall campaign | 1 | 09E012000 | |
| Recall campaign | 1 | 09V117000 | |
| Recall campaign | 1 | 09E025000 | |
| Recall campaign | 1 | 12V527000 | |
| Recall campaign | 1 | 15V046000 | |
| Defect investigation | 1 | EA01017 | |
| Defect investigation | 1 | PE05039 | |
| Defect investigation | 1 | EA05020 | |
| Defect investigation | 1 | DP09005 | |
| Defect investigation | 1 | PE10031 | |
| Defect investigation | 1 | EA12005 | |
| Defect investigation | 1 | RQ14001 |
Safety Recalls (16)
Official safety recall campaigns filed with NHTSA
-
Manufacturer action
Recall campaign 01V288000
- Report date
- Component:
- ELECTRICAL SYSTEM
- Consequence:
- DRIVING THE VEHICLE WITH AN INOPERATIVE CLUSTER COULD CAUSE A DISTRACTION, INCREASING THE RISK OF A CRASH.
- Remedy:
- DEALERS WILL RE-FLASH THE CLUSTER SOFTWARE TO CORRECT THE CONDITION. OWNER NOTIFICATION BEGAN OCTOBER 8, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
-
Manufacturer action
Recall campaign 01V348000
- Report date
- Component:
- ENGINE AND ENGINE COOLING
- Consequence:
- FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
- Remedy:
- DEALERS WILL INSPECT (AND REPOSITION AS NECESSARY) THE VENT HOSE. IF THE VENT HOSE IS FOUND IN THE BENT DOWN POSITION, AND THE VEHICLE HAS BEEN DRIVEN MORE THAN 20 MILES, THE CANISTER ASSEMBLY WILL BE REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 3, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
-
Manufacturer action
Recall campaign 01V374000
- Report date
- Component:
- FUEL SYSTEM, GASOLINE
- Consequence:
- FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
- Remedy:
- DEALERS WILL INSPECT THE FUEL INLET CHECK VALVE. VEHICLES FOUND TO HAVE A STICKING FUEL INLET CHECK VALVE WILL HAVE THE FUEL TANK ASSEMBLY REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 24, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
-
Manufacturer action
Recall campaign 02V032000
- Report date
- Component:
- FUEL SYSTEM, GASOLINE
- Consequence:
- FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
- Remedy:
- DEALERS WILL EITHER REPLACE THE FUEL TANK BRUSH GUARD WITH A SKID PLATE OR REINFORCE THE EXISTING FUEL TANK BRUSH GUARD WITH A REINFORCEMENT BRACKET. OWNER NOTIFICATION WILL BEGIN MARCH 4, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
-
Manufacturer action
Recall campaign 02V099000
- Report date
- Component:
- AIR BAGS
- Consequence:
- THIS COULD CAUSE IMPROPER AIR BAG DEPLOYMENT IN CERTAIN CRASH CONDITIONS.
- Remedy:
- DEALERS WILL ADD A WIRING JUMPER TO THE EXISTING CIRCUITRY TO CORRECT THIS CONDITION. OWNER NOTIFICATION BEGAN APRIL 29, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
-
Manufacturer action
Recall campaign 02V104000
- Report date
- Component:
- FUEL SYSTEM, GASOLINE
- Consequence:
- THIS COULD RESULT IN A VEHICLE FIRE.
- Remedy:
- DEALERS WILL INSTALL A MANIFOLD SHIELD TO MODIFY THE AIR FLOW CHARACTERISTICS AND TO PREVENT THE ACCUMULATION OF DEBRIS IN THE AREA OF THE #3 CYLINDER. OWNER NOTIFICATION BEGAN MAY 13, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
-
Manufacturer action
Recall campaign 06E011000
- Report date
- Component:
- FUEL SYSTEM, GASOLINE
- Consequence:
- IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
- Remedy:
- AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
-
Manufacturer action
Recall campaign 06E022000
- Report date
- Component:
- Not available in the source record
- Consequence:
- LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
- Remedy:
- AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
-
Manufacturer action
Recall campaign 06E023000
- Report date
- Component:
- EXTERIOR LIGHTING
- Consequence:
- WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
- Remedy:
- ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
-
Manufacturer action
Recall campaign 06E064000
- Report date
- Component:
- Not available in the source record
- Consequence:
- LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
- Remedy:
- TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
-
Manufacturer action
Recall campaign 06V199000
- Report date
- Component:
- ENGINE AND ENGINE COOLING
- Consequence:
- IF THIS OCCURS WHILE THE HOOD IS OPEN, A PERSON IN THE VICINITY OF THE ENGINE COULD BE STRUCK BY THE BLADE AND INJURED.
- Remedy:
- DEALERS WILL REPLACE THE ELECTRIC COOLING FAN MODULES FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 4, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
-
Manufacturer action
Recall campaign 09E012000
- Report date
- Component:
- Not available in the source record
- Consequence:
- DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
- Remedy:
- SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
-
Manufacturer action
Recall campaign 09E025000
- Report date
- Component:
- EXTERIOR LIGHTING
- Consequence:
- DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
- Remedy:
- DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
-
Manufacturer action
Recall campaign 09V117000
- Report date
- Component:
- SEATS
- Consequence:
- OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
- Remedy:
- DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
-
Manufacturer action
Recall campaign 12V527000
- Report date
- Component:
- Not available in the source record
- Consequence:
- Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
- Remedy:
- Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
-
Manufacturer action
Recall campaign 15V046000
- Report date
- Component:
- AIR BAGS
- Consequence:
- Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
- Remedy:
- Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.
Complaint Narrative Explorer
Verbatim owner-reported defect narratives from NHTSA public records
Estimated Ownership Cost
EPA fuel economy ratings and annual operating cost estimates
Adjacent Model Years
Immediate preceding and succeeding model year records
Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.
Methodology & Data Integrity
Data sourced from NHTSA Office of Defects Investigation. Snapshot date: 2026-08-22.