2011 JEEP GRAND CHEROKEE — Owner-Reported Problems

NHTSA Office of Defects Investigation Snapshot 2026-08-22 1,637 complaints · 6 recalls
Most-reported system: ELECTRICAL SYSTEM (525 complaints · 32.1%)
Safety signals:
  • Crashes 53
  • Fires 61
  • Injuries 47
  • Deaths 2
Compare with 2010 →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Component Problem Distribution

Share of owner complaints filed for each vehicle system (unaffected by sales volume)

Component Problem Distribution ELECTRICAL SYSTEM appears in 525 of 1,637 owner complaints (32.1%) in this vehicle snapshot. ELECTRICAL SYSTEM: 525 complaints, 32.1% of reports ELECTRICAL SYSTEM 525 · 32.1% · 2 crash reports 36 fire reports SERVICE BRAKES: 237 complaints, 14.5% of reports SERVICE BRAKES 237 · 14.5% · 4 crash reports ENGINE: 203 complaints, 12.4% of reports ENGINE 203 · 12.4% · 3 crash reports 6 fire reports FUEL SYSTEM: 189 complaints, 11.6% of reports FUEL SYSTEM 189 · 11.6% · 5 crash reports POWER TRAIN: 68 complaints, 4.2% of reports POWER TRAIN 68 · 4.2% · 5 crash reports 1 fire reports STEERING: 67 complaints, 4.1% of reports STEERING 67 · 4.1% · 3 crash reports EXTERIOR LIGHTING: 36 complaints, 2.2% of reports EXTERIOR LIGHTING 36 · 2.2% · 4 fire reports AIR BAGS: 32 complaints, 2.0% of reports AIR BAGS 32 · 2.0% · 15 crash reports VEHICLE SPEED CONTROL: 31 complaints, 1.9% of reports VEHICLE SPEED CONTROL 31 · 1.9% · 6 crash reports UNKNOWN OR OTHER: 251 complaints, 15.3% of reports UNKNOWN OR OTHER 251 · 15.3% · 3 crash reports 11 fire reports 0% 25% 50% 75% 100%

UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.

View component data as a table
System / Component Complaints Share of Reports Safety Reports (Crashes / Fires)
ELECTRICAL SYSTEM 525 32.1% 2 crashes · 36 fires
SERVICE BRAKES 237 14.5% 4 crashes · 0 fires
ENGINE 203 12.4% 3 crashes · 6 fires
FUEL SYSTEM 189 11.6% 5 crashes · 0 fires
POWER TRAIN 68 4.2% 5 crashes · 1 fires
STEERING 67 4.1% 3 crashes · 0 fires
EXTERIOR LIGHTING 36 2.2% 0 crashes · 4 fires
AIR BAGS 32 2.0% 15 crashes · 0 fires
VEHICLE SPEED CONTROL 31 1.9% 6 crashes · 0 fires
UNKNOWN OR OTHER 251 15.3% 3 crashes · 11 fires
NHTSA Consumer Complaints, NHTSA Safety Recalls, and NHTSA Defect Investigations Snapshot 2026-08-22 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Problem & Recall Timeline

Observed complaint volume and manufacturer recall actions over time

Problem & Recall Timeline Owner reports in this snapshot begin in Jul 2010; the first recall shown was reported in Apr 2014. 2010-Q3: 1 owner reports 1 2010-Q4: 3 owner reports 3 2011-Q1: 5 owner reports 5 2011-Q2: 5 owner reports 5 2011-Q3: 5 owner reports 5 2011-Q4: 7 owner reports 7 2012-Q1: 8 owner reports 8 2012-Q2: 5 owner reports 5 2012-Q3: 4 owner reports 4 2012-Q4: 3 owner reports 3 2013-Q1: 3 owner reports 3 2013-Q2: 4 owner reports 4 2013-Q3: 51 owner reports 51 2013-Q4: 61 owner reports 61 2014-Q1: 51 owner reports 51 2014-Q2: 63 owner reports 63 2014-Q3: 196 owner reports 196 2014-Q4: 197 owner reports 197 2015-Q1: 52 owner reports 52 2015-Q2: 41 owner reports 41 2015-Q3: 50 owner reports 50 2015-Q4: 37 owner reports 37 2016-Q1: 26 owner reports 26 2016-Q2: 27 owner reports 27 2016-Q3: 41 owner reports 41 2016-Q4: 28 owner reports 28 2017-Q1: 25 owner reports 25 2017-Q2: 17 owner reports 17 2017-Q3: 26 owner reports 26 2017-Q4: 37 owner reports 37 2018-Q1: 42 owner reports 42 2018-Q2: 29 owner reports 29 2018-Q3: 29 owner reports 29 2018-Q4: 26 owner reports 26 2019-Q1: 27 owner reports 27 2019-Q2: 20 owner reports 20 2019-Q3: 37 owner reports 37 2019-Q4: 30 owner reports 30 2020-Q1: 32 owner reports 32 2020-Q2: 38 owner reports 38 2020-Q3: 40 owner reports 40 2020-Q4: 32 owner reports 32 2021-Q1: 17 owner reports 17 2021-Q2: 24 owner reports 24 2021-Q3: 19 owner reports 19 2021-Q4: 9 owner reports 9 2022-Q1: 10 owner reports 10 2022-Q2: 10 owner reports 10 2022-Q3: 9 owner reports 9 2022-Q4: 5 owner reports 5 2023-Q1: 3 owner reports 3 2023-Q2: 11 owner reports 11 2023-Q3: 11 owner reports 11 2023-Q4: 4 owner reports 4 2024-Q1: 6 owner reports 6 2024-Q2: 5 owner reports 5 2024-Q3: 8 owner reports 8 2024-Q4: 5 owner reports 5 2025-Q2: 3 owner reports 3 2025-Q3: 5 owner reports 5 2025-Q4: 4 owner reports 4 2026-Q1: 6 owner reports 6 2026-Q2: 2 owner reports 2 Owner reports Jul 2010 Apr 2026 Recall campaign 14V154000 ◆ Recall campaign 14V154000 Recall campaign 14V391000 ◆ Recall campaign 14V391000 Recall campaign 14V530000 ◆ Recall campaign 14V530000 Recall campaign 15V879000 ◆ Recall campaign 15V879000 Recall campaign 17V572000 ◆ Recall campaign 17V572000 Recall campaign 19V813000 ◆ Recall campaign 19V813000 Investigation PE13027 ● Investigation PE13027 Investigation EA14001 ● Investigation EA14001 Investigation DP14004 ● Investigation DP14004 Investigation RQ15003 ● Investigation RQ15003 Investigation PE19014 ● Investigation PE19014 Investigation EA21002 ● Investigation EA21002
  • Campaign 14V391000 was reported 1,378 days after the first earlier complaint mapped to its component.
  • Campaign 15V879000 was reported 1,922 days after the first earlier complaint mapped to its component.
View timeline records as a table
Date Record type Count Record identifier
2010-Q3 Owner reports 1
2010-Q4 Owner reports 3
2011-Q1 Owner reports 5
2011-Q2 Owner reports 5
2011-Q3 Owner reports 5
2011-Q4 Owner reports 7
2012-Q1 Owner reports 8
2012-Q2 Owner reports 5
2012-Q3 Owner reports 4
2012-Q4 Owner reports 3
2013-Q1 Owner reports 3
2013-Q2 Owner reports 4
2013-Q3 Owner reports 51
2013-Q4 Owner reports 61
2014-Q1 Owner reports 51
2014-Q2 Owner reports 63
2014-Q3 Owner reports 196
2014-Q4 Owner reports 197
2015-Q1 Owner reports 52
2015-Q2 Owner reports 41
2015-Q3 Owner reports 50
2015-Q4 Owner reports 37
2016-Q1 Owner reports 26
2016-Q2 Owner reports 27
2016-Q3 Owner reports 41
2016-Q4 Owner reports 28
2017-Q1 Owner reports 25
2017-Q2 Owner reports 17
2017-Q3 Owner reports 26
2017-Q4 Owner reports 37
2018-Q1 Owner reports 42
2018-Q2 Owner reports 29
2018-Q3 Owner reports 29
2018-Q4 Owner reports 26
2019-Q1 Owner reports 27
2019-Q2 Owner reports 20
2019-Q3 Owner reports 37
2019-Q4 Owner reports 30
2020-Q1 Owner reports 32
2020-Q2 Owner reports 38
2020-Q3 Owner reports 40
2020-Q4 Owner reports 32
2021-Q1 Owner reports 17
2021-Q2 Owner reports 24
2021-Q3 Owner reports 19
2021-Q4 Owner reports 9
2022-Q1 Owner reports 10
2022-Q2 Owner reports 10
2022-Q3 Owner reports 9
2022-Q4 Owner reports 5
2023-Q1 Owner reports 3
2023-Q2 Owner reports 11
2023-Q3 Owner reports 11
2023-Q4 Owner reports 4
2024-Q1 Owner reports 6
2024-Q2 Owner reports 5
2024-Q3 Owner reports 8
2024-Q4 Owner reports 5
2025-Q2 Owner reports 3
2025-Q3 Owner reports 5
2025-Q4 Owner reports 4
2026-Q1 Owner reports 6
2026-Q2 Owner reports 2
Recall campaign 1 14V154000
Recall campaign 1 14V391000
Recall campaign 1 14V530000
Recall campaign 1 15V879000
Recall campaign 1 17V572000
Recall campaign 1 19V813000
Defect investigation 1 PE13027
Defect investigation 1 EA14001
Defect investigation 1 DP14004
Defect investigation 1 RQ15003
Defect investigation 1 PE19014
Defect investigation 1 EA21002
NHTSA Safety Recalls Snapshot 2026-08-22 Open source record Read our complete data methodology →

Safety Recalls (6)

Official safety recall campaigns filed with NHTSA

  1. Manufacturer action

    Recall campaign 14V154000

    Report date
    Component:
    Not available in the source record
    Consequence:
    The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
    Remedy:
    Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
    View authoritative NHTSA record →

  2. Manufacturer action

    Recall campaign 14V391000

    Report date
    Component:
    ELECTRICAL SYSTEM
    Consequence:
    If the vanity lamp wiring shorts, there is an increased risk of fire.
    Remedy:
    Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
    View authoritative NHTSA record →

  3. Manufacturer action

    Recall campaign 14V530000

    Report date
    Component:
    Not available in the source record
    Consequence:
    A vehicle stall increases the risk of a crash.
    Remedy:
    Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
    View authoritative NHTSA record →

  4. Manufacturer action

    Recall campaign 15V879000

    Report date
    Component:
    ELECTRICAL SYSTEM
    Consequence:
    The vanity lamp wiring may short, increasing the risk of a vehicle fire.
    Remedy:
    Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
    View authoritative NHTSA record →

  5. Manufacturer action

    Recall campaign 17V572000

    Report date
    Component:
    Not available in the source record
    Consequence:
    If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
    Remedy:
    Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
    View authoritative NHTSA record →

  6. Manufacturer action

    Recall campaign 19V813000

    Report date
    Component:
    Not available in the source record
    Consequence:
    A vehicle stall increases the risk of a crash.
    Remedy:
    Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
    View authoritative NHTSA record →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Complaint Narrative Explorer

Verbatim owner-reported defect narratives from NHTSA public records

Data: NHTSA Office of Defects Investigation · snapshot 2026-08-21
Safety incident filters
Showing 0 of 1,637 complaints · page 1 of 66

No complaints match the current filters.
EPA Fuel Economy Database Snapshot 2026-08-21 Open source record Read our complete data methodology →

Estimated Ownership Cost

EPA fuel economy ratings and annual operating cost estimates

Data: US EPA Fuel Economy Guide · snapshot 2026-08-21
Supported range: 1,000–60,000 miles per year
Supported range: $1.50–$10.00 per gallon
55% city45% highway
Estimate unavailable

EPA fuel-economy data is unavailable for this vehicle.

No estimate is shown when required EPA values are unavailable.

 Open Ownership Cost Calculator →

Adjacent Model Years

Immediate preceding and succeeding model year records

NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Methodology & Data Integrity

Data sourced from NHTSA Office of Defects Investigation. Snapshot date: 2026-08-21.

Read our complete data methodology → Sources