2012 JEEP GRAND CHEROKEE — Owner-Reported Problems

NHTSA Office of Defects Investigation Snapshot 2026-08-22 1,634 complaints · 11 recalls
Most-reported system: ELECTRICAL SYSTEM (592 complaints · 36.2%)
Safety signals:
  • Crashes 45
  • Fires 104
  • Injuries 34
  • Deaths 0
Compare with 2011 →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Component Problem Distribution

Share of owner complaints filed for each vehicle system (unaffected by sales volume)

Component Problem Distribution ELECTRICAL SYSTEM appears in 592 of 1,634 owner complaints (36.2%) in this vehicle snapshot. ELECTRICAL SYSTEM: 592 complaints, 36.2% of reports ELECTRICAL SYSTEM 592 · 36.2% · 73 fire reports SERVICE BRAKES: 215 complaints, 13.2% of reports SERVICE BRAKES 215 · 13.2% · 14 crash reports FUEL SYSTEM: 189 complaints, 11.6% of reports FUEL SYSTEM 189 · 11.6% · 3 crash reports 1 fire reports ENGINE: 167 complaints, 10.2% of reports ENGINE 167 · 10.2% · 1 crash reports 14 fire reports STEERING: 84 complaints, 5.1% of reports STEERING 84 · 5.1% · 4 crash reports 1 fire reports POWER TRAIN: 73 complaints, 4.5% of reports POWER TRAIN 73 · 4.5% · 3 crash reports 2 fire reports EXTERIOR LIGHTING: 32 complaints, 2.0% of reports EXTERIOR LIGHTING 32 · 2.0% · 9 fire reports SUSPENSION: 29 complaints, 1.8% of reports SUSPENSION 29 · 1.8% · 1 crash reports AIR BAGS: 25 complaints, 1.5% of reports AIR BAGS 25 · 1.5% · 7 crash reports UNKNOWN OR OTHER: 217 complaints, 13.3% of reports UNKNOWN OR OTHER 217 · 13.3% · 8 crash reports 5 fire reports 0% 25% 50% 75% 100%

UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.

View component data as a table
System / Component Complaints Share of Reports Safety Reports (Crashes / Fires)
ELECTRICAL SYSTEM 592 36.2% 0 crashes · 73 fires
SERVICE BRAKES 215 13.2% 14 crashes · 0 fires
FUEL SYSTEM 189 11.6% 3 crashes · 1 fires
ENGINE 167 10.2% 1 crashes · 14 fires
STEERING 84 5.1% 4 crashes · 1 fires
POWER TRAIN 73 4.5% 3 crashes · 2 fires
EXTERIOR LIGHTING 32 2.0% 0 crashes · 9 fires
SUSPENSION 29 1.8% 1 crashes · 0 fires
AIR BAGS 25 1.5% 7 crashes · 0 fires
UNKNOWN OR OTHER 217 13.3% 8 crashes · 5 fires
NHTSA Consumer Complaints, NHTSA Safety Recalls, and NHTSA Defect Investigations Snapshot 2026-08-22 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Problem & Recall Timeline

Observed complaint volume and manufacturer recall actions over time

Problem & Recall Timeline Owner reports in this snapshot begin in Oct 2011; the first recall shown was reported in Sep 2011. 2011-Q4: 2 owner reports 2 2012-Q1: 4 owner reports 4 2012-Q2: 3 owner reports 3 2012-Q3: 9 owner reports 9 2012-Q4: 4 owner reports 4 2013-Q1: 5 owner reports 5 2013-Q2: 8 owner reports 8 2013-Q3: 9 owner reports 9 2013-Q4: 10 owner reports 10 2014-Q1: 20 owner reports 20 2014-Q2: 44 owner reports 44 2014-Q3: 80 owner reports 80 2014-Q4: 85 owner reports 85 2015-Q1: 81 owner reports 81 2015-Q2: 90 owner reports 90 2015-Q3: 124 owner reports 124 2015-Q4: 47 owner reports 47 2016-Q1: 49 owner reports 49 2016-Q2: 37 owner reports 37 2016-Q3: 54 owner reports 54 2016-Q4: 41 owner reports 41 2017-Q1: 39 owner reports 39 2017-Q2: 40 owner reports 40 2017-Q3: 64 owner reports 64 2017-Q4: 39 owner reports 39 2018-Q1: 37 owner reports 37 2018-Q2: 31 owner reports 31 2018-Q3: 27 owner reports 27 2018-Q4: 28 owner reports 28 2019-Q1: 26 owner reports 26 2019-Q2: 39 owner reports 39 2019-Q3: 31 owner reports 31 2019-Q4: 35 owner reports 35 2020-Q1: 52 owner reports 52 2020-Q2: 30 owner reports 30 2020-Q3: 56 owner reports 56 2020-Q4: 40 owner reports 40 2021-Q1: 27 owner reports 27 2021-Q2: 27 owner reports 27 2021-Q3: 21 owner reports 21 2021-Q4: 14 owner reports 14 2022-Q1: 12 owner reports 12 2022-Q2: 6 owner reports 6 2022-Q3: 5 owner reports 5 2022-Q4: 9 owner reports 9 2023-Q1: 12 owner reports 12 2023-Q2: 8 owner reports 8 2023-Q3: 9 owner reports 9 2023-Q4: 4 owner reports 4 2024-Q1: 1 owner reports 1 2024-Q2: 3 owner reports 3 2024-Q3: 11 owner reports 11 2024-Q4: 2 owner reports 2 2025-Q1: 4 owner reports 4 2025-Q2: 6 owner reports 6 2025-Q3: 10 owner reports 10 2025-Q4: 8 owner reports 8 2026-Q1: 7 owner reports 7 2026-Q2: 7 owner reports 7 2026-Q3: 1 owner reports 1 Owner reports Sep 2011 Jul 2026 Recall campaign 11V487000 ◆ Recall campaign 11V487000 Recall campaign 14V104000 ◆ Recall campaign 14V104000 Recall campaign 14V154000 ◆ Recall campaign 14V154000 Recall campaign 14V391000 ◆ Recall campaign 14V391000 Recall campaign 14V634000 ◆ Recall campaign 14V634000 Recall campaign 15V115000 ◆ Recall campaign 15V115000 Recall campaign 15V879000 ◆ Recall campaign 15V879000 Recall campaign 17V435000 ◆ Recall campaign 17V435000 Recall campaign 17V572000 ◆ Recall campaign 17V572000 Recall campaign 17E061000 ◆ Recall campaign 17E061000 Recall campaign 19V813000 ◆ Recall campaign 19V813000 Investigation PE12020 ● Investigation PE12020 Investigation PE13027 ● Investigation PE13027 Investigation EA14001 ● Investigation EA14001 Investigation DP14004 ● Investigation DP14004 Investigation RQ15003 ● Investigation RQ15003 Investigation PE19014 ● Investigation PE19014 Investigation EA21002 ● Investigation EA21002
  • Campaign 14V104000 was reported 788 days after the first earlier complaint mapped to its component.
  • Campaign 14V391000 was reported 385 days after the first earlier complaint mapped to its component.
  • Campaign 14V634000 was reported 483 days after the first earlier complaint mapped to its component.
  • Campaign 15V879000 was reported 929 days after the first earlier complaint mapped to its component.
  • Campaign 17V435000 was reported 1,489 days after the first earlier complaint mapped to its component.
  • Campaign 17E061000 was reported 2,025 days after the first earlier complaint mapped to its component.
View timeline records as a table
Date Record type Count Record identifier
2011-Q4 Owner reports 2
2012-Q1 Owner reports 4
2012-Q2 Owner reports 3
2012-Q3 Owner reports 9
2012-Q4 Owner reports 4
2013-Q1 Owner reports 5
2013-Q2 Owner reports 8
2013-Q3 Owner reports 9
2013-Q4 Owner reports 10
2014-Q1 Owner reports 20
2014-Q2 Owner reports 44
2014-Q3 Owner reports 80
2014-Q4 Owner reports 85
2015-Q1 Owner reports 81
2015-Q2 Owner reports 90
2015-Q3 Owner reports 124
2015-Q4 Owner reports 47
2016-Q1 Owner reports 49
2016-Q2 Owner reports 37
2016-Q3 Owner reports 54
2016-Q4 Owner reports 41
2017-Q1 Owner reports 39
2017-Q2 Owner reports 40
2017-Q3 Owner reports 64
2017-Q4 Owner reports 39
2018-Q1 Owner reports 37
2018-Q2 Owner reports 31
2018-Q3 Owner reports 27
2018-Q4 Owner reports 28
2019-Q1 Owner reports 26
2019-Q2 Owner reports 39
2019-Q3 Owner reports 31
2019-Q4 Owner reports 35
2020-Q1 Owner reports 52
2020-Q2 Owner reports 30
2020-Q3 Owner reports 56
2020-Q4 Owner reports 40
2021-Q1 Owner reports 27
2021-Q2 Owner reports 27
2021-Q3 Owner reports 21
2021-Q4 Owner reports 14
2022-Q1 Owner reports 12
2022-Q2 Owner reports 6
2022-Q3 Owner reports 5
2022-Q4 Owner reports 9
2023-Q1 Owner reports 12
2023-Q2 Owner reports 8
2023-Q3 Owner reports 9
2023-Q4 Owner reports 4
2024-Q1 Owner reports 1
2024-Q2 Owner reports 3
2024-Q3 Owner reports 11
2024-Q4 Owner reports 2
2025-Q1 Owner reports 4
2025-Q2 Owner reports 6
2025-Q3 Owner reports 10
2025-Q4 Owner reports 8
2026-Q1 Owner reports 7
2026-Q2 Owner reports 7
2026-Q3 Owner reports 1
Recall campaign 1 11V487000
Recall campaign 1 14V104000
Recall campaign 1 14V154000
Recall campaign 1 14V391000
Recall campaign 1 14V634000
Recall campaign 1 15V115000
Recall campaign 1 15V879000
Recall campaign 1 17V435000
Recall campaign 1 17V572000
Recall campaign 1 17E061000
Recall campaign 1 19V813000
Defect investigation 1 PE12020
Defect investigation 1 PE13027
Defect investigation 1 EA14001
Defect investigation 1 DP14004
Defect investigation 1 RQ15003
Defect investigation 1 PE19014
Defect investigation 1 EA21002
NHTSA Safety Recalls Snapshot 2026-08-22 Open source record Read our complete data methodology →

Safety Recalls (11)

Official safety recall campaigns filed with NHTSA

  1. Manufacturer action

    Recall campaign 11V487000

    Report date
    Component:
    Not available in the source record
    Consequence:
    CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
    Remedy:
    CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
    View authoritative NHTSA record →

  2. Manufacturer action

    Recall campaign 14V104000

    Report date
    Component:
    SERVICE BRAKES, HYDRAULIC
    Consequence:
    If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
    Remedy:
    Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
    View authoritative NHTSA record →

  3. Manufacturer action

    Recall campaign 14V154000

    Report date
    Component:
    Not available in the source record
    Consequence:
    The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
    Remedy:
    Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
    View authoritative NHTSA record →

  4. Manufacturer action

    Recall campaign 14V391000

    Report date
    Component:
    ELECTRICAL SYSTEM
    Consequence:
    If the vanity lamp wiring shorts, there is an increased risk of fire.
    Remedy:
    Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
    View authoritative NHTSA record →

  5. Manufacturer action

    Recall campaign 14V634000

    Report date
    Component:
    ELECTRICAL SYSTEM
    Consequence:
    If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
    Remedy:
    Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
    View authoritative NHTSA record →

  6. Manufacturer action

    Recall campaign 15V115000

    Report date
    Component:
    Not available in the source record
    Consequence:
    A vehicle stall increases the risk of a crash.
    Remedy:
    Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
    View authoritative NHTSA record →

  7. Manufacturer action

    Recall campaign 15V879000

    Report date
    Component:
    ELECTRICAL SYSTEM
    Consequence:
    The vanity lamp wiring may short, increasing the risk of a vehicle fire.
    Remedy:
    Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
    View authoritative NHTSA record →

  8. Manufacturer action

    Recall campaign 17E061000

    Report date
    Component:
    ENGINE AND ENGINE COOLING
    Consequence:
    A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
    Remedy:
    ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
    View authoritative NHTSA record →

  9. Manufacturer action

    Recall campaign 17V435000

    Report date
    Component:
    ELECTRICAL SYSTEM
    Consequence:
    If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
    Remedy:
    Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
    View authoritative NHTSA record →

  10. Manufacturer action

    Recall campaign 17V572000

    Report date
    Component:
    Not available in the source record
    Consequence:
    If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
    Remedy:
    Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
    View authoritative NHTSA record →

  11. Manufacturer action

    Recall campaign 19V813000

    Report date
    Component:
    Not available in the source record
    Consequence:
    A vehicle stall increases the risk of a crash.
    Remedy:
    Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
    View authoritative NHTSA record →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Complaint Narrative Explorer

Verbatim owner-reported defect narratives from NHTSA public records

Data: NHTSA Office of Defects Investigation · snapshot 2026-08-21
Safety incident filters
Showing 0 of 1,634 complaints · page 1 of 66

No complaints match the current filters.
EPA Fuel Economy Database Snapshot 2026-08-21 Open source record Read our complete data methodology →

Estimated Ownership Cost

EPA fuel economy ratings and annual operating cost estimates

Data: US EPA Fuel Economy Guide · snapshot 2026-08-21
Supported range: 1,000–60,000 miles per year
Supported range: $1.50–$10.00 per gallon
55% city45% highway
Estimate unavailable

EPA fuel-economy data is unavailable for this vehicle.

No estimate is shown when required EPA values are unavailable.

 Open Ownership Cost Calculator →

Adjacent Model Years

Immediate preceding and succeeding model year records

NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Methodology & Data Integrity

Data sourced from NHTSA Office of Defects Investigation. Snapshot date: 2026-08-21.

Read our complete data methodology → Sources