2021 JEEP GRAND CHEROKEE — Owner-Reported Problems

NHTSA Office of Defects Investigation Snapshot 2026-08-22 397 complaints · 12 recalls
Most-reported system: STEERING (55 complaints · 13.9%)
Safety signals:
  • Crashes 20
  • Fires 8
  • Injuries 13
  • Deaths 0
Compare with 2020 →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Component Problem Distribution

Share of owner complaints filed for each vehicle system (unaffected by sales volume)

Component Problem Distribution STEERING appears in 55 of 397 owner complaints (13.8%) in this vehicle snapshot. STEERING: 55 complaints, 13.8% of reports STEERING 55 · 13.8% · 3 crash reports ELECTRICAL SYSTEM: 43 complaints, 10.8% of reports ELECTRICAL SYSTEM 43 · 10.8% · 2 fire reports POWER TRAIN: 39 complaints, 9.8% of reports POWER TRAIN 39 · 9.8% EXTERIOR LIGHTING: 37 complaints, 9.3% of reports EXTERIOR LIGHTING 37 · 9.3% · 1 fire reports FUEL SYSTEM: 29 complaints, 7.3% of reports FUEL SYSTEM 29 · 7.3% · 1 crash reports LANE DEPARTURE: 25 complaints, 6.3% of reports LANE DEPARTURE 25 · 6.3% · 2 crash reports ENGINE: 24 complaints, 6.1% of reports ENGINE 24 · 6.1% · 1 fire reports FORWARD COLLISION AVOIDANCE: 21 complaints, 5.3% of reports FORWARD COLLISION AVOIDANCE 21 · 5.3% · 4 crash reports SUSPENSION: 17 complaints, 4.3% of reports SUSPENSION 17 · 4.3% · 1 crash reports UNKNOWN OR OTHER: 113 complaints, 28.5% of reports UNKNOWN OR OTHER 113 · 28.5% · 8 crash reports 4 fire reports 0% 25% 50% 75% 100%

UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.

View component data as a table
System / Component Complaints Share of Reports Safety Reports (Crashes / Fires)
STEERING 55 13.8% 3 crashes · 0 fires
ELECTRICAL SYSTEM 43 10.8% 0 crashes · 2 fires
POWER TRAIN 39 9.8% 0 crashes · 0 fires
EXTERIOR LIGHTING 37 9.3% 0 crashes · 1 fires
FUEL SYSTEM 29 7.3% 1 crashes · 0 fires
LANE DEPARTURE 25 6.3% 2 crashes · 0 fires
ENGINE 24 6.1% 0 crashes · 1 fires
FORWARD COLLISION AVOIDANCE 21 5.3% 4 crashes · 0 fires
SUSPENSION 17 4.3% 1 crashes · 0 fires
UNKNOWN OR OTHER 113 28.5% 8 crashes · 4 fires
NHTSA Consumer Complaints, NHTSA Safety Recalls, and NHTSA Defect Investigations Snapshot 2026-08-22 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Problem & Recall Timeline

Observed complaint volume and manufacturer recall actions over time

Problem & Recall Timeline Owner reports in this snapshot begin in Oct 2020; the first recall shown was reported in Sep 2021. 2020-Q4: 3 owner reports 3 2021-Q1: 3 owner reports 3 2021-Q2: 5 owner reports 5 2021-Q3: 8 owner reports 8 2021-Q4: 34 owner reports 34 2022-Q1: 45 owner reports 45 2022-Q2: 23 owner reports 23 2022-Q3: 15 owner reports 15 2022-Q4: 23 owner reports 23 2023-Q1: 26 owner reports 26 2023-Q2: 18 owner reports 18 2023-Q3: 18 owner reports 18 2023-Q4: 15 owner reports 15 2024-Q1: 24 owner reports 24 2024-Q2: 21 owner reports 21 2024-Q3: 17 owner reports 17 2024-Q4: 15 owner reports 15 2025-Q1: 12 owner reports 12 2025-Q2: 12 owner reports 12 2025-Q3: 18 owner reports 18 2025-Q4: 12 owner reports 12 2026-Q1: 19 owner reports 19 2026-Q2: 8 owner reports 8 2026-Q3: 3 owner reports 3 Owner reports Oct 2020 Jul 2026 Recall campaign 21V729000 ◆ Recall campaign 21V729000 Recall campaign 21V797000 ◆ Recall campaign 21V797000 Recall campaign 21V873000 ◆ Recall campaign 21V873000 Recall campaign 21V950000 ◆ Recall campaign 21V950000 Recall campaign 22V180000 ◆ Recall campaign 22V180000 Recall campaign 22V284000 ◆ Recall campaign 22V284000 Recall campaign 22V544000 ◆ Recall campaign 22V544000 Recall campaign 23V352000 ◆ Recall campaign 23V352000 Recall campaign 23V413000 ◆ Recall campaign 23V413000 Recall campaign 23V577000 ◆ Recall campaign 23V577000 Recall campaign 24V132000 ◆ Recall campaign 24V132000 Recall campaign 24V436000 ◆ Recall campaign 24V436000
  • Campaign 21V797000 was reported 13 days after the first earlier complaint mapped to its component.
  • Campaign 21V950000 was reported 69 days after the first earlier complaint mapped to its component.
  • Campaign 22V180000 was reported 406 days after the first earlier complaint mapped to its component.
  • Campaign 22V284000 was reported 511 days after the first earlier complaint mapped to its component.
  • Campaign 22V544000 was reported 300 days after the first earlier complaint mapped to its component.
  • Campaign 23V352000 was reported 779 days after the first earlier complaint mapped to its component.
  • Campaign 23V413000 was reported 889 days after the first earlier complaint mapped to its component.
  • Campaign 23V577000 was reported 664 days after the first earlier complaint mapped to its component.
  • Campaign 24V132000 was reported 1,059 days after the first earlier complaint mapped to its component.
  • Campaign 24V436000 was reported 968 days after the first earlier complaint mapped to its component.
View timeline records as a table
Date Record type Count Record identifier
2020-Q4 Owner reports 3
2021-Q1 Owner reports 3
2021-Q2 Owner reports 5
2021-Q3 Owner reports 8
2021-Q4 Owner reports 34
2022-Q1 Owner reports 45
2022-Q2 Owner reports 23
2022-Q3 Owner reports 15
2022-Q4 Owner reports 23
2023-Q1 Owner reports 26
2023-Q2 Owner reports 18
2023-Q3 Owner reports 18
2023-Q4 Owner reports 15
2024-Q1 Owner reports 24
2024-Q2 Owner reports 21
2024-Q3 Owner reports 17
2024-Q4 Owner reports 15
2025-Q1 Owner reports 12
2025-Q2 Owner reports 12
2025-Q3 Owner reports 18
2025-Q4 Owner reports 12
2026-Q1 Owner reports 19
2026-Q2 Owner reports 8
2026-Q3 Owner reports 3
Recall campaign 1 21V729000
Recall campaign 1 21V797000
Recall campaign 1 21V873000
Recall campaign 1 21V950000
Recall campaign 1 22V180000
Recall campaign 1 22V284000
Recall campaign 1 22V544000
Recall campaign 1 23V352000
Recall campaign 1 23V413000
Recall campaign 1 23V577000
Recall campaign 1 24V132000
Recall campaign 1 24V436000
NHTSA Safety Recalls Snapshot 2026-08-22 Open source record Read our complete data methodology →

Safety Recalls (12)

Official safety recall campaigns filed with NHTSA

  1. Manufacturer action

    Recall campaign 21V729000

    Report date
    Component:
    BACK OVER PREVENTION
    Consequence:
    A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
    Remedy:
    FCA US LLC will update the radio software, free of charge. Owner notification letters were mailed on December 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y67.
    View authoritative NHTSA record →

  2. Manufacturer action

    Recall campaign 21V797000

    Report date
    Component:
    EXTERIOR LIGHTING
    Consequence:
    Difficulty activating the headlight high beams may result in reduced visibility, increasing the risk of a crash.
    Remedy:
    Dealers will reprogram the vehicles, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y66.
    View authoritative NHTSA record →

  3. Manufacturer action

    Recall campaign 21V873000

    Report date
    Component:
    Not available in the source record
    Consequence:
    Disabled air bags can increase the risk of injury to occupants in a crash.
    Remedy:
    Dealers will reprogram the ORC, free of charge. Owner notification letters were mailed December 2, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y79.
    View authoritative NHTSA record →

  4. Manufacturer action

    Recall campaign 21V950000

    Report date
    Component:
    EXTERIOR LIGHTING
    Consequence:
    Inoperable headlights can reduce visibility for the driver and oncoming traffic, increasing the risk of a crash.
    Remedy:
    Dealers will reprogram the SLM software, free of charge. Owner notification letters were mailed December 23, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y72.
    View authoritative NHTSA record →

  5. Manufacturer action

    Recall campaign 22V180000

    Report date
    Component:
    CHILD SEAT
    Consequence:
    A missing weld may allow the child seat tether to separate from the seat frame during a crash, increasing the risk of injury.
    Remedy:
    Dealers will inspect and, if necessary, replace the second-row seat back frame, free of charge. Owner notification letters were mailed April 7, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Z24.
    View authoritative NHTSA record →

  6. Manufacturer action

    Recall campaign 22V284000

    Report date
    Component:
    ENGINE AND ENGINE COOLING
    Consequence:
    An unexpected loss of drive power increases the risk of a crash.
    Remedy:
    Dealers will replace the EGR valve assembly, free of charge. Owner notification letters were mailed June 23, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z31.
    View authoritative NHTSA record →

  7. Manufacturer action

    Recall campaign 22V544000

    Report date
    Component:
    EXTERIOR LIGHTING
    Consequence:
    A tail light side marker that does not illuminate can reduce vehicle visibility to other drivers, increasing the risk of a crash.
    Remedy:
    Dealers will inspect and replace both body-mounted tail light assemblies, as necessary, free of charge. Owner notification letters were mailed June 8, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z50.
    View authoritative NHTSA record →

  8. Manufacturer action

    Recall campaign 23V352000

    Report date
    Component:
    STEERING
    Consequence:
    A loss of steering control increases the risk of a crash.
    Remedy:
    Dealers will inspect and, if necessary, replace the intermediate shaft and assembly parts, free of charge. Owner notification letters were mailed June 6, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 58A.
    View authoritative NHTSA record →

  9. Manufacturer action

    Recall campaign 23V413000

    Report date
    Component:
    SUSPENSION
    Consequence:
    Rear coil springs that detach from the vehicle while driving increases the risk of a crash.
    Remedy:
    Dealers will inspect and if necessary, repair the rear coil spring assemblies, free of charge. Owner notification letters were mailed June 29, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 64A. This recall is replaced by NHTSA recall 26V051. All vehicles will need to have the new recall remedy performed.
    View authoritative NHTSA record →

  10. Manufacturer action

    Recall campaign 23V577000

    Report date
    Component:
    BACK OVER PREVENTION
    Consequence:
    A rearview image that does not display while in reverse decreases the driver's visibility of the rear view, increasing the risk of injury or crash.
    Remedy:
    Dealers will update the Central Vision Park Assist Module software, free of charge. Owner notification letters were mailed August 31, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 56A.
    View authoritative NHTSA record →

  11. Manufacturer action

    Recall campaign 24V132000

    Report date
    Component:
    STEERING
    Consequence:
    A loss of vehicle control increases the risk of a crash.
    Remedy:
    Dealers will replace the upper control arm pinch bolts, free of charge. Owner notification letters were mailed April 2, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA's number for this recall is 10B.
    View authoritative NHTSA record →

  12. Manufacturer action

    Recall campaign 24V436000

    Report date
    Component:
    BACK OVER PREVENTION
    Consequence:
    A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
    Remedy:
    Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.
    View authoritative NHTSA record →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Complaint Narrative Explorer

Verbatim owner-reported defect narratives from NHTSA public records

Data: NHTSA Office of Defects Investigation · snapshot 2026-08-21
Safety incident filters
Showing 0 of 397 complaints · page 1 of 16

No complaints match the current filters.
EPA Fuel Economy Database Snapshot 2026-08-21 Open source record Read our complete data methodology →

Estimated Ownership Cost

EPA fuel economy ratings and annual operating cost estimates

Data: US EPA Fuel Economy Guide · snapshot 2026-08-21
Supported range: 1,000–60,000 miles per year
Supported range: $1.50–$10.00 per gallon
55% city45% highway
Estimate unavailable

EPA fuel-economy data is unavailable for this vehicle.

No estimate is shown when required EPA values are unavailable.

 Open Ownership Cost Calculator →

Adjacent Model Years

Immediate preceding and succeeding model year records

NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Methodology & Data Integrity

Data sourced from NHTSA Office of Defects Investigation. Snapshot date: 2026-08-21.

Read our complete data methodology → Sources