2020 JEEP GRAND CHEROKEE — Owner-Reported Problems

NHTSA Office of Defects Investigation Snapshot 2026-08-22 227 complaints · 3 recalls
Most-reported system: ELECTRICAL SYSTEM (35 complaints · 15.4%)
Safety signals:
  • Crashes 24
  • Fires 5
  • Injuries 13
  • Deaths 0
Compare with 2019 →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Component Problem Distribution

Share of owner complaints filed for each vehicle system (unaffected by sales volume)

Component Problem Distribution ELECTRICAL SYSTEM appears in 35 of 227 owner complaints (15.4%) in this vehicle snapshot. ELECTRICAL SYSTEM: 35 complaints, 15.4% of reports ELECTRICAL SYSTEM 35 · 15.4% ENGINE: 33 complaints, 14.5% of reports ENGINE 33 · 14.5% · 2 fire reports POWER TRAIN: 27 complaints, 11.9% of reports POWER TRAIN 27 · 11.9% · 1 crash reports 1 fire reports FUEL SYSTEM: 14 complaints, 6.2% of reports FUEL SYSTEM 14 · 6.2% · 1 crash reports VEHICLE SPEED CONTROL: 11 complaints, 4.8% of reports VEHICLE SPEED CONTROL 11 · 4.8% · 5 crash reports AIR BAGS: 9 complaints, 4.0% of reports AIR BAGS 9 · 4.0% · 8 crash reports STEERING: 8 complaints, 3.5% of reports STEERING 8 · 3.5% BACK OVER PREVENTION: 6 complaints, 2.6% of reports BACK OVER PREVENTION 6 · 2.6% STRUCTURE: 6 complaints, 2.6% of reports STRUCTURE 6 · 2.6% UNKNOWN OR OTHER: 76 complaints, 33.5% of reports UNKNOWN OR OTHER 76 · 33.5% · 6 crash reports 2 fire reports 0% 25% 50% 75% 100%

UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.

View component data as a table
System / Component Complaints Share of Reports Safety Reports (Crashes / Fires)
ELECTRICAL SYSTEM 35 15.4% 0 crashes · 0 fires
ENGINE 33 14.5% 0 crashes · 2 fires
POWER TRAIN 27 11.9% 1 crashes · 1 fires
FUEL SYSTEM 14 6.2% 1 crashes · 0 fires
VEHICLE SPEED CONTROL 11 4.8% 5 crashes · 0 fires
AIR BAGS 9 4.0% 8 crashes · 0 fires
STEERING 8 3.5% 0 crashes · 0 fires
BACK OVER PREVENTION 6 2.6% 0 crashes · 0 fires
STRUCTURE 6 2.6% 0 crashes · 0 fires
UNKNOWN OR OTHER 76 33.5% 6 crashes · 2 fires
NHTSA Consumer Complaints, NHTSA Safety Recalls, and NHTSA Defect Investigations Snapshot 2026-08-22 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Problem & Recall Timeline

Observed complaint volume and manufacturer recall actions over time

Problem & Recall Timeline Owner reports in this snapshot begin in Oct 2019; the first recall shown was reported in Sep 2020. 2019-Q4: 1 owner reports 1 2020-Q1: 5 owner reports 5 2020-Q2: 6 owner reports 6 2020-Q3: 8 owner reports 8 2020-Q4: 7 owner reports 7 2021-Q1: 5 owner reports 5 2021-Q2: 4 owner reports 4 2021-Q3: 8 owner reports 8 2021-Q4: 4 owner reports 4 2022-Q1: 4 owner reports 4 2022-Q2: 1 owner reports 1 2022-Q3: 5 owner reports 5 2022-Q4: 6 owner reports 6 2023-Q1: 7 owner reports 7 2023-Q2: 8 owner reports 8 2023-Q3: 11 owner reports 11 2023-Q4: 5 owner reports 5 2024-Q1: 6 owner reports 6 2024-Q2: 3 owner reports 3 2024-Q3: 16 owner reports 16 2024-Q4: 8 owner reports 8 2025-Q1: 14 owner reports 14 2025-Q2: 26 owner reports 26 2025-Q3: 20 owner reports 20 2025-Q4: 5 owner reports 5 2026-Q1: 17 owner reports 17 2026-Q2: 11 owner reports 11 2026-Q3: 6 owner reports 6 Owner reports Oct 2019 Jul 2026 Recall campaign 20V191000 ◆ Recall campaign 20V191000 Recall campaign 22V406000 ◆ Recall campaign 22V406000 Recall campaign 23V411000 ◆ Recall campaign 23V411000 Investigation EA23001 ● Investigation EA23001
  • Campaign 22V406000 was reported 723 days after the first earlier complaint mapped to its component.
View timeline records as a table
Date Record type Count Record identifier
2019-Q4 Owner reports 1
2020-Q1 Owner reports 5
2020-Q2 Owner reports 6
2020-Q3 Owner reports 8
2020-Q4 Owner reports 7
2021-Q1 Owner reports 5
2021-Q2 Owner reports 4
2021-Q3 Owner reports 8
2021-Q4 Owner reports 4
2022-Q1 Owner reports 4
2022-Q2 Owner reports 1
2022-Q3 Owner reports 5
2022-Q4 Owner reports 6
2023-Q1 Owner reports 7
2023-Q2 Owner reports 8
2023-Q3 Owner reports 11
2023-Q4 Owner reports 5
2024-Q1 Owner reports 6
2024-Q2 Owner reports 3
2024-Q3 Owner reports 16
2024-Q4 Owner reports 8
2025-Q1 Owner reports 14
2025-Q2 Owner reports 26
2025-Q3 Owner reports 20
2025-Q4 Owner reports 5
2026-Q1 Owner reports 17
2026-Q2 Owner reports 11
2026-Q3 Owner reports 6
Recall campaign 1 20V191000
Recall campaign 1 22V406000
Recall campaign 1 23V411000
Defect investigation 1 EA23001
NHTSA Safety Recalls Snapshot 2026-08-22 Open source record Read our complete data methodology →

Safety Recalls (3)

Official safety recall campaigns filed with NHTSA

  1. Manufacturer action

    Recall campaign 20V191000

    Report date
    Component:
    BACK OVER PREVENTION
    Consequence:
    The lingering rearview image can distract the driver, increasing the risk of a crash.
    Remedy:
    Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
    View authoritative NHTSA record →

  2. Manufacturer action

    Recall campaign 22V406000

    Report date
    Component:
    FUEL SYSTEM, DIESEL
    Consequence:
    Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
    Remedy:
    Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
    View authoritative NHTSA record →

  3. Manufacturer action

    Recall campaign 23V411000

    Report date
    Component:
    Not available in the source record
    Consequence:
    An engine stall can increase the risk of a crash.
    Remedy:
    Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
    View authoritative NHTSA record →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Complaint Narrative Explorer

Verbatim owner-reported defect narratives from NHTSA public records

Data: NHTSA Office of Defects Investigation · snapshot 2026-08-21
Safety incident filters
Showing 0 of 227 complaints · page 1 of 10

No complaints match the current filters.
EPA Fuel Economy Database Snapshot 2026-08-21 Open source record Read our complete data methodology →

Estimated Ownership Cost

EPA fuel economy ratings and annual operating cost estimates

Data: US EPA Fuel Economy Guide · snapshot 2026-08-21
Supported range: 1,000–60,000 miles per year
Supported range: $1.50–$10.00 per gallon
55% city45% highway
Estimate unavailable

EPA fuel-economy data is unavailable for this vehicle.

No estimate is shown when required EPA values are unavailable.

 Open Ownership Cost Calculator →

Adjacent Model Years

Immediate preceding and succeeding model year records

NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Methodology & Data Integrity

Data sourced from NHTSA Office of Defects Investigation. Snapshot date: 2026-08-21.

Read our complete data methodology → Sources