2023 JEEP GRAND CHEROKEE — Owner-Reported Problems

NHTSA Office of Defects Investigation Snapshot 2026-08-22 473 complaints · 22 recalls
Most-reported system: ELECTRICAL SYSTEM (98 complaints · 20.7%)
Safety signals:
  • Crashes 15
  • Fires 5
  • Injuries 19
  • Deaths 1
Compare with 2022 →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Component Problem Distribution

Share of owner complaints filed for each vehicle system (unaffected by sales volume)

Component Problem Distribution ELECTRICAL SYSTEM appears in 98 of 473 owner complaints (20.7%) in this vehicle snapshot. ELECTRICAL SYSTEM: 98 complaints, 20.7% of reports ELECTRICAL SYSTEM 98 · 20.7% · 1 crash reports 1 fire reports ENGINE: 53 complaints, 11.2% of reports ENGINE 53 · 11.2% · 2 crash reports 2 fire reports SUSPENSION: 47 complaints, 9.9% of reports SUSPENSION 47 · 9.9% FUEL SYSTEM: 37 complaints, 7.8% of reports FUEL SYSTEM 37 · 7.8% FORWARD COLLISION AVOIDANCE: 36 complaints, 7.6% of reports FORWARD COLLISION AVOIDANCE 36 · 7.6% · 3 crash reports POWER TRAIN: 35 complaints, 7.4% of reports POWER TRAIN 35 · 7.4% STEERING: 31 complaints, 6.6% of reports STEERING 31 · 6.6% · 1 crash reports LANE DEPARTURE: 12 complaints, 2.5% of reports LANE DEPARTURE 12 · 2.5% SERVICE BRAKES: 11 complaints, 2.3% of reports SERVICE BRAKES 11 · 2.3% · 2 crash reports UNKNOWN OR OTHER: 138 complaints, 29.2% of reports UNKNOWN OR OTHER 138 · 29.2% · 7 crash reports 2 fire reports 0% 25% 50% 75% 100%

UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.

View component data as a table
System / Component Complaints Share of Reports Safety Reports (Crashes / Fires)
ELECTRICAL SYSTEM 98 20.7% 1 crashes · 1 fires
ENGINE 53 11.2% 2 crashes · 2 fires
SUSPENSION 47 9.9% 0 crashes · 0 fires
FUEL SYSTEM 37 7.8% 0 crashes · 0 fires
FORWARD COLLISION AVOIDANCE 36 7.6% 3 crashes · 0 fires
POWER TRAIN 35 7.4% 0 crashes · 0 fires
STEERING 31 6.6% 1 crashes · 0 fires
LANE DEPARTURE 12 2.5% 0 crashes · 0 fires
SERVICE BRAKES 11 2.3% 2 crashes · 0 fires
UNKNOWN OR OTHER 138 29.2% 7 crashes · 2 fires
NHTSA Consumer Complaints, NHTSA Safety Recalls, and NHTSA Defect Investigations Snapshot 2026-08-22 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Problem & Recall Timeline

Observed complaint volume and manufacturer recall actions over time

Problem & Recall Timeline Owner reports in this snapshot begin in Oct 2022; the first recall shown was reported in May 2023. 2022-Q4: 1 owner reports 1 2023-Q1: 12 owner reports 12 2023-Q2: 23 owner reports 23 2023-Q3: 43 owner reports 43 2023-Q4: 23 owner reports 23 2024-Q1: 26 owner reports 26 2024-Q2: 34 owner reports 34 2024-Q3: 32 owner reports 32 2024-Q4: 40 owner reports 40 2025-Q1: 18 owner reports 18 2025-Q2: 32 owner reports 32 2025-Q3: 61 owner reports 61 2025-Q4: 41 owner reports 41 2026-Q1: 56 owner reports 56 2026-Q2: 21 owner reports 21 2026-Q3: 10 owner reports 10 Owner reports Oct 2022 Jul 2026 Recall campaign 23V336000 ◆ Recall campaign 23V336000 Recall campaign 23V352000 ◆ Recall campaign 23V352000 Recall campaign 23V413000 ◆ Recall campaign 23V413000 Recall campaign 23V577000 ◆ Recall campaign 23V577000 Recall campaign 24V111000 ◆ Recall campaign 24V111000 Recall campaign 24V130000 ◆ Recall campaign 24V130000 Recall campaign 24V132000 ◆ Recall campaign 24V132000 Recall campaign 24V199000 ◆ Recall campaign 24V199000 Recall campaign 24V289000 ◆ Recall campaign 24V289000 Recall campaign 24V291000 ◆ Recall campaign 24V291000 Recall campaign 24V434000 ◆ Recall campaign 24V434000 Recall campaign 24V436000 ◆ Recall campaign 24V436000 Recall campaign 24V720000 ◆ Recall campaign 24V720000 Recall campaign 24V897000 ◆ Recall campaign 24V897000 Recall campaign 25V430000 ◆ Recall campaign 25V430000 Recall campaign 25V472000 ◆ Recall campaign 25V472000 Recall campaign 25V576000 ◆ Recall campaign 25V576000 Recall campaign 25V741000 ◆ Recall campaign 25V741000 Recall campaign 25V766000 ◆ Recall campaign 25V766000 Recall campaign 26V051000 ◆ Recall campaign 26V051000 Recall campaign 26V328000 ◆ Recall campaign 26V328000 Recall campaign 26V413000 ◆ Recall campaign 26V413000 Investigation RQ25005 ● Investigation RQ25005
  • Campaign 23V336000 was reported 108 days after the first earlier complaint mapped to its component.
  • Campaign 23V413000 was reported 112 days after the first earlier complaint mapped to its component.
  • Campaign 23V577000 was reported 59 days after the first earlier complaint mapped to its component.
  • Campaign 24V111000 was reported 15 days after the first earlier complaint mapped to its component.
  • Campaign 24V130000 was reported 485 days after the first earlier complaint mapped to its component.
  • Campaign 24V132000 was reported 251 days after the first earlier complaint mapped to its component.
  • Campaign 24V199000 was reported 389 days after the first earlier complaint mapped to its component.
  • Campaign 24V289000 was reported 314 days after the first earlier complaint mapped to its component.
  • Campaign 24V291000 was reported 314 days after the first earlier complaint mapped to its component.
  • Campaign 24V436000 was reported 363 days after the first earlier complaint mapped to its component.
  • Campaign 24V720000 was reported 703 days after the first earlier complaint mapped to its component.
  • Campaign 24V897000 was reported 647 days after the first earlier complaint mapped to its component.
  • Campaign 25V430000 was reported 512 days after the first earlier complaint mapped to its component.
  • Campaign 25V472000 was reported 906 days after the first earlier complaint mapped to its component.
  • Campaign 25V576000 was reported 1,045 days after the first earlier complaint mapped to its component.
  • Campaign 25V741000 was reported 1,101 days after the first earlier complaint mapped to its component.
  • Campaign 26V051000 was reported 1,078 days after the first earlier complaint mapped to its component.
  • Campaign 26V328000 was reported 1,187 days after the first earlier complaint mapped to its component.
  • Campaign 26V413000 was reported 1,215 days after the first earlier complaint mapped to its component.
View timeline records as a table
Date Record type Count Record identifier
2022-Q4 Owner reports 1
2023-Q1 Owner reports 12
2023-Q2 Owner reports 23
2023-Q3 Owner reports 43
2023-Q4 Owner reports 23
2024-Q1 Owner reports 26
2024-Q2 Owner reports 34
2024-Q3 Owner reports 32
2024-Q4 Owner reports 40
2025-Q1 Owner reports 18
2025-Q2 Owner reports 32
2025-Q3 Owner reports 61
2025-Q4 Owner reports 41
2026-Q1 Owner reports 56
2026-Q2 Owner reports 21
2026-Q3 Owner reports 10
Recall campaign 1 23V336000
Recall campaign 1 23V352000
Recall campaign 1 23V413000
Recall campaign 1 23V577000
Recall campaign 1 24V111000
Recall campaign 1 24V130000
Recall campaign 1 24V132000
Recall campaign 1 24V199000
Recall campaign 1 24V289000
Recall campaign 1 24V291000
Recall campaign 1 24V434000
Recall campaign 1 24V436000
Recall campaign 1 24V720000
Recall campaign 1 24V897000
Recall campaign 1 25V430000
Recall campaign 1 25V472000
Recall campaign 1 25V576000
Recall campaign 1 25V741000
Recall campaign 1 25V766000
Recall campaign 1 26V051000
Recall campaign 1 26V328000
Recall campaign 1 26V413000
Defect investigation 1 RQ25005
NHTSA Safety Recalls Snapshot 2026-08-22 Open source record Read our complete data methodology →

Safety Recalls (22)

Official safety recall campaigns filed with NHTSA

  1. Manufacturer action

    Recall campaign 23V336000

    Report date
    Component:
    EQUIPMENT
    Consequence:
    Without a label that shows the proper restraint usage guidelines, the occupants may have an increased risk of injury in the event of a crash.
    Remedy:
    FCA US, LLC will mail owners the warning label information, free of charge. Dealers will inspect unsold vehicles and install the required label, as necessary, free of charge. Owner notification letters were mailed May 25, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 52A.
    View authoritative NHTSA record →

  2. Manufacturer action

    Recall campaign 23V352000

    Report date
    Component:
    STEERING
    Consequence:
    A loss of steering control increases the risk of a crash.
    Remedy:
    Dealers will inspect and, if necessary, replace the intermediate shaft and assembly parts, free of charge. Owner notification letters were mailed June 6, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 58A.
    View authoritative NHTSA record →

  3. Manufacturer action

    Recall campaign 23V413000

    Report date
    Component:
    SUSPENSION
    Consequence:
    Rear coil springs that detach from the vehicle while driving increases the risk of a crash.
    Remedy:
    Dealers will inspect and if necessary, repair the rear coil spring assemblies, free of charge. Owner notification letters were mailed June 29, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 64A. This recall is replaced by NHTSA recall 26V051. All vehicles will need to have the new recall remedy performed.
    View authoritative NHTSA record →

  4. Manufacturer action

    Recall campaign 23V577000

    Report date
    Component:
    BACK OVER PREVENTION
    Consequence:
    A rearview image that does not display while in reverse decreases the driver's visibility of the rear view, increasing the risk of injury or crash.
    Remedy:
    Dealers will update the Central Vision Park Assist Module software, free of charge. Owner notification letters were mailed August 31, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 56A.
    View authoritative NHTSA record →

  5. Manufacturer action

    Recall campaign 24V111000

    Report date
    Component:
    VISIBILITY
    Consequence:
    An inoperative windshield defrosting and defogging system may decrease the driver's visibility, increasing the risk of a crash.
    Remedy:
    Dealers will update the HCP software, free of charge. Owner notification letters were mailed February 29, 2024. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 04B.
    View authoritative NHTSA record →

  6. Manufacturer action

    Recall campaign 24V130000

    Report date
    Component:
    ELECTRICAL SYSTEM
    Consequence:
    High beam headlights that do not activate as intended can reduce visibility, increasing the risk of a crash.
    Remedy:
    Dealers will reconfigure the vehicle high beam parameters, free of charge. Owner notification letters were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA's number for this recall is 12B.
    View authoritative NHTSA record →

  7. Manufacturer action

    Recall campaign 24V132000

    Report date
    Component:
    STEERING
    Consequence:
    A loss of vehicle control increases the risk of a crash.
    Remedy:
    Dealers will replace the upper control arm pinch bolts, free of charge. Owner notification letters were mailed April 2, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA's number for this recall is 10B.
    View authoritative NHTSA record →

  8. Manufacturer action

    Recall campaign 24V199000

    Report date
    Component:
    AIR BAGS
    Consequence:
    An air bag that does not deploy in a crash can increase the risk of injury.
    Remedy:
    Dealers will inspect and replace the steering column control module, as necessary free of charge. Some owner notification letters were mailed April 11, 2024 through June 20, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 14B, 33B, 34B, 35B, 36B.
    View authoritative NHTSA record →

  9. Manufacturer action

    Recall campaign 24V289000

    Report date
    Component:
    BACK OVER PREVENTION
    Consequence:
    A rearview camera image that does not display decreases the driver's visibility, increasing the risk of injury or crash.
    Remedy:
    Dealers will secure the coaxial cable connection, free of charge. All affected vehicles have been remedied. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 40B.
    View authoritative NHTSA record →

  10. Manufacturer action

    Recall campaign 24V291000

    Report date
    Component:
    BACK OVER PREVENTION
    Consequence:
    A rearview camera image that does not display decreases the driver's visibility, increasing the risk of injury or crash.
    Remedy:
    Dealers will secure the display screen module connections, free of charge. All vehicles have been remedied. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 44B.
    View authoritative NHTSA record →

  11. Manufacturer action

    Recall campaign 24V434000

    Report date
    Component:
    SEAT BELTS
    Consequence:
    An improperly secured seat belt buckle may not properly restrain occupants during a crash, increasing the risk of injury.
    Remedy:
    Dealers will inspect and tighten the second-row seat buckle bolt as necessary, free of charge. Owner notification letters were mailed July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 70B.
    View authoritative NHTSA record →

  12. Manufacturer action

    Recall campaign 24V436000

    Report date
    Component:
    BACK OVER PREVENTION
    Consequence:
    A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
    Remedy:
    Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.
    View authoritative NHTSA record →

  13. Manufacturer action

    Recall campaign 24V720000

    Report date
    Component:
    ELECTRICAL SYSTEM
    Consequence:
    A vehicle fire while parked or driving can increase the risk of injury.
    Remedy:
    This recall is replaced by NHTSA recall number 25V741. Vehicles already repaired under this recall will need to have the new remedy completed. Owners are advised to park outside and away from structures, and not to recharge their vehicles until they are repaired. Dealers will update the high voltage battery pack software and replace the battery pack assembly, if necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed October 11, 2024. Owner notification letters were mailed beginning December 2024. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 95B. Vehicles in this recall that were previously recalled for the same issue under NHTSA Recall 23V-787 will need to have the new remedy performed.
    View authoritative NHTSA record →

  14. Manufacturer action

    Recall campaign 24V897000

    Report date
    Component:
    AIR BAGS
    Consequence:
    An air bag that does not deploy during a crash increases the risk of injury.
    Remedy:
    Dealers secured the connector, free of charge. All affected vehicles have been remedied. Owner notification letters were mailed December 17, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is B3B.
    View authoritative NHTSA record →

  15. Manufacturer action

    Recall campaign 25V430000

    Report date
    Component:
    VISIBILITY
    Consequence:
    An inoperative windshield defrosting and defogging system may decrease the driver's visibility, increasing the risk of a crash.
    Remedy:
    Dealers will inspect and replace the blower motor, as necessary free of charge. Owner notification letters were mailed July 8, 2025. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 49C.
    View authoritative NHTSA record →

  16. Manufacturer action

    Recall campaign 25V472000

    Report date
    Component:
    SEATS
    Consequence:
    Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.
    Remedy:
    Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.
    View authoritative NHTSA record →

  17. Manufacturer action

    Recall campaign 25V576000

    Report date
    Component:
    ELECTRICAL SYSTEM
    Consequence:
    A loss of drive power increases the risk of a crash.
    Remedy:
    Dealers will update the hybrid control processer software, free of charge. Owner notification letters were mailed October 14, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 73C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 11, 2025.
    View authoritative NHTSA record →

  18. Manufacturer action

    Recall campaign 25V741000

    Report date
    Component:
    ELECTRICAL SYSTEM
    Consequence:
    A vehicle fire can increase the risk of injury.
    Remedy:
    Owners are advised to park outside and away from structures and not to charge their vehicles until the remedy is completed. Dealers will update the high voltage battery software, and replace the high voltage battery, as necessary, free of charge. Some owner notification letters were mailed beginning December 17, 2025. The remaining owner notification letters will be mailed at a later date. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 68C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning November 6, 2025. Vehicles that were previously recalled for the same issue under NHTSA Recalls 24V720 and 23V787 will need to have the new remedy performed.
    View authoritative NHTSA record →

  19. Manufacturer action

    Recall campaign 25V766000

    Report date
    Component:
    Not available in the source record
    Consequence:
    A loss of drive power increases the risk of a crash, and a vehicle fire can increase the risk of injury.
    Remedy:
    Dealers will install a software update and replace the block or engine as necessary, free of charge. Owner notification letters were mailed beginning May 7, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 78C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning November 13, 2025.
    View authoritative NHTSA record →

  20. Manufacturer action

    Recall campaign 26V051000

    Report date
    Component:
    SUSPENSION
    Consequence:
    Rear coil springs that detach from the vehicle while driving increase the risk of a crash.
    Remedy:
    Dealers will inspect and repair the rear coil spring assembly, as necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed February 12, 2026. Additional letters will be sent once the final remedy is available, anticipated in March 2026. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20D. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 30, 2026. This recall replaces NHTSA recall number 23V413. Vehicles already repaired under the previous recall will need to have the new remedy completed.
    View authoritative NHTSA record →

  21. Manufacturer action

    Recall campaign 26V328000

    Report date
    Component:
    AIR BAGS
    Consequence:
    Delayed air bag deployment during a crash increases the risk of injury.
    Remedy:
    Dealers will update the occupant restraint controller module software, free of charge. Some owner notification letters are expected to be mailed June 18, 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 01D. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov on May 28, 2026.
    View authoritative NHTSA record →

  22. Manufacturer action

    Recall campaign 26V413000

    Report date
    Component:
    POWER TRAIN
    Consequence:
    A missing gear selection indicator may lead to unintended vehicle movement or a vehicle rollaway, increasing the risk of a crash.
    Remedy:
    Dealers will update the shifter module software, free of charge. Owner notification letters are expected to be mailed August 21, 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 30D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning July 9, 2026.
    View authoritative NHTSA record →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Complaint Narrative Explorer

Verbatim owner-reported defect narratives from NHTSA public records

Data: NHTSA Office of Defects Investigation · snapshot 2026-08-21
Safety incident filters
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No complaints match the current filters.
EPA Fuel Economy Database Snapshot 2026-08-21 Open source record Read our complete data methodology →

Estimated Ownership Cost

EPA fuel economy ratings and annual operating cost estimates

Data: US EPA Fuel Economy Guide · snapshot 2026-08-21
Supported range: 1,000–60,000 miles per year
Supported range: $1.50–$10.00 per gallon
55% city45% highway
Estimate unavailable

EPA fuel-economy data is unavailable for this vehicle.

No estimate is shown when required EPA values are unavailable.

 Open Ownership Cost Calculator →

Adjacent Model Years

Immediate preceding and succeeding model year records

NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Methodology & Data Integrity

Data sourced from NHTSA Office of Defects Investigation. Snapshot date: 2026-08-21.

Read our complete data methodology → Sources