2024 JEEP GRAND CHEROKEE — Owner-Reported Problems
NHTSA Office of Defects Investigation Snapshot 2026-08-22 260 complaints · 17 recalls
Verdict & Safety Summary
Most-reported system: ENGINE (57 complaints · 21.9%)
Safety signals:
- Crashes 9
- Fires 2
- Injuries 3
- Deaths 1
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →
Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.
Component Problem Distribution
Share of owner complaints filed for each vehicle system (unaffected by sales volume)
UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.
View component data as a table
| System / Component | Complaints | Share of Reports | Safety Reports (Crashes / Fires) |
|---|---|---|---|
| ENGINE | 57 | 21.9% | 0 crashes · 0 fires |
| ELECTRICAL SYSTEM | 43 | 16.5% | 1 crashes · 1 fires |
| FUEL SYSTEM | 29 | 11.2% | 1 crashes · 0 fires |
| FORWARD COLLISION AVOIDANCE | 23 | 8.9% | 1 crashes · 0 fires |
| POWER TRAIN | 23 | 8.9% | 0 crashes · 0 fires |
| EXTERIOR LIGHTING | 13 | 5.0% | 0 crashes · 0 fires |
| SERVICE BRAKES | 8 | 3.1% | 2 crashes · 0 fires |
| LANE DEPARTURE | 7 | 2.7% | 0 crashes · 0 fires |
| VEHICLE SPEED CONTROL | 7 | 2.7% | 0 crashes · 0 fires |
| UNKNOWN OR OTHER | 66 | 25.4% | 3 crashes · 1 fires |
NHTSA Consumer Complaints, NHTSA Safety Recalls, and NHTSA Defect Investigations Snapshot 2026-08-22 Open source record Read our complete data methodology →
Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.
Problem & Recall Timeline
Observed complaint volume and manufacturer recall actions over time
- Campaign 24V289000 was reported 83 days after the first earlier complaint mapped to its component.
- Campaign 24V586000 was reported 188 days after the first earlier complaint mapped to its component.
- Campaign 24V720000 was reported 98 days after the first earlier complaint mapped to its component.
- Campaign 24V872000 was reported 151 days after the first earlier complaint mapped to its component.
- Campaign 24V926000 was reported 291 days after the first earlier complaint mapped to its component.
- Campaign 24V944000 was reported 321 days after the first earlier complaint mapped to its component.
- Campaign 25V472000 was reported 531 days after the first earlier complaint mapped to its component.
- Campaign 25V576000 was reported 440 days after the first earlier complaint mapped to its component.
- Campaign 25V741000 was reported 496 days after the first earlier complaint mapped to its component.
- Campaign 26V413000 was reported 853 days after the first earlier complaint mapped to its component.
View timeline records as a table
| Date | Record type | Count | Record identifier |
|---|---|---|---|
| 2024-Q1 | Owner reports | 16 | |
| 2024-Q2 | Owner reports | 6 | |
| 2024-Q3 | Owner reports | 11 | |
| 2024-Q4 | Owner reports | 19 | |
| 2025-Q1 | Owner reports | 12 | |
| 2025-Q2 | Owner reports | 14 | |
| 2025-Q3 | Owner reports | 18 | |
| 2025-Q4 | Owner reports | 55 | |
| 2026-Q1 | Owner reports | 65 | |
| 2026-Q2 | Owner reports | 35 | |
| 2026-Q3 | Owner reports | 9 | |
| Recall campaign | 1 | 24V111000 | |
| Recall campaign | 1 | 24V130000 | |
| Recall campaign | 1 | 24V131000 | |
| Recall campaign | 1 | 24V289000 | |
| Recall campaign | 1 | 24V346000 | |
| Recall campaign | 1 | 24V586000 | |
| Recall campaign | 1 | 24V720000 | |
| Recall campaign | 1 | 24V872000 | |
| Recall campaign | 1 | 24V897000 | |
| Recall campaign | 1 | 24V926000 | |
| Recall campaign | 1 | 24V944000 | |
| Recall campaign | 1 | 25V472000 | |
| Recall campaign | 1 | 25V576000 | |
| Recall campaign | 1 | 25V741000 | |
| Recall campaign | 1 | 25V766000 | |
| Recall campaign | 1 | 26V328000 | |
| Recall campaign | 1 | 26V413000 |
Safety Recalls (17)
Official safety recall campaigns filed with NHTSA
-
Manufacturer action
Recall campaign 24V111000
- Report date
- Component:
- VISIBILITY
- Consequence:
- An inoperative windshield defrosting and defogging system may decrease the driver's visibility, increasing the risk of a crash.
- Remedy:
- Dealers will update the HCP software, free of charge. Owner notification letters were mailed February 29, 2024. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 04B.
-
Manufacturer action
Recall campaign 24V130000
- Report date
- Component:
- ELECTRICAL SYSTEM
- Consequence:
- High beam headlights that do not activate as intended can reduce visibility, increasing the risk of a crash.
- Remedy:
- Dealers will reconfigure the vehicle high beam parameters, free of charge. Owner notification letters were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA's number for this recall is 12B.
-
Manufacturer action
Recall campaign 24V131000
- Report date
- Component:
- STEERING
- Consequence:
- A loss of vehicle control increases the risk of a crash.
- Remedy:
- Dealers will replace the steering knuckle, free of charge. Owner notification letters were mailed April 11, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA's number for this recall is 07B.
-
Manufacturer action
Recall campaign 24V289000
- Report date
- Component:
- BACK OVER PREVENTION
- Consequence:
- A rearview camera image that does not display decreases the driver's visibility, increasing the risk of injury or crash.
- Remedy:
- Dealers will secure the coaxial cable connection, free of charge. All affected vehicles have been remedied. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 40B.
-
Manufacturer action
Recall campaign 24V346000
- Report date
- Component:
- AIR BAGS
- Consequence:
- Front air bags that do not deploy as intended can increase the risk of injury in a crash.
- Remedy:
- Dealers will inspect the vehicles and install the foam as necessary, free of charge. Owner notification letters were mailed May 30, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 41B.
-
Manufacturer action
Recall campaign 24V586000
- Report date
- Component:
- CHILD SEAT
- Consequence:
- A child that is not properly restrained during a crash can have an increased risk of injury.
- Remedy:
- Dealers will reinforce the child seat tether welds on the seat back frame, free of charge. Owner notification letters were mailed October 3, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 85B.
-
Manufacturer action
Recall campaign 24V720000
- Report date
- Component:
- ELECTRICAL SYSTEM
- Consequence:
- A vehicle fire while parked or driving can increase the risk of injury.
- Remedy:
- This recall is replaced by NHTSA recall number 25V741. Vehicles already repaired under this recall will need to have the new remedy completed. Owners are advised to park outside and away from structures, and not to recharge their vehicles until they are repaired. Dealers will update the high voltage battery pack software and replace the battery pack assembly, if necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed October 11, 2024. Owner notification letters were mailed beginning December 2024. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 95B. Vehicles in this recall that were previously recalled for the same issue under NHTSA Recall 23V-787 will need to have the new remedy performed.
-
Manufacturer action
Recall campaign 24V872000
- Report date
- Component:
- ELECTRICAL SYSTEM
- Consequence:
- Driving without knowing the vehicle's actual speed increases the risk of a crash.
- Remedy:
- Dealers will inspect and update the instrument panel cluster software as necessary, free of charge. Owner notification letters were mailed December 3, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is B8B.
-
Manufacturer action
Recall campaign 24V897000
- Report date
- Component:
- AIR BAGS
- Consequence:
- An air bag that does not deploy during a crash increases the risk of injury.
- Remedy:
- Dealers secured the connector, free of charge. All affected vehicles have been remedied. Owner notification letters were mailed December 17, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is B3B.
-
Manufacturer action
Recall campaign 24V926000
- Report date
- Component:
- ENGINE AND ENGINE COOLING
- Consequence:
- An improper air bag deployment can increase the risk of injury. A fuel leak can increase the risk of a fire.
- Remedy:
- Dealers will inspect and secure the crossmember bolts as necessary, free of charge. Owner notification letters were mailed January 9, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is D1B.
-
Manufacturer action
Recall campaign 24V944000
- Report date
- Component:
- BACK OVER PREVENTION
- Consequence:
- A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
- Remedy:
- Dealers will update the rearview camera module software, free of charge. Owner notification letters were mailed January 21, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is D5B.
-
Manufacturer action
Recall campaign 25V472000
- Report date
- Component:
- SEATS
- Consequence:
- Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.
- Remedy:
- Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.
-
Manufacturer action
Recall campaign 25V576000
- Report date
- Component:
- ELECTRICAL SYSTEM
- Consequence:
- A loss of drive power increases the risk of a crash.
- Remedy:
- Dealers will update the hybrid control processer software, free of charge. Owner notification letters were mailed October 14, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 73C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 11, 2025.
-
Manufacturer action
Recall campaign 25V741000
- Report date
- Component:
- ELECTRICAL SYSTEM
- Consequence:
- A vehicle fire can increase the risk of injury.
- Remedy:
- Owners are advised to park outside and away from structures and not to charge their vehicles until the remedy is completed. Dealers will update the high voltage battery software, and replace the high voltage battery, as necessary, free of charge. Some owner notification letters were mailed beginning December 17, 2025. The remaining owner notification letters will be mailed at a later date. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 68C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning November 6, 2025. Vehicles that were previously recalled for the same issue under NHTSA Recalls 24V720 and 23V787 will need to have the new remedy performed.
-
Manufacturer action
Recall campaign 25V766000
- Report date
- Component:
- Not available in the source record
- Consequence:
- A loss of drive power increases the risk of a crash, and a vehicle fire can increase the risk of injury.
- Remedy:
- Dealers will install a software update and replace the block or engine as necessary, free of charge. Owner notification letters were mailed beginning May 7, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 78C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning November 13, 2025.
-
Manufacturer action
Recall campaign 26V328000
- Report date
- Component:
- AIR BAGS
- Consequence:
- Delayed air bag deployment during a crash increases the risk of injury.
- Remedy:
- Dealers will update the occupant restraint controller module software, free of charge. Some owner notification letters are expected to be mailed June 18, 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 01D. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov on May 28, 2026.
-
Manufacturer action
Recall campaign 26V413000
- Report date
- Component:
- POWER TRAIN
- Consequence:
- A missing gear selection indicator may lead to unintended vehicle movement or a vehicle rollaway, increasing the risk of a crash.
- Remedy:
- Dealers will update the shifter module software, free of charge. Owner notification letters are expected to be mailed August 21, 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 30D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning July 9, 2026.
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →
Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.
Complaint Narrative Explorer
Verbatim owner-reported defect narratives from NHTSA public records
Data: NHTSA Office of Defects Investigation · snapshot 2026-08-21
Showing 0 of 260 complaints · page 1 of 11
No complaints match the current filters.
EPA Fuel Economy Database Snapshot 2026-08-21 Open source record Read our complete data methodology →
Estimated Ownership Cost
EPA fuel economy ratings and annual operating cost estimates
Data: US EPA Fuel Economy Guide · snapshot 2026-08-21
Adjacent Model Years
Immediate preceding and succeeding model year records
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →
Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.
Methodology & Data Integrity
Data sourced from NHTSA Office of Defects Investigation. Snapshot date: 2026-08-21.