2013 MERCEDES BENZ E350 — Owner-Reported Problems

NHTSA Office of Defects Investigation Snapshot 2026-08-22 159 complaints · 6 recalls
Most-reported system: AIR BAGS (44 complaints · 27.7%)
Safety signals:
  • Crashes 15
  • Fires 4
  • Injuries 13
  • Deaths 0
Compare with 2012 →
NHTSA Consumer Complaints Snapshot 2026-08-22 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Component Problem Distribution

Share of owner complaints filed for each vehicle system (unaffected by sales volume)

Component Problem Distribution AIR BAGS appears in 44 of 159 owner complaints (27.7%) in this vehicle snapshot. AIR BAGS: 44 complaints, 27.7% of reports AIR BAGS 44 · 27.7% · 1 crash reports SERVICE BRAKES: 22 complaints, 13.8% of reports SERVICE BRAKES 22 · 13.8% ENGINE: 11 complaints, 6.9% of reports ENGINE 11 · 6.9% · 1 fire reports STRUCTURE: 11 complaints, 6.9% of reports STRUCTURE 11 · 6.9% · 1 crash reports FUEL SYSTEM: 9 complaints, 5.7% of reports FUEL SYSTEM 9 · 5.7% SUSPENSION: 8 complaints, 5.0% of reports SUSPENSION 8 · 5.0% VEHICLE SPEED CONTROL: 8 complaints, 5.0% of reports VEHICLE SPEED CONTROL 8 · 5.0% · 6 crash reports 1 fire reports WHEELS: 7 complaints, 4.4% of reports WHEELS 7 · 4.4% · 3 crash reports STEERING: 6 complaints, 3.8% of reports STEERING 6 · 3.8% UNKNOWN OR OTHER: 36 complaints, 22.6% of reports UNKNOWN OR OTHER 36 · 22.6% · 3 crash reports 2 fire reports 0% 25% 50% 75% 100%

UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.

View component data as a table
System / Component Complaints Share of Reports Safety Reports (Crashes / Fires)
AIR BAGS 44 27.7% 1 crashes · 0 fires
SERVICE BRAKES 22 13.8% 0 crashes · 0 fires
ENGINE 11 6.9% 0 crashes · 1 fires
STRUCTURE 11 6.9% 1 crashes · 0 fires
FUEL SYSTEM 9 5.7% 0 crashes · 0 fires
SUSPENSION 8 5.0% 0 crashes · 0 fires
VEHICLE SPEED CONTROL 8 5.0% 6 crashes · 1 fires
WHEELS 7 4.4% 3 crashes · 0 fires
STEERING 6 3.8% 0 crashes · 0 fires
UNKNOWN OR OTHER 36 22.6% 3 crashes · 2 fires
NHTSA Consumer Complaints, NHTSA Safety Recalls, and NHTSA Defect Investigations Snapshot 2026-08-22 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Problem & Recall Timeline

Observed complaint volume and manufacturer recall actions over time

Problem & Recall Timeline Owner reports in this snapshot begin in Jan 2013; the first recall shown was reported in Feb 2015. 2013-Q1: 1 owner reports 1 2013-Q2: 1 owner reports 1 2013-Q3: 1 owner reports 1 2014-Q1: 1 owner reports 1 2014-Q2: 4 owner reports 4 2015-Q1: 1 owner reports 1 2015-Q2: 2 owner reports 2 2015-Q3: 2 owner reports 2 2015-Q4: 1 owner reports 1 2016-Q1: 1 owner reports 1 2016-Q2: 1 owner reports 1 2016-Q3: 1 owner reports 1 2017-Q1: 3 owner reports 3 2017-Q2: 3 owner reports 3 2017-Q4: 1 owner reports 1 2018-Q1: 2 owner reports 2 2018-Q2: 4 owner reports 4 2018-Q3: 4 owner reports 4 2018-Q4: 3 owner reports 3 2019-Q1: 8 owner reports 8 2019-Q2: 10 owner reports 10 2019-Q3: 6 owner reports 6 2019-Q4: 4 owner reports 4 2020-Q1: 6 owner reports 6 2020-Q2: 2 owner reports 2 2020-Q3: 3 owner reports 3 2020-Q4: 6 owner reports 6 2021-Q1: 8 owner reports 8 2021-Q2: 4 owner reports 4 2021-Q3: 5 owner reports 5 2021-Q4: 3 owner reports 3 2022-Q1: 1 owner reports 1 2022-Q2: 3 owner reports 3 2022-Q3: 3 owner reports 3 2022-Q4: 7 owner reports 7 2023-Q1: 4 owner reports 4 2023-Q2: 1 owner reports 1 2023-Q3: 5 owner reports 5 2023-Q4: 2 owner reports 2 2024-Q1: 2 owner reports 2 2024-Q2: 4 owner reports 4 2024-Q3: 3 owner reports 3 2024-Q4: 7 owner reports 7 2025-Q1: 5 owner reports 5 2025-Q2: 1 owner reports 1 2025-Q3: 5 owner reports 5 2025-Q4: 1 owner reports 1 2026-Q1: 2 owner reports 2 2026-Q2: 1 owner reports 1 Owner reports Jan 2013 Apr 2026 Recall campaign 15V088000 ◆ Recall campaign 15V088000 Recall campaign 17V177000 ◆ Recall campaign 17V177000 Recall campaign 17V627000 ◆ Recall campaign 17V627000 Recall campaign 18V043000 ◆ Recall campaign 18V043000 Recall campaign 19V787000 ◆ Recall campaign 19V787000 Recall campaign 21V638000 ◆ Recall campaign 21V638000 Investigation DP20004 ● Investigation DP20004 Investigation EA21002 ● Investigation EA21002
  • Campaign 21V638000 was reported 1,263 days after the first earlier complaint mapped to its component.
View timeline records as a table
Date Record type Count Record identifier
2013-Q1 Owner reports 1
2013-Q2 Owner reports 1
2013-Q3 Owner reports 1
2014-Q1 Owner reports 1
2014-Q2 Owner reports 4
2015-Q1 Owner reports 1
2015-Q2 Owner reports 2
2015-Q3 Owner reports 2
2015-Q4 Owner reports 1
2016-Q1 Owner reports 1
2016-Q2 Owner reports 1
2016-Q3 Owner reports 1
2017-Q1 Owner reports 3
2017-Q2 Owner reports 3
2017-Q4 Owner reports 1
2018-Q1 Owner reports 2
2018-Q2 Owner reports 4
2018-Q3 Owner reports 4
2018-Q4 Owner reports 3
2019-Q1 Owner reports 8
2019-Q2 Owner reports 10
2019-Q3 Owner reports 6
2019-Q4 Owner reports 4
2020-Q1 Owner reports 6
2020-Q2 Owner reports 2
2020-Q3 Owner reports 3
2020-Q4 Owner reports 6
2021-Q1 Owner reports 8
2021-Q2 Owner reports 4
2021-Q3 Owner reports 5
2021-Q4 Owner reports 3
2022-Q1 Owner reports 1
2022-Q2 Owner reports 3
2022-Q3 Owner reports 3
2022-Q4 Owner reports 7
2023-Q1 Owner reports 4
2023-Q2 Owner reports 1
2023-Q3 Owner reports 5
2023-Q4 Owner reports 2
2024-Q1 Owner reports 2
2024-Q2 Owner reports 4
2024-Q3 Owner reports 3
2024-Q4 Owner reports 7
2025-Q1 Owner reports 5
2025-Q2 Owner reports 1
2025-Q3 Owner reports 5
2025-Q4 Owner reports 1
2026-Q1 Owner reports 2
2026-Q2 Owner reports 1
Recall campaign 1 15V088000
Recall campaign 1 17V177000
Recall campaign 1 17V627000
Recall campaign 1 18V043000
Recall campaign 1 19V787000
Recall campaign 1 21V638000
Defect investigation 1 DP20004
Defect investigation 1 EA21002
NHTSA Safety Recalls Snapshot 2026-08-22 Open source record Read our complete data methodology →

Safety Recalls (6)

Official safety recall campaigns filed with NHTSA

  1. Manufacturer action

    Recall campaign 15V088000

    Report date
    Component:
    STRUCTURE
    Consequence:
    If the rubber seal falls into the engine compartment, it may contact parts of the exhaust system, increasing the risk of a fire.
    Remedy:
    MBUSA will notify owners, and dealers will attach four additional retaining clips to the rubber seal, free of charge. The recall began March 6, 2015. Owners may contact MBUSA customer service at 1-201-573-5339. MBUSA's number for this recall is 2015020001.
    View authoritative NHTSA record →

  2. Manufacturer action

    Recall campaign 17V177000

    Report date
    Component:
    AIR BAGS
    Consequence:
    If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.
    Remedy:
    MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 21, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
    View authoritative NHTSA record →

  3. Manufacturer action

    Recall campaign 17V627000

    Report date
    Component:
    AIR BAGS
    Consequence:
    If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.
    Remedy:
    MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.
    View authoritative NHTSA record →

  4. Manufacturer action

    Recall campaign 18V043000

    Report date
    Component:
    AIR BAGS
    Consequence:
    An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
    Remedy:
    MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. Mercedes issued an interim notification to owners on February 23, 2018. A second notice will be mailed when remedy parts are available. Owners may contact MBUSA customer service at 1-877-496-3691.
    View authoritative NHTSA record →

  5. Manufacturer action

    Recall campaign 19V787000

    Report date
    Component:
    Not available in the source record
    Consequence:
    An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
    Remedy:
    MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
    View authoritative NHTSA record →

  6. Manufacturer action

    Recall campaign 21V638000

    Report date
    Component:
    AIR BAGS
    Consequence:
    An incorrect air bag may not function properly in a crash, increasing the risk of injury.
    Remedy:
    Dealers will replace the front passenger air bag on the affected vehicles, free of charge. Owner notification letters were mailed on September 10, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
    View authoritative NHTSA record →
NHTSA Consumer Complaints Snapshot 2026-08-22 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Complaint Narrative Explorer

Verbatim owner-reported defect narratives from NHTSA public records

Data: NHTSA Office of Defects Investigation · snapshot 2026-08-22
Safety incident filters
Showing 0 of 159 complaints · page 1 of 7

No complaints match the current filters.
EPA Fuel Economy Database Snapshot 2026-08-21 Open source record Read our complete data methodology →

Estimated Ownership Cost

EPA fuel economy ratings and annual operating cost estimates

Data: US EPA Fuel Economy Guide · snapshot 2026-08-21
Supported range: 1,000–60,000 miles per year
Supported range: $1.50–$10.00 per gallon
55% city45% highway
Estimate unavailable

EPA fuel-economy data is unavailable for this vehicle.

No estimate is shown when required EPA values are unavailable.

 Open Ownership Cost Calculator →

Adjacent Model Years

Immediate preceding and succeeding model year records

NHTSA Consumer Complaints Snapshot 2026-08-22 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Methodology & Data Integrity

Data sourced from NHTSA Office of Defects Investigation. Snapshot date: 2026-08-22.

Read our complete data methodology → Sources