2014 MERCEDES BENZ E350 — Owner-Reported Problems

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Component Problem Distribution

Share of owner complaints filed for each vehicle system (unaffected by sales volume)

UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Problem & Recall Timeline

Observed complaint volume and manufacturer recall actions over time

• Campaign 15V088000 was reported 410 days after the first earlier complaint mapped to its component.
• Campaign 15V792000 was reported 439 days after the first earlier complaint mapped to its component.
• Campaign 16V899000 was reported 413 days after the first earlier complaint mapped to its component.
• Campaign 17V177000 was reported 392 days after the first earlier complaint mapped to its component.
• Campaign 17V627000 was reported 598 days after the first earlier complaint mapped to its component.
• Campaign 19V010000 was reported 1,058 days after the first earlier complaint mapped to its component.
• Campaign 21V638000 was reported 2,005 days after the first earlier complaint mapped to its component.

Safety Recalls (8)

Official safety recall campaigns filed with NHTSA

1. Manufacturer action

   Recall campaign 15V088000

   Report date

   Feb 13, 2015

   Component:

   STRUCTURE

   Consequence:

   If the rubber seal falls into the engine compartment, it may contact parts of the exhaust system, increasing the risk of a fire.

   Remedy:

   MBUSA will notify owners, and dealers will attach four additional retaining clips to the rubber seal, free of charge. The recall began March 6, 2015. Owners may contact MBUSA customer service at 1-201-573-5339. MBUSA's number for this recall is 2015020001.

   View authoritative NHTSA record →

2. Manufacturer action

   Recall campaign 15V792000

   Report date

   Nov 24, 2015

   Component:

   FUEL SYSTEM, GASOLINE

   Consequence:

   If the fuel feed line has the incorrect flare fitting, the connection between the fuel hose and the fuel feed line might develop a leak or may completely disconnect. Leaking fuel in the presence of an ignition source increases the risk of a fire and if the fuel feed line disconnects, the vehicle would stall, increasing the risk of a crash.

   Remedy:

   MBUSA will notify owners, and dealers will install the correct fuel line, free of charge. This recall began on January 11, 2016. Owners may contact Mercedes-Benz customer service at 1-800-367-6372.

   View authoritative NHTSA record →

3. Manufacturer action

   Recall campaign 16V899000

   Report date

   Dec 14, 2016

   Component:

   STEERING

   Consequence:

   If the control unit pins lose connection, there would be a loss of electric power steering assist, increasing the risk of a crash. The increase in pin contact resistance can also increase the risk of a fire, even while the vehicle is parked and ignition is off.

   Remedy:

   MBUSA will notify owners, and dealers will replace the electric power steering control unit, free of charge. The recall began October 13, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

   View authoritative NHTSA record →

4. Manufacturer action

   Recall campaign 17V177000

   Report date

   Mar 14, 2017

   Component:

   AIR BAGS

   Consequence:

   If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.

   Remedy:

   MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 21, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

   View authoritative NHTSA record →

5. Manufacturer action

   Recall campaign 17V627000

   Report date

   Oct 6, 2017

   Component:

   AIR BAGS

   Consequence:

   If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.

   Remedy:

   MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.

   View authoritative NHTSA record →

6. Manufacturer action

   Recall campaign 19V010000

   Report date

   Jan 9, 2019

   Component:

   AIR BAGS

   Consequence:

   An inflator explosion may result in sharp metal fragments striking the passenger or other occupants resulting in serious injury or death.

   Remedy:

   MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. The recall began March 29, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.

   View authoritative NHTSA record →

7. Manufacturer action

   Recall campaign 19V787000

   Report date

   Nov 1, 2019

   Component:

   Not available in the source record

   Consequence:

   An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

   Remedy:

   MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

   View authoritative NHTSA record →

8. Manufacturer action

   Recall campaign 21V638000

   Report date

   Aug 13, 2021

   Component:

   AIR BAGS

   Consequence:

   An incorrect air bag may not function properly in a crash, increasing the risk of injury.

   Remedy:

   Dealers will replace the front passenger air bag on the affected vehicles, free of charge. Owner notification letters were mailed on September 10, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

   View authoritative NHTSA record →