2011 MERCURY MILAN — Owner-Reported Problems

NHTSA Office of Defects Investigation Snapshot 2026-08-22 190 complaints · 9 recalls
Most-reported system: STEERING (72 complaints · 37.9%)
Safety signals:
  • Crashes 1
  • Fires 2
  • Injuries 0
  • Deaths 0
Compare with 2010 →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Component Problem Distribution

Share of owner complaints filed for each vehicle system (unaffected by sales volume)

Component Problem Distribution STEERING appears in 72 of 190 owner complaints (37.9%) in this vehicle snapshot. STEERING: 72 complaints, 37.9% of reports STEERING 72 · 37.9% EXTERIOR LIGHTING: 29 complaints, 15.3% of reports EXTERIOR LIGHTING 29 · 15.3% POWER TRAIN: 24 complaints, 12.6% of reports POWER TRAIN 24 · 12.6% VEHICLE SPEED CONTROL: 16 complaints, 8.4% of reports VEHICLE SPEED CONTROL 16 · 8.4% AIR BAGS: 13 complaints, 6.8% of reports AIR BAGS 13 · 6.8% · 1 crash reports 1 fire reports FUEL SYSTEM: 9 complaints, 4.7% of reports FUEL SYSTEM 9 · 4.7% ENGINE: 8 complaints, 4.2% of reports ENGINE 8 · 4.2% SERVICE BRAKES: 6 complaints, 3.2% of reports SERVICE BRAKES 6 · 3.2% ELECTRICAL SYSTEM: 4 complaints, 2.1% of reports ELECTRICAL SYSTEM 4 · 2.1% UNKNOWN OR OTHER: 16 complaints, 8.4% of reports UNKNOWN OR OTHER 16 · 8.4% · 1 fire reports 0% 25% 50% 75% 100%

UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.

View component data as a table
System / Component Complaints Share of Reports Safety Reports (Crashes / Fires)
STEERING 72 37.9% 0 crashes · 0 fires
EXTERIOR LIGHTING 29 15.3% 0 crashes · 0 fires
POWER TRAIN 24 12.6% 0 crashes · 0 fires
VEHICLE SPEED CONTROL 16 8.4% 0 crashes · 0 fires
AIR BAGS 13 6.8% 1 crashes · 1 fires
FUEL SYSTEM 9 4.7% 0 crashes · 0 fires
ENGINE 8 4.2% 0 crashes · 0 fires
SERVICE BRAKES 6 3.2% 0 crashes · 0 fires
ELECTRICAL SYSTEM 4 2.1% 0 crashes · 0 fires
UNKNOWN OR OTHER 16 8.4% 0 crashes · 1 fires
NHTSA Consumer Complaints, NHTSA Safety Recalls, and NHTSA Defect Investigations Snapshot 2026-08-22 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Problem & Recall Timeline

Observed complaint volume and manufacturer recall actions over time

Problem & Recall Timeline Owner reports in this snapshot begin in Apr 2012; the first recall shown was reported in Dec 2011. 2012-Q2: 1 owner reports 1 2012-Q3: 1 owner reports 1 2012-Q4: 1 owner reports 1 2013-Q1: 5 owner reports 5 2013-Q2: 11 owner reports 11 2013-Q3: 23 owner reports 23 2013-Q4: 8 owner reports 8 2014-Q1: 2 owner reports 2 2014-Q2: 11 owner reports 11 2014-Q3: 7 owner reports 7 2014-Q4: 11 owner reports 11 2015-Q1: 4 owner reports 4 2015-Q2: 3 owner reports 3 2015-Q3: 5 owner reports 5 2015-Q4: 1 owner reports 1 2016-Q1: 5 owner reports 5 2016-Q4: 3 owner reports 3 2017-Q1: 3 owner reports 3 2017-Q2: 3 owner reports 3 2017-Q3: 4 owner reports 4 2017-Q4: 6 owner reports 6 2018-Q1: 5 owner reports 5 2018-Q2: 5 owner reports 5 2018-Q3: 3 owner reports 3 2018-Q4: 4 owner reports 4 2019-Q1: 9 owner reports 9 2019-Q2: 1 owner reports 1 2019-Q3: 5 owner reports 5 2019-Q4: 4 owner reports 4 2020-Q1: 1 owner reports 1 2020-Q2: 1 owner reports 1 2021-Q1: 2 owner reports 2 2021-Q2: 1 owner reports 1 2021-Q3: 2 owner reports 2 2022-Q1: 1 owner reports 1 2022-Q2: 1 owner reports 1 2022-Q4: 2 owner reports 2 2023-Q1: 4 owner reports 4 2023-Q2: 1 owner reports 1 2023-Q3: 1 owner reports 1 2023-Q4: 3 owner reports 3 2024-Q1: 3 owner reports 3 2024-Q3: 1 owner reports 1 2024-Q4: 1 owner reports 1 2025-Q1: 3 owner reports 3 2025-Q2: 1 owner reports 1 2025-Q3: 1 owner reports 1 2025-Q4: 1 owner reports 1 2026-Q1: 1 owner reports 1 2026-Q2: 1 owner reports 1 2026-Q3: 3 owner reports 3 Owner reports Dec 2011 Jul 2026 Recall campaign 11V574000 ◆ Recall campaign 11V574000 Recall campaign 14E028000 ◆ Recall campaign 14E028000 Recall campaign 15V340000 ◆ Recall campaign 15V340000 Recall campaign 15V793000 ◆ Recall campaign 15V793000 Recall campaign 16V384000 ◆ Recall campaign 16V384000 Recall campaign 19V001000 ◆ Recall campaign 19V001000 Recall campaign 21E013000 ◆ Recall campaign 21E013000 Recall campaign 21V081000 ◆ Recall campaign 21V081000 Recall campaign 21V158000 ◆ Recall campaign 21V158000 Investigation EA12009 ● Investigation EA12009 Investigation PE13003 ● Investigation PE13003 Investigation PE14030 ● Investigation PE14030
  • Campaign 15V340000 was reported 602 days after the first earlier complaint mapped to its component.
  • Campaign 15V793000 was reported 1,227 days after the first earlier complaint mapped to its component.
  • Campaign 19V001000 was reported 768 days after the first earlier complaint mapped to its component.
  • Campaign 21E013000 was reported 1,539 days after the first earlier complaint mapped to its component.
  • Campaign 21V081000 was reported 1,539 days after the first earlier complaint mapped to its component.
  • Campaign 21V158000 was reported 1,561 days after the first earlier complaint mapped to its component.
View timeline records as a table
Date Record type Count Record identifier
2012-Q2 Owner reports 1
2012-Q3 Owner reports 1
2012-Q4 Owner reports 1
2013-Q1 Owner reports 5
2013-Q2 Owner reports 11
2013-Q3 Owner reports 23
2013-Q4 Owner reports 8
2014-Q1 Owner reports 2
2014-Q2 Owner reports 11
2014-Q3 Owner reports 7
2014-Q4 Owner reports 11
2015-Q1 Owner reports 4
2015-Q2 Owner reports 3
2015-Q3 Owner reports 5
2015-Q4 Owner reports 1
2016-Q1 Owner reports 5
2016-Q4 Owner reports 3
2017-Q1 Owner reports 3
2017-Q2 Owner reports 3
2017-Q3 Owner reports 4
2017-Q4 Owner reports 6
2018-Q1 Owner reports 5
2018-Q2 Owner reports 5
2018-Q3 Owner reports 3
2018-Q4 Owner reports 4
2019-Q1 Owner reports 9
2019-Q2 Owner reports 1
2019-Q3 Owner reports 5
2019-Q4 Owner reports 4
2020-Q1 Owner reports 1
2020-Q2 Owner reports 1
2021-Q1 Owner reports 2
2021-Q2 Owner reports 1
2021-Q3 Owner reports 2
2022-Q1 Owner reports 1
2022-Q2 Owner reports 1
2022-Q4 Owner reports 2
2023-Q1 Owner reports 4
2023-Q2 Owner reports 1
2023-Q3 Owner reports 1
2023-Q4 Owner reports 3
2024-Q1 Owner reports 3
2024-Q3 Owner reports 1
2024-Q4 Owner reports 1
2025-Q1 Owner reports 3
2025-Q2 Owner reports 1
2025-Q3 Owner reports 1
2025-Q4 Owner reports 1
2026-Q1 Owner reports 1
2026-Q2 Owner reports 1
2026-Q3 Owner reports 3
Recall campaign 1 11V574000
Recall campaign 1 14E028000
Recall campaign 1 15V340000
Recall campaign 1 15V793000
Recall campaign 1 16V384000
Recall campaign 1 19V001000
Recall campaign 1 21E013000
Recall campaign 1 21V081000
Recall campaign 1 21V158000
Defect investigation 1 EA12009
Defect investigation 1 PE13003
Defect investigation 1 PE14030
NHTSA Safety Recalls Snapshot 2026-08-22 Open source record Read our complete data methodology →

Safety Recalls (9)

Official safety recall campaigns filed with NHTSA

  1. Manufacturer action

    Recall campaign 11V574000

    Report date
    Component:
    WHEELS
    Consequence:
    WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
    Remedy:
    FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
    View authoritative NHTSA record →

  2. Manufacturer action

    Recall campaign 14E028000

    Report date
    Component:
    Not available in the source record
    Consequence:
    The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
    Remedy:
    Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
    View authoritative NHTSA record →

  3. Manufacturer action

    Recall campaign 15V340000

    Report date
    Component:
    STEERING
    Consequence:
    If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
    Remedy:
    Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
    View authoritative NHTSA record →

  4. Manufacturer action

    Recall campaign 15V793000

    Report date
    Component:
    FUEL SYSTEM, GASOLINE
    Consequence:
    The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
    Remedy:
    Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
    View authoritative NHTSA record →

  5. Manufacturer action

    Recall campaign 16V384000

    Report date
    Component:
    AIR BAGS
    Consequence:
    An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
    Remedy:
    Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
    View authoritative NHTSA record →

  6. Manufacturer action

    Recall campaign 19V001000

    Report date
    Component:
    AIR BAGS
    Consequence:
    An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
    Remedy:
    Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
    View authoritative NHTSA record →

  7. Manufacturer action

    Recall campaign 21E013000

    Report date
    Component:
    AIR BAGS
    Consequence:
    In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
    Remedy:
    Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
    View authoritative NHTSA record →

  8. Manufacturer action

    Recall campaign 21V081000

    Report date
    Component:
    AIR BAGS
    Consequence:
    In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
    Remedy:
    Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
    View authoritative NHTSA record →

  9. Manufacturer action

    Recall campaign 21V158000

    Report date
    Component:
    AIR BAGS
    Consequence:
    An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
    Remedy:
    Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
    View authoritative NHTSA record →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Complaint Narrative Explorer

Verbatim owner-reported defect narratives from NHTSA public records

Data: NHTSA Office of Defects Investigation · snapshot 2026-08-21
Safety incident filters
Showing 0 of 190 complaints · page 1 of 8

No complaints match the current filters.
EPA Fuel Economy Database Snapshot 2026-08-21 Open source record Read our complete data methodology →

Estimated Ownership Cost

EPA fuel economy ratings and annual operating cost estimates

Data: US EPA Fuel Economy Guide · snapshot 2026-08-21
Supported range: 1,000–60,000 miles per year
Supported range: $1.50–$10.00 per gallon
55% city45% highway
Estimate unavailable

EPA fuel-economy data is unavailable for this vehicle.

No estimate is shown when required EPA values are unavailable.

 Open Ownership Cost Calculator →

Adjacent Model Years

Immediate preceding and succeeding model year records

NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Methodology & Data Integrity

Data sourced from NHTSA Office of Defects Investigation. Snapshot date: 2026-08-21.

Read our complete data methodology → Sources