2020 TOYOTA AVALON — Owner-Reported Problems
Verdict & Safety Summary
- Crashes 1
- Fires 0
- Injuries 0
- Deaths 1
Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.
Component Problem Distribution
Share of owner complaints filed for each vehicle system (unaffected by sales volume)
UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.
View component data as a table
| System / Component | Complaints | Share of Reports | Safety Reports (Crashes / Fires) |
|---|---|---|---|
| FUEL SYSTEM | 5 | 50.0% | 0 crashes · 0 fires |
| FORWARD COLLISION AVOIDANCE | 2 | 20.0% | 1 crashes · 0 fires |
| AIR BAGS | 1 | 10.0% | 0 crashes · 0 fires |
| STEERING | 1 | 10.0% | 0 crashes · 0 fires |
| VISIBILITY | 1 | 10.0% | 0 crashes · 0 fires |
| UNKNOWN OR OTHER | 3 | 30.0% | 1 crashes · 0 fires |
Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.
Problem & Recall Timeline
Observed complaint volume and manufacturer recall actions over time
View timeline records as a table
| Date | Record type | Count | Record identifier |
|---|---|---|---|
| 2021-Q1 | Owner reports | 1 | |
| 2021-Q2 | Owner reports | 2 | |
| 2021-Q3 | Owner reports | 1 | |
| 2021-Q4 | Owner reports | 1 | |
| 2022-Q3 | Owner reports | 1 | |
| 2023-Q4 | Owner reports | 1 | |
| 2024-Q3 | Owner reports | 1 | |
| 2024-Q4 | Owner reports | 1 | |
| 2025-Q4 | Owner reports | 1 | |
| Recall campaign | 1 | 20V064000 | |
| Recall campaign | 1 | 20V682000 | |
| Recall campaign | 1 | 20V734000 | |
| Recall campaign | 1 | 23V865000 | |
| Defect investigation | 1 | DP22005 |
Safety Recalls (4)
Official safety recall campaigns filed with NHTSA
-
Manufacturer action
Recall campaign 20V064000
- Report date
- Component:
- Not available in the source record
- Consequence:
- A coolant leak can cause the engine to overheat and cause a vehicle stall in conventional gasoline vehicles, increasing the risk of a crash. Additionally, for all involved vehicles, the engine may get damaged mechanically, possibly resulting in an engine oil leak, increasing the risk of a fire.
- Remedy:
- Toyota will notify owners, and dealers will inspect and replace the engine including the engine block, as necessary, free of charge. The recall began April 3, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus at 1-800-255-3987. Toyota's number for this recall is 20TA04. Lexus' number for this recall is 20LA02.
-
Manufacturer action
Recall campaign 20V682000
- Report date
- Component:
- FUEL SYSTEM, GASOLINE
- Consequence:
- If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
- Remedy:
- Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.
-
Manufacturer action
Recall campaign 20V734000
- Report date
- Component:
- AIR BAGS
- Consequence:
- In the event of a crash, an air bag that does not perform as designed can increase the risk of injury.
- Remedy:
- Toyota will notify owners, and dealers will replace the steering column, free of charge. The recall began December 18, 2020. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 20TB17/20TA17.
-
Manufacturer action
Recall campaign 23V865000
- Report date
- Component:
- AIR BAGS
- Consequence:
- An air bag that does not deploy during a crash increases the risk of injury.
- Remedy:
- Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.
Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.
Complaint Narrative Explorer
Verbatim owner-reported defect narratives from NHTSA public records
No complaints match the current filters.
Estimated Ownership Cost
EPA fuel economy ratings and annual operating cost estimates
Adjacent Model Years
Immediate preceding and succeeding model year records
Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.
Methodology & Data Integrity
Data sourced from NHTSA Office of Defects Investigation. Snapshot date: 2026-08-21.