2023 TOYOTA HIGHLANDER — Owner-Reported Problems

NHTSA Office of Defects Investigation Snapshot 2026-08-22 177 complaints · 9 recalls
Most-reported system: STRUCTURE (31 complaints · 17.5%)
Safety signals:
  • Crashes 12
  • Fires 0
  • Injuries 12
  • Deaths 0
Compare with 2022 →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Component Problem Distribution

Share of owner complaints filed for each vehicle system (unaffected by sales volume)

Component Problem Distribution STRUCTURE appears in 31 of 177 owner complaints (17.5%) in this vehicle snapshot. STRUCTURE: 31 complaints, 17.5% of reports STRUCTURE 31 · 17.5% · 1 crash reports SERVICE BRAKES: 13 complaints, 7.3% of reports SERVICE BRAKES 13 · 7.3% ENGINE: 12 complaints, 6.8% of reports ENGINE 12 · 6.8% · 1 crash reports POWER TRAIN: 10 complaints, 5.7% of reports POWER TRAIN 10 · 5.7% ELECTRICAL SYSTEM: 9 complaints, 5.1% of reports ELECTRICAL SYSTEM 9 · 5.1% VEHICLE SPEED CONTROL: 9 complaints, 5.1% of reports VEHICLE SPEED CONTROL 9 · 5.1% · 1 crash reports FUEL SYSTEM: 8 complaints, 4.5% of reports FUEL SYSTEM 8 · 4.5% AIR BAGS: 6 complaints, 3.4% of reports AIR BAGS 6 · 3.4% · 4 crash reports VISIBILITY: 5 complaints, 2.8% of reports VISIBILITY 5 · 2.8% UNKNOWN OR OTHER: 82 complaints, 46.3% of reports UNKNOWN OR OTHER 82 · 46.3% · 4 crash reports 0% 25% 50% 75% 100%

UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.

View component data as a table
System / Component Complaints Share of Reports Safety Reports (Crashes / Fires)
STRUCTURE 31 17.5% 1 crashes · 0 fires
SERVICE BRAKES 13 7.3% 0 crashes · 0 fires
ENGINE 12 6.8% 1 crashes · 0 fires
POWER TRAIN 10 5.7% 0 crashes · 0 fires
ELECTRICAL SYSTEM 9 5.1% 0 crashes · 0 fires
VEHICLE SPEED CONTROL 9 5.1% 1 crashes · 0 fires
FUEL SYSTEM 8 4.5% 0 crashes · 0 fires
AIR BAGS 6 3.4% 4 crashes · 0 fires
VISIBILITY 5 2.8% 0 crashes · 0 fires
UNKNOWN OR OTHER 82 46.3% 4 crashes · 0 fires
NHTSA Consumer Complaints, NHTSA Safety Recalls, and NHTSA Defect Investigations Snapshot 2026-08-22 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Problem & Recall Timeline

Observed complaint volume and manufacturer recall actions over time

Problem & Recall Timeline Owner reports in this snapshot begin in Jan 2023; the first recall shown was reported in Jul 2023. 2023-Q1: 2 owner reports 2 2023-Q2: 5 owner reports 5 2023-Q3: 21 owner reports 21 2023-Q4: 9 owner reports 9 2024-Q1: 21 owner reports 21 2024-Q2: 14 owner reports 14 2024-Q3: 20 owner reports 20 2024-Q4: 7 owner reports 7 2025-Q1: 3 owner reports 3 2025-Q2: 4 owner reports 4 2025-Q3: 9 owner reports 9 2025-Q4: 14 owner reports 14 2026-Q1: 16 owner reports 16 2026-Q2: 21 owner reports 21 2026-Q3: 11 owner reports 11 Owner reports Jan 2023 Jul 2026 Recall campaign 23V480000 ◆ Recall campaign 23V480000 Recall campaign 23V720000 ◆ Recall campaign 23V720000 Recall campaign 24V419000 ◆ Recall campaign 24V419000 Recall campaign 24V452000 ◆ Recall campaign 24V452000 Recall campaign 24V548000 ◆ Recall campaign 24V548000 Recall campaign 25V040000 ◆ Recall campaign 25V040000 Recall campaign 25V595000 ◆ Recall campaign 25V595000 Recall campaign 25V744000 ◆ Recall campaign 25V744000 Recall campaign 26V128000 ◆ Recall campaign 26V128000
  • Campaign 24V548000 was reported 525 days after the first earlier complaint mapped to its component.
  • Campaign 25V040000 was reported 389 days after the first earlier complaint mapped to its component.
  • Campaign 25V595000 was reported 912 days after the first earlier complaint mapped to its component.
  • Campaign 25V744000 was reported 526 days after the first earlier complaint mapped to its component.
  • Campaign 26V128000 was reported 1,115 days after the first earlier complaint mapped to its component.
View timeline records as a table
Date Record type Count Record identifier
2023-Q1 Owner reports 2
2023-Q2 Owner reports 5
2023-Q3 Owner reports 21
2023-Q4 Owner reports 9
2024-Q1 Owner reports 21
2024-Q2 Owner reports 14
2024-Q3 Owner reports 20
2024-Q4 Owner reports 7
2025-Q1 Owner reports 3
2025-Q2 Owner reports 4
2025-Q3 Owner reports 9
2025-Q4 Owner reports 14
2026-Q1 Owner reports 16
2026-Q2 Owner reports 21
2026-Q3 Owner reports 11
Recall campaign 1 23V480000
Recall campaign 1 23V720000
Recall campaign 1 24V419000
Recall campaign 1 24V452000
Recall campaign 1 24V548000
Recall campaign 1 25V040000
Recall campaign 1 25V595000
Recall campaign 1 25V744000
Recall campaign 1 26V128000
NHTSA Safety Recalls Snapshot 2026-08-22 Open source record Read our complete data methodology →

Safety Recalls (9)

Official safety recall campaigns filed with NHTSA

  1. Manufacturer action

    Recall campaign 23V480000

    Report date
    Component:
    AIR BAGS
    Consequence:
    A deactivated driver's air bag that does not deploy as intended increases the risk of injury during a crash.
    Remedy:
    Dealers will inspect and replace the spiral cable assembly, if necessary, free of charge. Owner notification letters were mailed September 8, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA08. Lexus' number for this recall is 23LA02.
    View authoritative NHTSA record →

  2. Manufacturer action

    Recall campaign 23V720000

    Report date
    Component:
    STRUCTURE
    Consequence:
    A detached front bumper cover can become a road hazard, increasing the risk of a crash.
    Remedy:
    Dealers will repair or replace the upper and lower front bumper covers as necessary, free of charge. Owner letters were mailed April 22, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB12/23TA12.
    View authoritative NHTSA record →

  3. Manufacturer action

    Recall campaign 24V419000

    Report date
    Component:
    Not available in the source record
    Consequence:
    Tires with an insufficient load rating may be overloaded and fail, increasing the risk of a crash.
    Remedy:
    GST will inspect and replace the tires as necessary, and install a new tire information label as necessary, free of charge. Owner notification letters were mailed August 8, 2024. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 24R1.
    View authoritative NHTSA record →

  4. Manufacturer action

    Recall campaign 24V452000

    Report date
    Component:
    Not available in the source record
    Consequence:
    Tires with an insufficient load rating can be overloaded and fail, increasing the risk of a crash.
    Remedy:
    SET will inspect and replace the tires and information placard, as necessary free of charge. Owner notification letters were mailed August 16, 2024. Owners may contact SET's customer service at 1-866-405-4226. SET's number for this recall is SET24A.
    View authoritative NHTSA record →

  5. Manufacturer action

    Recall campaign 24V548000

    Report date
    Component:
    EQUIPMENT
    Consequence:
    A vehicle with an incorrect maximum capacity weight value may be overloaded, which can increase the risk of a crash.
    Remedy:
    GST will mail new labels to owners, free of charge. Owner notification letters were mailed September 16, 2024. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 24R2.
    View authoritative NHTSA record →

  6. Manufacturer action

    Recall campaign 25V040000

    Report date
    Component:
    AIR BAGS
    Consequence:
    A deactivated driver's air bag will not deploy as intended, increasing the risk of injury during a crash.
    Remedy:
    Dealers will inspect and replace the spiral cable assembly as necessary, free of charge. Owner notification letters were mailed March 17, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 25TA02. Lexus' number for this recall is 25LA02.
    View authoritative NHTSA record →

  7. Manufacturer action

    Recall campaign 25V595000

    Report date
    Component:
    ELECTRICAL SYSTEM
    Consequence:
    An instrument panel display that does not show critical information can increase the risk of a crash or injury.
    Remedy:
    Dealers will update the instrument panel software over-the-air (OTA) for non-PHEV vehicles, free of charge. For PHEV vehicles, dealers will inspect the instrument panel assembly, and either replace it, or update the software, free of charge. Owner letters were mailed December 5, 2025. Additional letters will be sent, anticipated in May 2026. This is a phased recall. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB08 and 25TA08. Lexus' numbers for this recall are 25LB05 and 25LA05.
    View authoritative NHTSA record →

  8. Manufacturer action

    Recall campaign 25V744000

    Report date
    Component:
    BACK OVER PREVENTION
    Consequence:
    A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
    Remedy:
    Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.
    View authoritative NHTSA record →

  9. Manufacturer action

    Recall campaign 26V128000

    Report date
    Component:
    SEATS
    Consequence:
    A seat back that fails to lock may not properly restrain an occupant during a crash, increasing the risk of injury.
    Remedy:
    Dealers will replace the return springs in the seat back recliner assemblies, free of charge. Interim letters notifying owners of the safety risk were mailed April 27, 2026. Additional letters will be sent once the final remedy is available, anticipated August 27, 2026. This is a phased recall. Owners may contact Toyota’s customer service at 1-800-331-4331. Toyota's numbers for this recall are 26TB06 and 26TA06.
    View authoritative NHTSA record →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Complaint Narrative Explorer

Verbatim owner-reported defect narratives from NHTSA public records

Data: NHTSA Office of Defects Investigation · snapshot 2026-08-21
Safety incident filters
Showing 0 of 177 complaints · page 1 of 8

No complaints match the current filters.
EPA Fuel Economy Database Snapshot 2026-08-21 Open source record Read our complete data methodology →

Estimated Ownership Cost

EPA fuel economy ratings and annual operating cost estimates

Data: US EPA Fuel Economy Guide · snapshot 2026-08-21
Supported range: 1,000–60,000 miles per year
Supported range: $1.50–$10.00 per gallon
55% city45% highway
Estimate unavailable

EPA fuel-economy data is unavailable for this vehicle.

No estimate is shown when required EPA values are unavailable.

 Open Ownership Cost Calculator →

Adjacent Model Years

Immediate preceding and succeeding model year records

NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Methodology & Data Integrity

Data sourced from NHTSA Office of Defects Investigation. Snapshot date: 2026-08-21.

Read our complete data methodology → Sources