2010 TOYOTA MATRIX — Owner-Reported Problems

NHTSA Office of Defects Investigation Snapshot 2026-08-22 44 complaints · 4 recalls
Most-reported system: AIR BAGS (21 complaints · 47.7%)
Safety signals:
  • Crashes 5
  • Fires 0
  • Injuries 1
  • Deaths 0
Compare with 2009 →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Component Problem Distribution

Share of owner complaints filed for each vehicle system (unaffected by sales volume)

Component Problem Distribution AIR BAGS appears in 21 of 44 owner complaints (47.7%) in this vehicle snapshot. AIR BAGS: 21 complaints, 47.7% of reports AIR BAGS 21 · 47.7% · 1 crash reports SERVICE BRAKES: 4 complaints, 9.1% of reports SERVICE BRAKES 4 · 9.1% VEHICLE SPEED CONTROL: 4 complaints, 9.1% of reports VEHICLE SPEED CONTROL 4 · 9.1% · 3 crash reports ENGINE: 3 complaints, 6.8% of reports ENGINE 3 · 6.8% STEERING: 2 complaints, 4.6% of reports STEERING 2 · 4.6% · 1 crash reports VISIBILITY: 2 complaints, 4.6% of reports VISIBILITY 2 · 4.6% ELECTRICAL SYSTEM: 1 complaints, 2.3% of reports ELECTRICAL SYSTEM 1 · 2.3% POWER TRAIN: 1 complaints, 2.3% of reports POWER TRAIN 1 · 2.3% SEAT BELTS: 1 complaints, 2.3% of reports SEAT BELTS 1 · 2.3% UNKNOWN OR OTHER: 8 complaints, 18.2% of reports UNKNOWN OR OTHER 8 · 18.2% · 1 crash reports 0% 25% 50% 75% 100%

UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.

View component data as a table
System / Component Complaints Share of Reports Safety Reports (Crashes / Fires)
AIR BAGS 21 47.7% 1 crashes · 0 fires
SERVICE BRAKES 4 9.1% 0 crashes · 0 fires
VEHICLE SPEED CONTROL 4 9.1% 3 crashes · 0 fires
ENGINE 3 6.8% 0 crashes · 0 fires
STEERING 2 4.6% 1 crashes · 0 fires
VISIBILITY 2 4.6% 0 crashes · 0 fires
ELECTRICAL SYSTEM 1 2.3% 0 crashes · 0 fires
POWER TRAIN 1 2.3% 0 crashes · 0 fires
SEAT BELTS 1 2.3% 0 crashes · 0 fires
UNKNOWN OR OTHER 8 18.2% 1 crashes · 0 fires
NHTSA Consumer Complaints, NHTSA Safety Recalls, and NHTSA Defect Investigations Snapshot 2026-08-22 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Problem & Recall Timeline

Observed complaint volume and manufacturer recall actions over time

Problem & Recall Timeline Owner reports in this snapshot begin in Jan 2010; the first recall shown was reported in Jan 2010. 2010-Q1: 2 owner reports 2 2010-Q3: 1 owner reports 1 2010-Q4: 2 owner reports 2 2012-Q1: 1 owner reports 1 2012-Q2: 1 owner reports 1 2012-Q3: 1 owner reports 1 2013-Q4: 1 owner reports 1 2014-Q3: 1 owner reports 1 2014-Q4: 1 owner reports 1 2015-Q1: 1 owner reports 1 2015-Q3: 1 owner reports 1 2016-Q1: 1 owner reports 1 2016-Q3: 5 owner reports 5 2016-Q4: 2 owner reports 2 2017-Q1: 9 owner reports 9 2017-Q2: 3 owner reports 3 2017-Q3: 7 owner reports 7 2017-Q4: 1 owner reports 1 2018-Q1: 1 owner reports 1 2018-Q4: 1 owner reports 1 2019-Q2: 1 owner reports 1 Owner reports Jan 2010 Sep 2021 Recall campaign 10V023000 ◆ Recall campaign 10V023000 Recall campaign 10V035000 ◆ Recall campaign 10V035000 Recall campaign 10V036000 ◆ Recall campaign 10V036000 Recall campaign 16V340000 ◆ Recall campaign 16V340000 Investigation EA21002 ● Investigation EA21002
  • Campaign 16V340000 was reported 528 days after the first earlier complaint mapped to its component.
View timeline records as a table
Date Record type Count Record identifier
2010-Q1 Owner reports 2
2010-Q3 Owner reports 1
2010-Q4 Owner reports 2
2012-Q1 Owner reports 1
2012-Q2 Owner reports 1
2012-Q3 Owner reports 1
2013-Q4 Owner reports 1
2014-Q3 Owner reports 1
2014-Q4 Owner reports 1
2015-Q1 Owner reports 1
2015-Q3 Owner reports 1
2016-Q1 Owner reports 1
2016-Q3 Owner reports 5
2016-Q4 Owner reports 2
2017-Q1 Owner reports 9
2017-Q2 Owner reports 3
2017-Q3 Owner reports 7
2017-Q4 Owner reports 1
2018-Q1 Owner reports 1
2018-Q4 Owner reports 1
2019-Q2 Owner reports 1
Recall campaign 1 10V023000
Recall campaign 1 10V035000
Recall campaign 1 10V036000
Recall campaign 1 16V340000
Defect investigation 1 EA21002
NHTSA Safety Recalls Snapshot 2026-08-22 Open source record Read our complete data methodology →

Safety Recalls (4)

Official safety recall campaigns filed with NHTSA

  1. Manufacturer action

    Recall campaign 10V023000

    Report date
    Component:
    VEHICLE SPEED CONTROL
    Consequence:
    A STUCK OPEN ACCELERATOR PEDAL MAY RESULT IN VERY HIGH VEHICLE SPEEDS AND MAKE IT DIFFICULT TO STOP THE VEHICLE, WHICH COULD CAUSE A CRASH, SERIOUS INJURY OR DEATH.
    Remedy:
    TOYOTA WILL MODIFY OR REPLACE THE ACCELERATOR PEDALS ON THE SUBJECT VEHICLES. FLOOR SURFACE MODIFICATIONS ARE ALSO BEING CONSIDERED AND WILL BE INCLUDED FOR ANY MODEL FOR WHICH IT IS DEEMED APPROPRIATE. INITIALLY, DEALERS WILL BE INSTRUCTED ON HOW TO RESHAPE THE ACCELERATOR PEDAL FOR THE REPAIR. AS REPLACEMENT PARTS WITH THE SAME SHAPE AS THE MODIFIED PEDAL BECOME AVAILABLE, THEY WILL BE MADE AVAILABLE TO THE DEALERS FOR THE REPAIR. CUSTOMERS WHO HAVE HAD THE PEDAL RESHAPE REMEDY COMPLETED WILL HAVE THE OPPORTUNITY TO RECEIVE A NEW PEDAL IF THEY DESIRE, AFTER REPLACEMENT PEDALS BECOME AVAILABLE. IN ADDITION, TOYOTA WILL REPLACE ANY TOYOTA ALL-WEATHER FLOOR MAT IN A SUBJECT VEHICLE WITH A NEWLY DESIGNED MAT, FREE OF CHARGE. FOR THOSE CUSTOMERS WHO HAVE THE PREVIOUS DESIGN ALL-WEATHER FLOOR MAT BUT DO NOT NEED OR WANT THE NEWLY DESIGNED ALL-WEATHER FLOOR MAT, TOYOTA WILL RECOVER THE PREVIOUS DESIGN ALL-WEATHER FLOOR MAT AND REIMBURSE ITS PRICE. THE SAFETY RECALL BEGAN MARCH 30, 2010. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
    View authoritative NHTSA record →

  2. Manufacturer action

    Recall campaign 10V035000

    Report date
    Component:
    EQUIPMENT
    Consequence:
    THIS DOES NOT MEET THE STANDARD REQUIREMENTS.
    Remedy:
    DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. DEALERS WILL ALSO CORRECT THE OWNER'S MANUAL. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT GULF STATES TOYOTA AT 713-580-3300.
    View authoritative NHTSA record →

  3. Manufacturer action

    Recall campaign 10V036000

    Report date
    Component:
    EQUIPMENT
    Consequence:
    A DRIVER MAY OVERLOAD A VEHICLE WHICH MAY INCREASE THE RISK OF A CRASH.
    Remedy:
    DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT SOUTHEAST TOYOTA AT 1-800-301-6859.
    View authoritative NHTSA record →

  4. Manufacturer action

    Recall campaign 16V340000

    Report date
    Component:
    AIR BAGS
    Consequence:
    An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
    Remedy:
    Toyota will notify the Toyota and Lexus owners. General Motors will contact the Pontiac owners. Depending on the model, dealers will replace the passenger frontal air bag inflator or the air bag assembly, free of charge. The recall began on December 6, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for interim notification for this campaign are G1P (Toyota Zone A), G1R (Toyota Zone B), G2G (Lexus Zone A), and G2H (Lexus Zone B). Toyota's numbers for final remedy for this campaign are G0P (Toyota Zone A), G0R (Toyota Zone B), GLG (Lexus Zone A), and GLH (Lexus Zone B).
    View authoritative NHTSA record →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Complaint Narrative Explorer

Verbatim owner-reported defect narratives from NHTSA public records

Data: NHTSA Office of Defects Investigation · snapshot 2026-08-21
Safety incident filters
Showing 0 of 44 complaints · page 1 of 2

No complaints match the current filters.
EPA Fuel Economy Database Snapshot 2026-08-21 Open source record Read our complete data methodology →

Estimated Ownership Cost

EPA fuel economy ratings and annual operating cost estimates

Data: US EPA Fuel Economy Guide · snapshot 2026-08-21
Supported range: 1,000–60,000 miles per year
Supported range: $1.50–$10.00 per gallon
55% city45% highway
Estimate unavailable

EPA fuel-economy data is unavailable for this vehicle.

No estimate is shown when required EPA values are unavailable.

 Open Ownership Cost Calculator →

Adjacent Model Years

Immediate preceding and succeeding model year records

NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Methodology & Data Integrity

Data sourced from NHTSA Office of Defects Investigation. Snapshot date: 2026-08-21.

Read our complete data methodology → Sources