2020 VOLKSWAGEN JETTA — Owner-Reported Problems

NHTSA Office of Defects Investigation Snapshot 2026-08-22 49 complaints · 6 recalls
Most-reported system: ENGINE (8 complaints · 16.3%)
Safety signals:
  • Crashes 1
  • Fires 0
  • Injuries 2
  • Deaths 0
Compare with 2019 →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Component Problem Distribution

Share of owner complaints filed for each vehicle system (unaffected by sales volume)

Component Problem Distribution ENGINE appears in 8 of 49 owner complaints (16.3%) in this vehicle snapshot. ENGINE: 8 complaints, 16.3% of reports ENGINE 8 · 16.3% ELECTRICAL SYSTEM: 6 complaints, 12.2% of reports ELECTRICAL SYSTEM 6 · 12.2% FUEL SYSTEM: 4 complaints, 8.2% of reports FUEL SYSTEM 4 · 8.2% POWER TRAIN: 4 complaints, 8.2% of reports POWER TRAIN 4 · 8.2% STEERING: 3 complaints, 6.1% of reports STEERING 3 · 6.1% FORWARD COLLISION AVOIDANCE: 2 complaints, 4.1% of reports FORWARD COLLISION AVOIDANCE 2 · 4.1% SERVICE BRAKES: 2 complaints, 4.1% of reports SERVICE BRAKES 2 · 4.1% SUSPENSION: 2 complaints, 4.1% of reports SUSPENSION 2 · 4.1% VEHICLE SPEED CONTROL: 2 complaints, 4.1% of reports VEHICLE SPEED CONTROL 2 · 4.1% UNKNOWN OR OTHER: 17 complaints, 34.7% of reports UNKNOWN OR OTHER 17 · 34.7% · 1 crash reports 0% 25% 50% 75% 100%

UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.

View component data as a table
System / Component Complaints Share of Reports Safety Reports (Crashes / Fires)
ENGINE 8 16.3% 0 crashes · 0 fires
ELECTRICAL SYSTEM 6 12.2% 0 crashes · 0 fires
FUEL SYSTEM 4 8.2% 0 crashes · 0 fires
POWER TRAIN 4 8.2% 0 crashes · 0 fires
STEERING 3 6.1% 0 crashes · 0 fires
FORWARD COLLISION AVOIDANCE 2 4.1% 0 crashes · 0 fires
SERVICE BRAKES 2 4.1% 0 crashes · 0 fires
SUSPENSION 2 4.1% 0 crashes · 0 fires
VEHICLE SPEED CONTROL 2 4.1% 0 crashes · 0 fires
UNKNOWN OR OTHER 17 34.7% 1 crashes · 0 fires
NHTSA Consumer Complaints, NHTSA Safety Recalls, and NHTSA Defect Investigations Snapshot 2026-08-22 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Problem & Recall Timeline

Observed complaint volume and manufacturer recall actions over time

Problem & Recall Timeline Owner reports in this snapshot begin in Apr 2020; the first recall shown was reported in Jun 2020. 2020-Q2: 1 owner reports 1 2020-Q3: 4 owner reports 4 2020-Q4: 2 owner reports 2 2021-Q1: 3 owner reports 3 2021-Q2: 3 owner reports 3 2021-Q4: 2 owner reports 2 2022-Q1: 1 owner reports 1 2022-Q2: 1 owner reports 1 2022-Q3: 1 owner reports 1 2022-Q4: 2 owner reports 2 2023-Q3: 5 owner reports 5 2023-Q4: 2 owner reports 2 2024-Q1: 2 owner reports 2 2024-Q2: 5 owner reports 5 2024-Q3: 4 owner reports 4 2024-Q4: 2 owner reports 2 2025-Q1: 1 owner reports 1 2025-Q3: 2 owner reports 2 2025-Q4: 2 owner reports 2 2026-Q1: 1 owner reports 1 2026-Q2: 3 owner reports 3 Owner reports Apr 2020 Apr 2026 Recall campaign 20V359000 ◆ Recall campaign 20V359000 Recall campaign 20V505000 ◆ Recall campaign 20V505000 Recall campaign 21V492000 ◆ Recall campaign 21V492000 Recall campaign 22V815000 ◆ Recall campaign 22V815000 Recall campaign 23V604000 ◆ Recall campaign 23V604000 Recall campaign 24V110000 ◆ Recall campaign 24V110000 Investigation RQ23007 ● Investigation RQ23007
  • Campaign 23V604000 was reported 1,041 days after the first earlier complaint mapped to its component.
View timeline records as a table
Date Record type Count Record identifier
2020-Q2 Owner reports 1
2020-Q3 Owner reports 4
2020-Q4 Owner reports 2
2021-Q1 Owner reports 3
2021-Q2 Owner reports 3
2021-Q4 Owner reports 2
2022-Q1 Owner reports 1
2022-Q2 Owner reports 1
2022-Q3 Owner reports 1
2022-Q4 Owner reports 2
2023-Q3 Owner reports 5
2023-Q4 Owner reports 2
2024-Q1 Owner reports 2
2024-Q2 Owner reports 5
2024-Q3 Owner reports 4
2024-Q4 Owner reports 2
2025-Q1 Owner reports 1
2025-Q3 Owner reports 2
2025-Q4 Owner reports 2
2026-Q1 Owner reports 1
2026-Q2 Owner reports 3
Recall campaign 1 20V359000
Recall campaign 1 20V505000
Recall campaign 1 21V492000
Recall campaign 1 22V815000
Recall campaign 1 23V604000
Recall campaign 1 24V110000
Defect investigation 1 RQ23007
NHTSA Safety Recalls Snapshot 2026-08-22 Open source record Read our complete data methodology →

Safety Recalls (6)

Official safety recall campaigns filed with NHTSA

  1. Manufacturer action

    Recall campaign 20V359000

    Report date
    Component:
    SERVICE BRAKES, HYDRAULIC
    Consequence:
    If a brake caliper bolt comes loose, it may affect the vehicle's brake performance, increasing the risk of a crash.
    Remedy:
    Volkswagen will notify the owner, and a dealer will replace all four front brake caliper bolts, free of charge. The recall began July 1, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 47Q2.
    View authoritative NHTSA record →

  2. Manufacturer action

    Recall campaign 20V505000

    Report date
    Component:
    Not available in the source record
    Consequence:
    In the event of a rear-end crash, the backrest adjustment could break, possibly reducing the amount of occupant restraint, thus increasing risk of injury.
    Remedy:
    Volkswagen will notify owners, and dealers will inspect the front seats, and, as necessary, replace the seatback frames, free of charge. The recall began September 11, 2020. Volkswagen owners may contact their customer service at 1-888-241-2289. Audi owners may contact their customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 72L1, 72K8, and 72K9.
    View authoritative NHTSA record →

  3. Manufacturer action

    Recall campaign 21V492000

    Report date
    Component:
    AIR BAGS
    Consequence:
    Incorrect positioning of the air bag control module can cause the vehicle's air bags to deploy improperly during a crash, increasing the risk of injury. Additionally, the vehicle's air bags can deploy unintentionally, increasing the risk of a crash.
    Remedy:
    Dealers will replace the air bag control module, free of charge. Owner notification letters were mailed on January 28, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69CK.
    View authoritative NHTSA record →

  4. Manufacturer action

    Recall campaign 22V815000

    Report date
    Component:
    TIRES
    Consequence:
    An undetected sudden loss of pressure in all four tires increases the risk of a crash.
    Remedy:
    Dealers will update the TPMS software, free of charge. Owner notification letters were mailed November 18, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298 or Audi’s customer service at 1-800-253-2834. Volkswagen's numbers for this recall are (Audi) 45J7, and (VW) 45J6 and 45J8.
    View authoritative NHTSA record →

  5. Manufacturer action

    Recall campaign 23V604000

    Report date
    Component:
    ELECTRICAL SYSTEM
    Consequence:
    Ignition switch failure can cause the electrical system to shut down and the engine to stall while driving, increasing the risk of a crash.
    Remedy:
    Dealers will replace the ignition switch, free of charge. Owner notification letters were mailed February 1, 2024. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 28H7.
    View authoritative NHTSA record →

  6. Manufacturer action

    Recall campaign 24V110000

    Report date
    Component:
    Not available in the source record
    Consequence:
    A fuel leak in the presence of an ignition source increases the risk of a fire.
    Remedy:
    Dealers will replace the suction pump, free of charge. Final owner notification letters for Audi owners were mailed on July 25, 2024. Final owner letters for VW owners were mailed on August 13, 2024. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are VW: 20UF/Audi: 20YF. Vehicles that were previously recalled under 16V-647 will need to have the new remedy completed. This recall expands and replaces previous recall number 16V-647.
    View authoritative NHTSA record →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Complaint Narrative Explorer

Verbatim owner-reported defect narratives from NHTSA public records

Data: NHTSA Office of Defects Investigation · snapshot 2026-08-21
Safety incident filters
Showing 0 of 49 complaints · page 1 of 2

No complaints match the current filters.
EPA Fuel Economy Database Snapshot 2026-08-21 Open source record Read our complete data methodology →

Estimated Ownership Cost

EPA fuel economy ratings and annual operating cost estimates

Data: US EPA Fuel Economy Guide · snapshot 2026-08-21
Supported range: 1,000–60,000 miles per year
Supported range: $1.50–$10.00 per gallon
55% city45% highway
Estimate unavailable

EPA fuel-economy data is unavailable for this vehicle.

No estimate is shown when required EPA values are unavailable.

 Open Ownership Cost Calculator →

Adjacent Model Years

Immediate preceding and succeeding model year records

NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Methodology & Data Integrity

Data sourced from NHTSA Office of Defects Investigation. Snapshot date: 2026-08-21.

Read our complete data methodology → Sources