2009 VOLKSWAGEN ROUTAN — Owner-Reported Problems

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Component Problem Distribution

Share of owner complaints filed for each vehicle system (unaffected by sales volume)

UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Problem & Recall Timeline

Observed complaint volume and manufacturer recall actions over time

• Campaign 09V244000 was reported 58 days after the first earlier complaint mapped to its component.
• Campaign 10V252000 was reported 234 days after the first earlier complaint mapped to its component.
• Campaign 14V055000 was reported 183 days after the first earlier complaint mapped to its component.
• Campaign 14V396000 was reported 1,716 days after the first earlier complaint mapped to its component.
• Campaign 15V194000 was reported 1,990 days after the first earlier complaint mapped to its component.

Safety Recalls (6)

Official safety recall campaigns filed with NHTSA

1. Manufacturer action

   Recall campaign 09V244000

   Report date

   Jul 1, 2009

   Component:

   EQUIPMENT

   Consequence:

   ANY SUCH OBJECTS COULD CAUSE INJURY TO THE VEHICLE'S OCCUPANTS IN THE EVENT OF A CRASH SEVERE ENOUGH TO CAUSE THE AIR BAG TO INFLATE.

   Remedy:

   DEALERS WILL SEND AN OWNER'S MANUAL INSERT CONTAINING THE REQUIRED AIR BAG INFORMATION FOR OWNER INSTALLATION OR DEALERS WILL INSTALL IN THE EVENT THE OWNER PREFERS ASSISTANCE FROM THE DEALER. THE RECALL BEGAN ON JULY 31, 2009. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.

   View authoritative NHTSA record →

2. Manufacturer action

   Recall campaign 10V252000

   Report date

   Jun 10, 2010

   Component:

   ELECTRICAL SYSTEM

   Consequence:

   THIS COULD RESULT IN AN OVERHEATED LATCH AND A FIRE WITHIN THE REAR SLIDING DOOR COULD OCCUR.

   Remedy:

   VOLKSWAGEN WILL INSPECT THE SLIDING DOOR WIRE TRACK WIRE ASSEMBLY AND THE SLIDING DOOR POWER DRIVE UNIT WIRE ASSEMBLY FOR DAMAGE, REPAIR/REPLACE AS NECESSARY, TIE STRAP THE TWO HARNESSES TOGETHER AND ROUTE THE HARNESSES UNDER THE SLIDING DOOR WEATHER STRIP. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 15, 2010. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.

   View authoritative NHTSA record →

3. Manufacturer action

   Recall campaign 14V055000

   Report date

   Feb 11, 2014

   Component:

   SUSPENSION

   Consequence:

   Failure of the rear axle may increase the risk of a crash.

   Remedy:

   Freedom Motors will notify owners, and dealers will replace the affected axles, free of charge. The recall began on April 1, 2014. Owners can contact Freedom Motors at 1-800-561-9600. Freedom Motors' number for this recall is ENGF0216-3.

   View authoritative NHTSA record →

4. Manufacturer action

   Recall campaign 14V396000

   Report date

   Jul 1, 2014

   Component:

   ELECTRICAL SYSTEM

   Consequence:

   If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.

   Remedy:

   Volkswagen will notify owners, and dealers will modify the ignition switch, free of charge. Owners may contact Volkswagen customer service at 1- 800-822-8987. An interim notice was mailed to owners on August 29, 2014. Volkswagen's number for this recall is 28G1/U8. Note: This campaign is an expansion of NHTSA Recall No. 11V-151.

   View authoritative NHTSA record →

5. Manufacturer action

   Recall campaign 15V194000

   Report date

   Apr 1, 2015

   Component:

   ELECTRICAL SYSTEM

   Consequence:

   If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including, but not limited to, air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.

   Remedy:

   Volkswagen will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on June 23, 2015. Owners may contact Volkswagen customer service at 1-800-822-8987. Volkswagen's number for this recall is 28H1. Note: This recall supersedes recalls 11V151 and 14V396. Vehicles that previously received an ignition switch trim ring as a recall remedy must have their vehicles remedied again under this campaign. Vehicles that have already received a new ignition switch are not covered by this campaign.

   View authoritative NHTSA record →

6. Manufacturer action

   Recall campaign 16V083000

   Report date

   Feb 11, 2016

   Component:

   AIR BAGS

   Consequence:

   If the air bag control unit fails, the air bags may not deploy in the event of a crash, increasing the risk of occupant injury. Additionally, the air bags may inadvertently deploy, increasing the risk of a crash.

   Remedy:

   VW will notify owners, and dealers will replace the air bag control unit, free of charge. The recall began April 2016. Owners may contact Volkswagen customer service at 1-800-893-5298.

   View authoritative NHTSA record →