Equal-exposure complaint evidence and changes in the reported problem mix

2011 vs 2012 CHRYSLER TOWN AND COUNTRY

NHTSA Consumer Complaints complaints · snapshot 2026-08-21

Share shifts show how a vehicle's problem mix changed. They do not measure reliability, and complaint counts are not normalized for sales volume.

First 179 months on market for each model year

Exposure window calculated through Aug 22, 2026

Age-matched reports

▼ 17.8% fewer reports in the equal exposure window

NHTSA Consumer Complaints complaints · snapshot 2026-08-21

Bars start at the neutral midpoint. Left means a smaller share; right means a larger share.

View component share data as a table

Component	2011 share	2012 share	Share change
FUEL SYSTEM	11.9%	7.3%	▼ 4.6 pts smaller share
SERVICE BRAKES	4.8%	2.1%	▼ 2.7 pts smaller share
ENGINE	7.6%	9.8%	▲ 2.2 pts larger share
STRUCTURE	3.0%	3.8%	▲ 0.8 pts larger share
LANE DEPARTURE	0.3%	1.0%	▲ 0.7 pts larger share
VISIBILITY	1.9%	2.4%	▲ 0.4 pts larger share
POWER TRAIN	4.4%	4.0%	▼ 0.4 pts smaller share
STEERING	1.7%	2.1%	▲ 0.4 pts larger share
WHEELS	0.3%	0.6%	▲ 0.4 pts larger share
SEAT BELTS	0.8%	1.1%	▲ 0.3 pts larger share
VEHICLE SPEED CONTROL	1.8%	1.6%	▼ 0.2 pts smaller share
ELECTRICAL SYSTEM	47.5%	47.7%	▲ 0.2 pts larger share
PARKING BRAKE	not reported	0.2%	▲ 0.2 pts larger share
EXTERIOR LIGHTING	2.1%	2.2%	▲ 0.2 pts larger share
FORWARD COLLISION AVOIDANCE	0.1%	not reported	▼ 0.1 pts smaller share
AIR BAGS	1.3%	1.4%	▲ 0.1 pts larger share
SUSPENSION	0.9%	0.8%	▼ 0.1 pts smaller share
TIRES	0.3%	0.3%	▲ 0.1 pts larger share
BACK OVER PREVENTION	0.1%	0.2%	▲ 0.0 pts larger share
UNKNOWN OR OTHER	15.0%	18.5%	▲ 3.5 pts larger share

NHTSA Safety Recalls recalls · snapshot 2026-08-22

2011 3

Campaign components: EQUIPMENT ADAPTIVE/MOBILITY and STEERING

2012 5

Campaign components: EQUIPMENT ADAPTIVE/MOBILITY and SUSPENSION

NHTSA Consumer Complaints complaints · snapshot 2026-08-21