2012 CHRYSLER TOWN AND COUNTRY — Owner-Reported Problems

NHTSA Office of Defects Investigation Snapshot 2026-08-22 631 complaints · 5 recalls
Most-reported system: ELECTRICAL SYSTEM (301 complaints · 47.7%)
Safety signals:
  • Crashes 7
  • Fires 16
  • Injuries 24
  • Deaths 0
Compare with 2011 →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Component Problem Distribution

Share of owner complaints filed for each vehicle system (unaffected by sales volume)

Component Problem Distribution ELECTRICAL SYSTEM appears in 301 of 631 owner complaints (47.7%) in this vehicle snapshot. ELECTRICAL SYSTEM: 301 complaints, 47.7% of reports ELECTRICAL SYSTEM 301 · 47.7% · 2 crash reports 7 fire reports ENGINE: 62 complaints, 9.8% of reports ENGINE 62 · 9.8% · 3 fire reports FUEL SYSTEM: 46 complaints, 7.3% of reports FUEL SYSTEM 46 · 7.3% POWER TRAIN: 25 complaints, 4.0% of reports POWER TRAIN 25 · 4.0% · 2 fire reports STRUCTURE: 24 complaints, 3.8% of reports STRUCTURE 24 · 3.8% VISIBILITY: 15 complaints, 2.4% of reports VISIBILITY 15 · 2.4% EXTERIOR LIGHTING: 14 complaints, 2.2% of reports EXTERIOR LIGHTING 14 · 2.2% SERVICE BRAKES: 13 complaints, 2.1% of reports SERVICE BRAKES 13 · 2.1% STEERING: 13 complaints, 2.1% of reports STEERING 13 · 2.1% · 1 crash reports UNKNOWN OR OTHER: 117 complaints, 18.5% of reports UNKNOWN OR OTHER 117 · 18.5% · 6 fire reports 0% 25% 50% 75% 100%

UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.

View component data as a table
System / Component Complaints Share of Reports Safety Reports (Crashes / Fires)
ELECTRICAL SYSTEM 301 47.7% 2 crashes · 7 fires
ENGINE 62 9.8% 0 crashes · 3 fires
FUEL SYSTEM 46 7.3% 0 crashes · 0 fires
POWER TRAIN 25 4.0% 0 crashes · 2 fires
STRUCTURE 24 3.8% 0 crashes · 0 fires
VISIBILITY 15 2.4% 0 crashes · 0 fires
EXTERIOR LIGHTING 14 2.2% 0 crashes · 0 fires
SERVICE BRAKES 13 2.1% 0 crashes · 0 fires
STEERING 13 2.1% 1 crashes · 0 fires
UNKNOWN OR OTHER 117 18.5% 0 crashes · 6 fires
NHTSA Consumer Complaints, NHTSA Safety Recalls, and NHTSA Defect Investigations Snapshot 2026-08-22 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Problem & Recall Timeline

Observed complaint volume and manufacturer recall actions over time

Problem & Recall Timeline Owner reports in this snapshot begin in Jan 2012; the first recall shown was reported in Sep 2011. 2012-Q1: 3 owner reports 3 2012-Q2: 1 owner reports 1 2012-Q3: 1 owner reports 1 2012-Q4: 2 owner reports 2 2013-Q1: 2 owner reports 2 2013-Q2: 2 owner reports 2 2013-Q3: 1 owner reports 1 2013-Q4: 3 owner reports 3 2014-Q1: 8 owner reports 8 2014-Q2: 17 owner reports 17 2014-Q3: 12 owner reports 12 2014-Q4: 26 owner reports 26 2015-Q1: 85 owner reports 85 2015-Q2: 43 owner reports 43 2015-Q3: 59 owner reports 59 2015-Q4: 9 owner reports 9 2016-Q1: 26 owner reports 26 2016-Q2: 16 owner reports 16 2016-Q3: 7 owner reports 7 2016-Q4: 8 owner reports 8 2017-Q1: 14 owner reports 14 2017-Q2: 12 owner reports 12 2017-Q3: 9 owner reports 9 2017-Q4: 11 owner reports 11 2018-Q1: 10 owner reports 10 2018-Q2: 16 owner reports 16 2018-Q3: 8 owner reports 8 2018-Q4: 12 owner reports 12 2019-Q1: 15 owner reports 15 2019-Q2: 18 owner reports 18 2019-Q3: 12 owner reports 12 2019-Q4: 19 owner reports 19 2020-Q1: 11 owner reports 11 2020-Q2: 13 owner reports 13 2020-Q3: 19 owner reports 19 2020-Q4: 8 owner reports 8 2021-Q1: 11 owner reports 11 2021-Q2: 6 owner reports 6 2021-Q3: 3 owner reports 3 2021-Q4: 5 owner reports 5 2022-Q1: 7 owner reports 7 2022-Q2: 6 owner reports 6 2022-Q3: 5 owner reports 5 2022-Q4: 4 owner reports 4 2023-Q1: 6 owner reports 6 2023-Q2: 5 owner reports 5 2023-Q3: 6 owner reports 6 2023-Q4: 4 owner reports 4 2024-Q1: 2 owner reports 2 2024-Q2: 3 owner reports 3 2024-Q3: 2 owner reports 2 2024-Q4: 2 owner reports 2 2025-Q1: 3 owner reports 3 2025-Q2: 1 owner reports 1 2025-Q3: 4 owner reports 4 2025-Q4: 4 owner reports 4 2026-Q1: 1 owner reports 1 2026-Q3: 3 owner reports 3 Owner reports Sep 2011 Jul 2026 Recall campaign 11V487000 ◆ Recall campaign 11V487000 Recall campaign 12V141000 ◆ Recall campaign 12V141000 Recall campaign 12V191000 ◆ Recall campaign 12V191000 Recall campaign 14V234000 ◆ Recall campaign 14V234000 Recall campaign 25V876000 ◆ Recall campaign 25V876000 Investigation DP14004 ● Investigation DP14004 Investigation PE19014 ● Investigation PE19014
  • Campaign 25V876000 was reported 5,028 days after the first earlier complaint mapped to its component.
View timeline records as a table
Date Record type Count Record identifier
2012-Q1 Owner reports 3
2012-Q2 Owner reports 1
2012-Q3 Owner reports 1
2012-Q4 Owner reports 2
2013-Q1 Owner reports 2
2013-Q2 Owner reports 2
2013-Q3 Owner reports 1
2013-Q4 Owner reports 3
2014-Q1 Owner reports 8
2014-Q2 Owner reports 17
2014-Q3 Owner reports 12
2014-Q4 Owner reports 26
2015-Q1 Owner reports 85
2015-Q2 Owner reports 43
2015-Q3 Owner reports 59
2015-Q4 Owner reports 9
2016-Q1 Owner reports 26
2016-Q2 Owner reports 16
2016-Q3 Owner reports 7
2016-Q4 Owner reports 8
2017-Q1 Owner reports 14
2017-Q2 Owner reports 12
2017-Q3 Owner reports 9
2017-Q4 Owner reports 11
2018-Q1 Owner reports 10
2018-Q2 Owner reports 16
2018-Q3 Owner reports 8
2018-Q4 Owner reports 12
2019-Q1 Owner reports 15
2019-Q2 Owner reports 18
2019-Q3 Owner reports 12
2019-Q4 Owner reports 19
2020-Q1 Owner reports 11
2020-Q2 Owner reports 13
2020-Q3 Owner reports 19
2020-Q4 Owner reports 8
2021-Q1 Owner reports 11
2021-Q2 Owner reports 6
2021-Q3 Owner reports 3
2021-Q4 Owner reports 5
2022-Q1 Owner reports 7
2022-Q2 Owner reports 6
2022-Q3 Owner reports 5
2022-Q4 Owner reports 4
2023-Q1 Owner reports 6
2023-Q2 Owner reports 5
2023-Q3 Owner reports 6
2023-Q4 Owner reports 4
2024-Q1 Owner reports 2
2024-Q2 Owner reports 3
2024-Q3 Owner reports 2
2024-Q4 Owner reports 2
2025-Q1 Owner reports 3
2025-Q2 Owner reports 1
2025-Q3 Owner reports 4
2025-Q4 Owner reports 4
2026-Q1 Owner reports 1
2026-Q3 Owner reports 3
Recall campaign 1 11V487000
Recall campaign 1 12V141000
Recall campaign 1 12V191000
Recall campaign 1 14V234000
Recall campaign 1 25V876000
Defect investigation 1 DP14004
Defect investigation 1 PE19014
NHTSA Safety Recalls Snapshot 2026-08-22 Open source record Read our complete data methodology →

Safety Recalls (5)

Official safety recall campaigns filed with NHTSA

  1. Manufacturer action

    Recall campaign 11V487000

    Report date
    Component:
    Not available in the source record
    Consequence:
    CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
    Remedy:
    CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
    View authoritative NHTSA record →

  2. Manufacturer action

    Recall campaign 12V141000

    Report date
    Component:
    SUSPENSION
    Consequence:
    THIS COULD RESULT IN A DECREASE IN DURABILITY, WHICH MAY LEAD TO WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
    Remedy:
    CHRYSLER WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE RIGHT REAR HUB AND BEARING ASSEMBLY, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 27, 2012. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
    View authoritative NHTSA record →

  3. Manufacturer action

    Recall campaign 12V191000

    Report date
    Component:
    Not available in the source record
    Consequence:
    THE POWER LIFTGATE DOOR MAY CLOSE ON AN APPENDAGE, INCREASING THE RISK OF INJURY.
    Remedy:
    CHRYSLER WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND REPLACE THE RIGHT SIDE LIFTGATE PINCH SENSORS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 18, 2012. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
    View authoritative NHTSA record →

  4. Manufacturer action

    Recall campaign 14V234000

    Report date
    Component:
    Not available in the source record
    Consequence:
    An overheated switch may result in a vehicle fire.
    Remedy:
    Chrysler will notify owners, and dealers will replace the vent window switch with a newer version, free of charge. The owner notification letter was issued and the remedy campaign launched on on December 31, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P25.
    View authoritative NHTSA record →

  5. Manufacturer action

    Recall campaign 25V876000

    Report date
    Component:
    EQUIPMENT ADAPTIVE/MOBILITY
    Consequence:
    An unsecured wheelchair can move during transit, increasing the risk of injury.
    Remedy:
    Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
    View authoritative NHTSA record →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Complaint Narrative Explorer

Verbatim owner-reported defect narratives from NHTSA public records

Data: NHTSA Office of Defects Investigation · snapshot 2026-08-21
Safety incident filters
Showing 0 of 631 complaints · page 1 of 26

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EPA Fuel Economy Database Snapshot 2026-08-21 Open source record Read our complete data methodology →

Estimated Ownership Cost

EPA fuel economy ratings and annual operating cost estimates

Data: US EPA Fuel Economy Guide · snapshot 2026-08-21
Supported range: 1,000–60,000 miles per year
Supported range: $1.50–$10.00 per gallon
55% city45% highway
Estimate unavailable

EPA fuel-economy data is unavailable for this vehicle.

No estimate is shown when required EPA values are unavailable.

 Open Ownership Cost Calculator →

Adjacent Model Years

Immediate preceding and succeeding model year records

NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Methodology & Data Integrity

Data sourced from NHTSA Office of Defects Investigation. Snapshot date: 2026-08-21.

Read our complete data methodology → Sources