Equal-exposure complaint evidence and changes in the reported problem mix

2012 vs 2013 CHRYSLER TOWN AND COUNTRY

NHTSA Consumer Complaints complaints · snapshot 2026-08-21

Share shifts show how a vehicle's problem mix changed. They do not measure reliability, and complaint counts are not normalized for sales volume.

First 167 months on market for each model year

Exposure window calculated through Aug 22, 2026

Age-matched reports

▲ 9.0% more reports in the equal exposure window

2012 623 complaints 2013 679 complaints

NHTSA Consumer Complaints complaints · snapshot 2026-08-21

Component share shift

Bars start at the neutral midpoint. Left means a smaller share; right means a larger share.

View component share data as a table
Component 2012 share 2013 share Share change
AIR BAGS 1.4% 5.0% ▲ 3.6 pts larger share
FUEL SYSTEM 7.3% 4.0% ▼ 3.3 pts smaller share
ELECTRICAL SYSTEM 47.7% 46.0% ▼ 1.8 pts smaller share
ENGINE 9.8% 8.7% ▼ 1.1 pts smaller share
STRUCTURE 3.8% 2.8% ▼ 1.0 pts smaller share
LANE DEPARTURE 1.0% not reported ▼ 1.0 pts smaller share
POWER TRAIN 4.0% 4.7% ▲ 0.8 pts larger share
STEERING 2.1% 2.8% ▲ 0.7 pts larger share
SEAT BELTS 1.1% 0.4% ▼ 0.7 pts smaller share
SUSPENSION 0.8% 0.2% ▼ 0.6 pts smaller share
WHEELS 0.6% 0.2% ▼ 0.5 pts smaller share
VISIBILITY 2.4% 1.9% ▼ 0.5 pts smaller share
TIRES 0.3% not reported ▼ 0.3 pts smaller share
EXTERIOR LIGHTING 2.2% 2.5% ▲ 0.3 pts larger share
VEHICLE SPEED CONTROL 1.6% 1.8% ▲ 0.2 pts larger share
PARKING BRAKE 0.2% not reported ▼ 0.2 pts smaller share
BACK OVER PREVENTION 0.2% not reported ▼ 0.2 pts smaller share
SERVICE BRAKES 2.1% 2.1% ◆ 0.0 pts unchanged
UNKNOWN OR OTHER 18.5% 22.4% ▲ 3.9 pts larger share

NHTSA Safety Recalls recalls · snapshot 2026-08-22

Recall campaigns

2012 5

Campaign components: EQUIPMENT ADAPTIVE/MOBILITY and SUSPENSION

2013 4

Campaign components: EQUIPMENT ADAPTIVE/MOBILITY

NHTSA Consumer Complaints complaints · snapshot 2026-08-21

Safety signals

◆ Fires
16 → 9
◆ Injuries
24 → 28