Equal-exposure complaint evidence and changes in the reported problem mix

2016 vs 2017 DODGE JOURNEY

NHTSA Consumer Complaints complaints · snapshot 2026-08-21

Share shifts show how a vehicle's problem mix changed. They do not measure reliability, and complaint counts are not normalized for sales volume.

First 119 months on market for each model year

Exposure window calculated through Aug 22, 2026

Age-matched reports

▼ 45.4% fewer reports in the equal exposure window

2016 359 complaints 2017 196 complaints

NHTSA Consumer Complaints complaints · snapshot 2026-08-21

Component share shift

Bars start at the neutral midpoint. Left means a smaller share; right means a larger share.

View component share data as a table
Component 2016 share 2017 share Share change
ELECTRICAL SYSTEM 8.6% 15.3% ▲ 6.7 pts larger share
ENGINE 18.8% 12.8% ▼ 6.0 pts smaller share
AIR BAGS 3.7% 9.2% ▲ 5.5 pts larger share
POWER TRAIN 16.7% 11.2% ▼ 5.5 pts smaller share
FUEL SYSTEM 1.6% 4.1% ▲ 2.5 pts larger share
SERVICE BRAKES 4.4% 2.0% ▼ 2.4 pts smaller share
VEHICLE SPEED CONTROL 6.0% 8.2% ▲ 2.2 pts larger share
EXTERIOR LIGHTING 2.3% 1.0% ▼ 1.3 pts smaller share
SEAT BELTS 1.8% 3.1% ▲ 1.2 pts larger share
STEERING 7.3% 6.1% ▼ 1.2 pts smaller share
VISIBILITY 0.5% 1.5% ▲ 1.0 pts larger share
SUSPENSION 1.3% 0.5% ▼ 0.8 pts smaller share
BACK OVER PREVENTION 0.8% not reported ▼ 0.8 pts smaller share
FORWARD COLLISION AVOIDANCE 0.3% 1.0% ▲ 0.8 pts larger share
TIRES not reported 0.5% ▲ 0.5 pts larger share
WHEELS 1.6% 1.5% ▼ 0.0 pts smaller share
UNKNOWN OR OTHER 28.1% 26.5% ▼ 1.6 pts smaller share

recalls · none on file

Recall campaigns

2016 0

Campaign components: not reported

2017 0

Campaign components: not reported

NHTSA Consumer Complaints complaints · snapshot 2026-08-21

Safety signals

◆ Fires
4 → 7
◆ Injuries
15 → 13