Equal-exposure complaint evidence and changes in the reported problem mix

2010 vs 2011 VOLKSWAGEN JETTA

NHTSA Consumer Complaints complaints · snapshot 2026-08-21

Share shifts show how a vehicle's problem mix changed. They do not measure reliability, and complaint counts are not normalized for sales volume.

First 191 months on market for each model year

Exposure window calculated through Aug 22, 2026

Age-matched reports

▼ 29.8% fewer reports in the equal exposure window

2010 846 complaints 2011 594 complaints

NHTSA Consumer Complaints complaints · snapshot 2026-08-21

Component share shift

Bars start at the neutral midpoint. Left means a smaller share; right means a larger share.

View component share data as a table
Component 2010 share 2011 share Share change
FUEL SYSTEM 29.3% 22.7% ▼ 6.6 pts smaller share
EXTERIOR LIGHTING 2.0% 6.4% ▲ 4.4 pts larger share
ENGINE 14.4% 10.8% ▼ 3.7 pts smaller share
POWER TRAIN 10.2% 7.1% ▼ 3.1 pts smaller share
VISIBILITY 1.1% 3.4% ▲ 2.3 pts larger share
STEERING 1.1% 2.9% ▲ 1.8 pts larger share
AIR BAGS 2.5% 3.4% ▲ 0.9 pts larger share
ELECTRICAL SYSTEM 18.4% 19.2% ▲ 0.8 pts larger share
SERVICE BRAKES 3.4% 2.7% ▼ 0.7 pts smaller share
WHEELS 0.1% 0.7% ▲ 0.6 pts larger share
STRUCTURE 1.7% 2.2% ▲ 0.5 pts larger share
SUSPENSION 1.5% 1.0% ▼ 0.5 pts smaller share
SEAT BELTS 1.3% 1.0% ▼ 0.3 pts smaller share
FORWARD COLLISION AVOIDANCE 0.2% 0.5% ▲ 0.3 pts larger share
TIRES 0.1% 0.3% ▲ 0.2 pts larger share
VEHICLE SPEED CONTROL 2.5% 2.7% ▲ 0.2 pts larger share
UNKNOWN OR OTHER 37.8% 35.2% ▼ 2.6 pts smaller share

NHTSA Safety Recalls recalls · snapshot 2026-08-22

Recall campaigns

2010 5

Campaign components: FUEL SYSTEM, GASOLINE, POWER TRAIN, and SERVICE BRAKES, HYDRAULIC

2011 10

Campaign components: AIR BAGS, ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC, and SUSPENSION

NHTSA Consumer Complaints complaints · snapshot 2026-08-21

Safety signals

◆ Fires
5 → 9
◆ Injuries
11 → 15