Equal-exposure complaint evidence and changes in the reported problem mix

2017 vs 2018 VOLKSWAGEN JETTA

NHTSA Consumer Complaints complaints · snapshot 2026-08-21

Share shifts show how a vehicle's problem mix changed. They do not measure reliability, and complaint counts are not normalized for sales volume.

First 107 months on market for each model year

Exposure window calculated through Aug 22, 2026

Age-matched reports

▼ 79.5% fewer reports in the equal exposure window

NHTSA Consumer Complaints complaints · snapshot 2026-08-21

Bars start at the neutral midpoint. Left means a smaller share; right means a larger share.

View component share data as a table

Component	2017 share	2018 share	Share change
POWER TRAIN	7.6%	16.1%	▲ 8.6 pts larger share
STEERING	6.3%	not reported	▼ 6.3 pts smaller share
ENGINE	12.6%	6.5%	▼ 6.1 pts smaller share
AIR BAGS	5.7%	9.7%	▲ 4.0 pts larger share
VEHICLE SPEED CONTROL	3.1%	not reported	▼ 3.1 pts smaller share
VISIBILITY	2.5%	not reported	▼ 2.5 pts smaller share
EXTERIOR LIGHTING	2.5%	not reported	▼ 2.5 pts smaller share
FUEL SYSTEM	20.1%	22.6%	▲ 2.5 pts larger share
ELECTRICAL SYSTEM	8.8%	6.5%	▼ 2.4 pts smaller share
TIRES	1.3%	3.2%	▲ 2.0 pts larger share
SUSPENSION	1.9%	not reported	▼ 1.9 pts smaller share
WHEELS	1.9%	3.2%	▲ 1.3 pts larger share
BACK OVER PREVENTION	1.3%	not reported	▼ 1.3 pts smaller share
FORWARD COLLISION AVOIDANCE	1.3%	not reported	▼ 1.3 pts smaller share
SERVICE BRAKES	4.4%	3.2%	▼ 1.2 pts smaller share
SEAT BELTS	2.5%	3.2%	▲ 0.7 pts larger share
LANE DEPARTURE	0.6%	not reported	▼ 0.6 pts smaller share
UNKNOWN OR OTHER	28.9%	35.5%	▲ 6.6 pts larger share

NHTSA Safety Recalls recalls · snapshot 2026-08-22

2017 7

Campaign components: ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, EQUIPMENT, FUEL SYSTEM, GASOLINE, and SERVICE BRAKES, HYDRAULIC

2018 3

Campaign components: ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE, and SERVICE BRAKES, HYDRAULIC

NHTSA Consumer Complaints complaints · snapshot 2026-08-21