2020 AUDI Q5 — Owner-Reported Problems
NHTSA Office of Defects Investigation Snapshot 2026-08-22 23 complaints · 6 recalls
Verdict & Safety Summary
Most-reported system: ELECTRICAL SYSTEM (4 complaints · 17.4%)
Safety signals:
- Crashes 3
- Fires 1
- Injuries 3
- Deaths 0
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →
Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.
Component Problem Distribution
Share of owner complaints filed for each vehicle system (unaffected by sales volume)
UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.
View component data as a table
| System / Component | Complaints | Share of Reports | Safety Reports (Crashes / Fires) |
|---|---|---|---|
| ELECTRICAL SYSTEM | 4 | 17.4% | 0 crashes · 0 fires |
| ENGINE | 3 | 13.0% | 0 crashes · 1 fires |
| STEERING | 2 | 8.7% | 0 crashes · 0 fires |
| VEHICLE SPEED CONTROL | 2 | 8.7% | 2 crashes · 0 fires |
| BACK OVER PREVENTION | 1 | 4.4% | 0 crashes · 0 fires |
| FORWARD COLLISION AVOIDANCE | 1 | 4.4% | 0 crashes · 0 fires |
| POWER TRAIN | 1 | 4.4% | 0 crashes · 0 fires |
| SEAT BELTS | 1 | 4.4% | 0 crashes · 0 fires |
| STRUCTURE | 1 | 4.4% | 0 crashes · 0 fires |
| UNKNOWN OR OTHER | 7 | 30.4% | 1 crashes · 0 fires |
NHTSA Consumer Complaints, NHTSA Safety Recalls, and NHTSA Defect Investigations Snapshot 2026-08-22 Open source record Read our complete data methodology →
Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.
Problem & Recall Timeline
Observed complaint volume and manufacturer recall actions over time
- Campaign 21V947000 was reported 482 days after the first earlier complaint mapped to its component.
- Campaign 23V842000 was reported 1,217 days after the first earlier complaint mapped to its component.
View timeline records as a table
| Date | Record type | Count | Record identifier |
|---|---|---|---|
| 2020-Q1 | Owner reports | 1 | |
| 2020-Q2 | Owner reports | 1 | |
| 2020-Q3 | Owner reports | 1 | |
| 2021-Q2 | Owner reports | 1 | |
| 2021-Q4 | Owner reports | 1 | |
| 2022-Q1 | Owner reports | 1 | |
| 2022-Q2 | Owner reports | 3 | |
| 2022-Q3 | Owner reports | 1 | |
| 2023-Q1 | Owner reports | 1 | |
| 2023-Q2 | Owner reports | 1 | |
| 2023-Q3 | Owner reports | 1 | |
| 2023-Q4 | Owner reports | 1 | |
| 2024-Q2 | Owner reports | 1 | |
| 2024-Q3 | Owner reports | 1 | |
| 2024-Q4 | Owner reports | 1 | |
| 2025-Q1 | Owner reports | 1 | |
| 2025-Q2 | Owner reports | 2 | |
| 2025-Q4 | Owner reports | 2 | |
| 2026-Q3 | Owner reports | 1 | |
| Recall campaign | 1 | 19V737000 | |
| Recall campaign | 1 | 20V505000 | |
| Recall campaign | 1 | 21V295000 | |
| Recall campaign | 1 | 21V947000 | |
| Recall campaign | 1 | 22V034000 | |
| Recall campaign | 1 | 23V842000 | |
| Defect investigation | 1 | DP22005 |
Safety Recalls (6)
Official safety recall campaigns filed with NHTSA
-
Manufacturer action
Recall campaign 19V737000
- Report date
- Component:
- STRUCTURE
- Consequence:
- The detached trim may become a road hazard, increasing the risk of crash.
- Remedy:
- Audi will notify owners, and dealers will replace the four clips securing the forward part of the rear wheel arch trim, free of charge. The recall began November 1, 2019. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 66K8.
-
Manufacturer action
Recall campaign 20V505000
- Report date
- Component:
- Not available in the source record
- Consequence:
- In the event of a rear-end crash, the backrest adjustment could break, possibly reducing the amount of occupant restraint, thus increasing risk of injury.
- Remedy:
- Volkswagen will notify owners, and dealers will inspect the front seats, and, as necessary, replace the seatback frames, free of charge. The recall began September 11, 2020. Volkswagen owners may contact their customer service at 1-888-241-2289. Audi owners may contact their customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 72L1, 72K8, and 72K9.
-
Manufacturer action
Recall campaign 21V295000
- Report date
- Component:
- SUSPENSION
- Consequence:
- A broken lock nut may misalign the rear axle, causing a loss of control and increasing the risk of a crash.
- Remedy:
- Dealers will replace the lock nuts and, if necessary, the associated bolts, free of charge. Owner notification letters were mailed June 4, 2021. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 42L1.
-
Manufacturer action
Recall campaign 21V947000
- Report date
- Component:
- ELECTRICAL SYSTEM
- Consequence:
- A gateway control module shutdown will suddenly reduce engine power, increasing the risk of a crash.
- Remedy:
- Dealers will install a protective cover on the gateway control module and seal an underbody seam as necessary, free of charge. Owner notification letters were mailed January 21, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 90S9.
-
Manufacturer action
Recall campaign 22V034000
- Report date
- Component:
- SUSPENSION
- Consequence:
- Rear axle misalignment may cause premature or uneven tire wear, increasing the risk of a crash.
- Remedy:
- Dealers will inspect the rear axle, adjust the alignment as necessary, and replace any prematurely or unevenly worn tires, free of charge. Owner notification letters were mailed March 3, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 42L5.
-
Manufacturer action
Recall campaign 23V842000
- Report date
- Component:
- ELECTRICAL SYSTEM
- Consequence:
- An overheated outlet or charging cable can increase the risk of a fire.
- Remedy:
- Owners are advised not to use the 220V/240V compact/portable charging cable and only use the 110V home charging cable or public charging stations. Dealers will supply a new 220V/240V compact/portable charging cable with an incorporated temperature sensor, free of charge. Owner notification letters were mailed on March 28, 2024. Owners may contact Audi customer service at 1-800-253-2834. Audi's numbers for this recall are 93U6 and 93U8.
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →
Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.
Complaint Narrative Explorer
Verbatim owner-reported defect narratives from NHTSA public records
Data: NHTSA Office of Defects Investigation · snapshot 2026-08-21
Showing 0 of 23 complaints · page 1 of 1
No complaints match the current filters.
EPA Fuel Economy Database Snapshot 2026-08-21 Open source record Read our complete data methodology →
Estimated Ownership Cost
EPA fuel economy ratings and annual operating cost estimates
Data: US EPA Fuel Economy Guide · snapshot 2026-08-21
Adjacent Model Years
Immediate preceding and succeeding model year records
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →
Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.
Methodology & Data Integrity
Data sourced from NHTSA Office of Defects Investigation. Snapshot date: 2026-08-21.