2004 JEEP GRAND CHEROKEE — Owner-Reported Problems

NHTSA Office of Defects Investigation Snapshot 2026-08-22 1,270 complaints · 14 recalls
Most-reported system: AIR BAGS (286 complaints · 22.5%)
Safety signals:
  • Crashes 110
  • Fires 25
  • Injuries 84
  • Deaths 3
Compare with 2003 →
NHTSA Consumer Complaints Snapshot 2026-08-22 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Component Problem Distribution

Share of owner complaints filed for each vehicle system (unaffected by sales volume)

Component Problem Distribution AIR BAGS appears in 286 of 1,270 owner complaints (22.5%) in this vehicle snapshot. AIR BAGS: 286 complaints, 22.5% of reports AIR BAGS 286 · 22.5% · 34 crash reports 1 fire reports VISIBILITY: 196 complaints, 15.4% of reports VISIBILITY 196 · 15.4% · 1 crash reports SERVICE BRAKES: 138 complaints, 10.9% of reports SERVICE BRAKES 138 · 10.9% · 11 crash reports ELECTRICAL SYSTEM: 93 complaints, 7.3% of reports ELECTRICAL SYSTEM 93 · 7.3% · 1 crash reports 5 fire reports ENGINE: 66 complaints, 5.2% of reports ENGINE 66 · 5.2% · 4 fire reports VEHICLE SPEED CONTROL: 64 complaints, 5.0% of reports VEHICLE SPEED CONTROL 64 · 5.0% · 25 crash reports STEERING: 60 complaints, 4.7% of reports STEERING 60 · 4.7% · 5 crash reports POWER TRAIN: 46 complaints, 3.6% of reports POWER TRAIN 46 · 3.6% · 18 crash reports FUEL SYSTEM: 28 complaints, 2.2% of reports FUEL SYSTEM 28 · 2.2% · 1 crash reports UNKNOWN OR OTHER: 617 complaints, 48.6% of reports UNKNOWN OR OTHER 617 · 48.6% · 44 crash reports 14 fire reports 0% 25% 50% 75% 100%

UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.

View component data as a table
System / Component Complaints Share of Reports Safety Reports (Crashes / Fires)
AIR BAGS 286 22.5% 34 crashes · 1 fires
VISIBILITY 196 15.4% 1 crashes · 0 fires
SERVICE BRAKES 138 10.9% 11 crashes · 0 fires
ELECTRICAL SYSTEM 93 7.3% 1 crashes · 5 fires
ENGINE 66 5.2% 0 crashes · 4 fires
VEHICLE SPEED CONTROL 64 5.0% 25 crashes · 0 fires
STEERING 60 4.7% 5 crashes · 0 fires
POWER TRAIN 46 3.6% 18 crashes · 0 fires
FUEL SYSTEM 28 2.2% 1 crashes · 0 fires
UNKNOWN OR OTHER 617 48.6% 44 crashes · 14 fires
NHTSA Consumer Complaints, NHTSA Safety Recalls, and NHTSA Defect Investigations Snapshot 2026-08-22 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Problem & Recall Timeline

Observed complaint volume and manufacturer recall actions over time

Problem & Recall Timeline Owner reports in this snapshot begin in Jul 2003; the first recall shown was reported in Mar 2003. 2003-Q3: 3 owner reports 3 2003-Q4: 3 owner reports 3 2004-Q1: 5 owner reports 5 2004-Q2: 21 owner reports 21 2004-Q3: 18 owner reports 18 2004-Q4: 21 owner reports 21 2005-Q1: 30 owner reports 30 2005-Q2: 30 owner reports 30 2005-Q3: 19 owner reports 19 2005-Q4: 10 owner reports 10 2006-Q1: 17 owner reports 17 2006-Q2: 33 owner reports 33 2006-Q3: 32 owner reports 32 2006-Q4: 32 owner reports 32 2007-Q1: 43 owner reports 43 2007-Q2: 26 owner reports 26 2007-Q3: 12 owner reports 12 2007-Q4: 31 owner reports 31 2008-Q1: 35 owner reports 35 2008-Q2: 22 owner reports 22 2008-Q3: 22 owner reports 22 2008-Q4: 21 owner reports 21 2009-Q1: 26 owner reports 26 2009-Q2: 13 owner reports 13 2009-Q3: 13 owner reports 13 2009-Q4: 18 owner reports 18 2010-Q1: 25 owner reports 25 2010-Q2: 14 owner reports 14 2010-Q3: 23 owner reports 23 2010-Q4: 13 owner reports 13 2011-Q1: 19 owner reports 19 2011-Q2: 9 owner reports 9 2011-Q3: 13 owner reports 13 2011-Q4: 12 owner reports 12 2012-Q1: 9 owner reports 9 2012-Q2: 6 owner reports 6 2012-Q3: 6 owner reports 6 2012-Q4: 10 owner reports 10 2013-Q1: 10 owner reports 10 2013-Q2: 16 owner reports 16 2013-Q3: 29 owner reports 29 2013-Q4: 18 owner reports 18 2014-Q1: 35 owner reports 35 2014-Q2: 17 owner reports 17 2014-Q3: 15 owner reports 15 2014-Q4: 10 owner reports 10 2015-Q1: 27 owner reports 27 2015-Q2: 14 owner reports 14 2015-Q3: 37 owner reports 37 2015-Q4: 36 owner reports 36 2016-Q1: 52 owner reports 52 2016-Q2: 63 owner reports 63 2016-Q3: 27 owner reports 27 2016-Q4: 28 owner reports 28 2017-Q1: 14 owner reports 14 2017-Q2: 10 owner reports 10 2017-Q3: 11 owner reports 11 2017-Q4: 9 owner reports 9 2018-Q1: 4 owner reports 4 2018-Q2: 7 owner reports 7 2018-Q3: 11 owner reports 11 2018-Q4: 6 owner reports 6 2019-Q1: 2 owner reports 2 2019-Q2: 12 owner reports 12 2019-Q3: 6 owner reports 6 2019-Q4: 6 owner reports 6 2020-Q1: 3 owner reports 3 2020-Q3: 4 owner reports 4 2020-Q4: 1 owner reports 1 2021-Q1: 2 owner reports 2 2021-Q4: 2 owner reports 2 2022-Q3: 1 owner reports 1 2022-Q4: 4 owner reports 4 2023-Q1: 2 owner reports 2 2023-Q2: 1 owner reports 1 2024-Q2: 1 owner reports 1 2025-Q3: 2 owner reports 2 Owner reports Mar 2003 Jul 2025 Recall campaign 03V079000 ◆ Recall campaign 03V079000 Recall campaign 04V048000 ◆ Recall campaign 04V048000 Recall campaign 04V112000 ◆ Recall campaign 04V112000 Recall campaign 06E011000 ◆ Recall campaign 06E011000 Recall campaign 06E022000 ◆ Recall campaign 06E022000 Recall campaign 06E023000 ◆ Recall campaign 06E023000 Recall campaign 06V197000 ◆ Recall campaign 06V197000 Recall campaign 06E064000 ◆ Recall campaign 06E064000 Recall campaign 09E012000 ◆ Recall campaign 09E012000 Recall campaign 09V117000 ◆ Recall campaign 09V117000 Recall campaign 09E025000 ◆ Recall campaign 09E025000 Recall campaign 12V527000 ◆ Recall campaign 12V527000 Recall campaign 15V046000 ◆ Recall campaign 15V046000 Recall campaign 15V673000 ◆ Recall campaign 15V673000 Investigation DP09005 ● Investigation DP09005 Investigation PE10031 ● Investigation PE10031 Investigation EA12005 ● Investigation EA12005 Investigation RQ14001 ● Investigation RQ14001
  • Campaign 04V048000 was reported 207 days after the first earlier complaint mapped to its component.
  • Campaign 04V112000 was reported 123 days after the first earlier complaint mapped to its component.
  • Campaign 06E011000 was reported 671 days after the first earlier complaint mapped to its component.
  • Campaign 06V197000 was reported 1,062 days after the first earlier complaint mapped to its component.
  • Campaign 09V117000 was reported 2,099 days after the first earlier complaint mapped to its component.
  • Campaign 09E025000 was reported 167 days after the first earlier complaint mapped to its component.
  • Campaign 15V046000 was reported 3,934 days after the first earlier complaint mapped to its component.
  • Campaign 15V673000 was reported 4,198 days after the first earlier complaint mapped to its component.
View timeline records as a table
Date Record type Count Record identifier
2003-Q3 Owner reports 3
2003-Q4 Owner reports 3
2004-Q1 Owner reports 5
2004-Q2 Owner reports 21
2004-Q3 Owner reports 18
2004-Q4 Owner reports 21
2005-Q1 Owner reports 30
2005-Q2 Owner reports 30
2005-Q3 Owner reports 19
2005-Q4 Owner reports 10
2006-Q1 Owner reports 17
2006-Q2 Owner reports 33
2006-Q3 Owner reports 32
2006-Q4 Owner reports 32
2007-Q1 Owner reports 43
2007-Q2 Owner reports 26
2007-Q3 Owner reports 12
2007-Q4 Owner reports 31
2008-Q1 Owner reports 35
2008-Q2 Owner reports 22
2008-Q3 Owner reports 22
2008-Q4 Owner reports 21
2009-Q1 Owner reports 26
2009-Q2 Owner reports 13
2009-Q3 Owner reports 13
2009-Q4 Owner reports 18
2010-Q1 Owner reports 25
2010-Q2 Owner reports 14
2010-Q3 Owner reports 23
2010-Q4 Owner reports 13
2011-Q1 Owner reports 19
2011-Q2 Owner reports 9
2011-Q3 Owner reports 13
2011-Q4 Owner reports 12
2012-Q1 Owner reports 9
2012-Q2 Owner reports 6
2012-Q3 Owner reports 6
2012-Q4 Owner reports 10
2013-Q1 Owner reports 10
2013-Q2 Owner reports 16
2013-Q3 Owner reports 29
2013-Q4 Owner reports 18
2014-Q1 Owner reports 35
2014-Q2 Owner reports 17
2014-Q3 Owner reports 15
2014-Q4 Owner reports 10
2015-Q1 Owner reports 27
2015-Q2 Owner reports 14
2015-Q3 Owner reports 37
2015-Q4 Owner reports 36
2016-Q1 Owner reports 52
2016-Q2 Owner reports 63
2016-Q3 Owner reports 27
2016-Q4 Owner reports 28
2017-Q1 Owner reports 14
2017-Q2 Owner reports 10
2017-Q3 Owner reports 11
2017-Q4 Owner reports 9
2018-Q1 Owner reports 4
2018-Q2 Owner reports 7
2018-Q3 Owner reports 11
2018-Q4 Owner reports 6
2019-Q1 Owner reports 2
2019-Q2 Owner reports 12
2019-Q3 Owner reports 6
2019-Q4 Owner reports 6
2020-Q1 Owner reports 3
2020-Q3 Owner reports 4
2020-Q4 Owner reports 1
2021-Q1 Owner reports 2
2021-Q4 Owner reports 2
2022-Q3 Owner reports 1
2022-Q4 Owner reports 4
2023-Q1 Owner reports 2
2023-Q2 Owner reports 1
2024-Q2 Owner reports 1
2025-Q3 Owner reports 2
Recall campaign 1 03V079000
Recall campaign 1 04V048000
Recall campaign 1 04V112000
Recall campaign 1 06E011000
Recall campaign 1 06E022000
Recall campaign 1 06E023000
Recall campaign 1 06V197000
Recall campaign 1 06E064000
Recall campaign 1 09E012000
Recall campaign 1 09V117000
Recall campaign 1 09E025000
Recall campaign 1 12V527000
Recall campaign 1 15V046000
Recall campaign 1 15V673000
Defect investigation 1 DP09005
Defect investigation 1 PE10031
Defect investigation 1 EA12005
Defect investigation 1 RQ14001
NHTSA Safety Recalls Snapshot 2026-08-22 Open source record Read our complete data methodology →

Safety Recalls (14)

Official safety recall campaigns filed with NHTSA

  1. Manufacturer action

    Recall campaign 03V079000

    Report date
    Component:
    STEERING
    Consequence:
    A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.
    Remedy:
    DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
    View authoritative NHTSA record →

  2. Manufacturer action

    Recall campaign 04V048000

    Report date
    Component:
    EQUIPMENT
    Consequence:
    THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.
    Remedy:
    OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
    View authoritative NHTSA record →

  3. Manufacturer action

    Recall campaign 04V112000

    Report date
    Component:
    ELECTRICAL SYSTEM
    Consequence:
    IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.
    Remedy:
    DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
    View authoritative NHTSA record →

  4. Manufacturer action

    Recall campaign 06E011000

    Report date
    Component:
    FUEL SYSTEM, GASOLINE
    Consequence:
    IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
    Remedy:
    AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
    View authoritative NHTSA record →

  5. Manufacturer action

    Recall campaign 06E022000

    Report date
    Component:
    Not available in the source record
    Consequence:
    LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
    Remedy:
    AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
    View authoritative NHTSA record →

  6. Manufacturer action

    Recall campaign 06E023000

    Report date
    Component:
    EXTERIOR LIGHTING
    Consequence:
    WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
    Remedy:
    ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
    View authoritative NHTSA record →

  7. Manufacturer action

    Recall campaign 06E064000

    Report date
    Component:
    Not available in the source record
    Consequence:
    LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
    Remedy:
    TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
    View authoritative NHTSA record →

  8. Manufacturer action

    Recall campaign 06V197000

    Report date
    Component:
    SEATS
    Consequence:
    OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
    Remedy:
    DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
    View authoritative NHTSA record →

  9. Manufacturer action

    Recall campaign 09E012000

    Report date
    Component:
    Not available in the source record
    Consequence:
    DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
    Remedy:
    SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
    View authoritative NHTSA record →

  10. Manufacturer action

    Recall campaign 09E025000

    Report date
    Component:
    EXTERIOR LIGHTING
    Consequence:
    DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
    Remedy:
    DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
    View authoritative NHTSA record →

  11. Manufacturer action

    Recall campaign 09V117000

    Report date
    Component:
    SEATS
    Consequence:
    OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
    Remedy:
    DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
    View authoritative NHTSA record →

  12. Manufacturer action

    Recall campaign 12V527000

    Report date
    Component:
    Not available in the source record
    Consequence:
    Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
    Remedy:
    Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
    View authoritative NHTSA record →

  13. Manufacturer action

    Recall campaign 15V046000

    Report date
    Component:
    AIR BAGS
    Consequence:
    Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
    Remedy:
    Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
    View authoritative NHTSA record →

  14. Manufacturer action

    Recall campaign 15V673000

    Report date
    Component:
    AIR BAGS
    Consequence:
    Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
    Remedy:
    Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
    View authoritative NHTSA record →
NHTSA Consumer Complaints Snapshot 2026-08-22 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Complaint Narrative Explorer

Verbatim owner-reported defect narratives from NHTSA public records

Data: NHTSA Office of Defects Investigation · snapshot 2026-08-22
Safety incident filters
Showing 0 of 1,270 complaints · page 1 of 51

No complaints match the current filters.
EPA Fuel Economy Database Snapshot 2026-08-21 Open source record Read our complete data methodology →

Estimated Ownership Cost

EPA fuel economy ratings and annual operating cost estimates

Data: US EPA Fuel Economy Guide · snapshot 2026-08-21
Supported range: 1,000–60,000 miles per year
Supported range: $1.50–$10.00 per gallon
55% city45% highway
Estimate unavailable

EPA fuel-economy data is unavailable for this vehicle.

No estimate is shown when required EPA values are unavailable.

 Open Ownership Cost Calculator →

Adjacent Model Years

Immediate preceding and succeeding model year records

NHTSA Consumer Complaints Snapshot 2026-08-22 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Methodology & Data Integrity

Data sourced from NHTSA Office of Defects Investigation. Snapshot date: 2026-08-22.

Read our complete data methodology → Sources