2017 JEEP GRAND CHEROKEE — Owner-Reported Problems
NHTSA Office of Defects Investigation Snapshot 2026-08-22 363 complaints · 6 recalls
Verdict & Safety Summary
Most-reported system: POWER TRAIN (67 complaints · 18.5%)
Safety signals:
- Crashes 26
- Fires 3
- Injuries 19
- Deaths 0
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →
Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.
Component Problem Distribution
Share of owner complaints filed for each vehicle system (unaffected by sales volume)
UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.
View component data as a table
| System / Component | Complaints | Share of Reports | Safety Reports (Crashes / Fires) |
|---|---|---|---|
| POWER TRAIN | 67 | 18.5% | 3 crashes · 0 fires |
| ENGINE | 63 | 17.4% | 0 crashes · 0 fires |
| ELECTRICAL SYSTEM | 24 | 6.6% | 0 crashes · 1 fires |
| FUEL SYSTEM | 24 | 6.6% | 1 crashes · 0 fires |
| SERVICE BRAKES | 15 | 4.1% | 5 crashes · 0 fires |
| VEHICLE SPEED CONTROL | 15 | 4.1% | 2 crashes · 0 fires |
| EXTERIOR LIGHTING | 13 | 3.6% | 0 crashes · 0 fires |
| STEERING | 11 | 3.0% | 1 crashes · 0 fires |
| AIR BAGS | 8 | 2.2% | 6 crashes · 0 fires |
| UNKNOWN OR OTHER | 108 | 29.8% | 8 crashes · 2 fires |
NHTSA Consumer Complaints, NHTSA Safety Recalls, and NHTSA Defect Investigations Snapshot 2026-08-22 Open source record Read our complete data methodology →
Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.
Problem & Recall Timeline
Observed complaint volume and manufacturer recall actions over time
- Campaign 17E061000 was reported 29 days after the first earlier complaint mapped to its component.
- Campaign 18V332000 was reported 337 days after the first earlier complaint mapped to its component.
- Campaign 20V699000 was reported 1,149 days after the first earlier complaint mapped to its component.
- Campaign 22V406000 was reported 1,676 days after the first earlier complaint mapped to its component.
View timeline records as a table
| Date | Record type | Count | Record identifier |
|---|---|---|---|
| 2016-Q4 | Owner reports | 1 | |
| 2017-Q1 | Owner reports | 4 | |
| 2017-Q2 | Owner reports | 5 | |
| 2017-Q3 | Owner reports | 9 | |
| 2017-Q4 | Owner reports | 8 | |
| 2018-Q1 | Owner reports | 8 | |
| 2018-Q2 | Owner reports | 13 | |
| 2018-Q3 | Owner reports | 12 | |
| 2018-Q4 | Owner reports | 10 | |
| 2019-Q1 | Owner reports | 13 | |
| 2019-Q2 | Owner reports | 13 | |
| 2019-Q3 | Owner reports | 16 | |
| 2019-Q4 | Owner reports | 7 | |
| 2020-Q1 | Owner reports | 14 | |
| 2020-Q2 | Owner reports | 7 | |
| 2020-Q3 | Owner reports | 17 | |
| 2020-Q4 | Owner reports | 8 | |
| 2021-Q1 | Owner reports | 11 | |
| 2021-Q2 | Owner reports | 6 | |
| 2021-Q3 | Owner reports | 5 | |
| 2021-Q4 | Owner reports | 5 | |
| 2022-Q1 | Owner reports | 7 | |
| 2022-Q2 | Owner reports | 8 | |
| 2022-Q3 | Owner reports | 11 | |
| 2022-Q4 | Owner reports | 9 | |
| 2023-Q1 | Owner reports | 6 | |
| 2023-Q2 | Owner reports | 14 | |
| 2023-Q3 | Owner reports | 13 | |
| 2023-Q4 | Owner reports | 3 | |
| 2024-Q1 | Owner reports | 7 | |
| 2024-Q2 | Owner reports | 9 | |
| 2024-Q3 | Owner reports | 8 | |
| 2024-Q4 | Owner reports | 8 | |
| 2025-Q1 | Owner reports | 17 | |
| 2025-Q2 | Owner reports | 8 | |
| 2025-Q3 | Owner reports | 8 | |
| 2025-Q4 | Owner reports | 16 | |
| 2026-Q1 | Owner reports | 11 | |
| 2026-Q2 | Owner reports | 5 | |
| 2026-Q3 | Owner reports | 3 | |
| Recall campaign | 1 | 16V686000 | |
| Recall campaign | 1 | 17E061000 | |
| Recall campaign | 1 | 18V332000 | |
| Recall campaign | 1 | 20V699000 | |
| Recall campaign | 1 | 22V406000 | |
| Recall campaign | 1 | 23V411000 | |
| Defect investigation | 1 | PE19014 | |
| Defect investigation | 1 | EA21002 | |
| Defect investigation | 1 | EA23001 |
Safety Recalls (6)
Official safety recall campaigns filed with NHTSA
-
Manufacturer action
Recall campaign 16V686000
- Report date
- Component:
- Not available in the source record
- Consequence:
- If the tow bracket is loose, the bracket may detach from the vehicle while being it is being driven, possibly becoming a road hazard. If the bracket detaches during a vehicle recovery, there may be a loss of control of the towed vehicle. Either scenario increases the risk of a crash.
- Remedy:
- Chrysler will notify owners, and dealers will confirm both tow hook bracket bolts are properly tightened, free of charge. The recall began on October 31, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S73.
-
Manufacturer action
Recall campaign 17E061000
- Report date
- Component:
- ENGINE AND ENGINE COOLING
- Consequence:
- A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
- Remedy:
- ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
-
Manufacturer action
Recall campaign 18V332000
- Report date
- Component:
- ELECTRICAL SYSTEM
- Consequence:
- If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
- Remedy:
- Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
-
Manufacturer action
Recall campaign 20V699000
- Report date
- Component:
- ENGINE AND ENGINE COOLING
- Consequence:
- Combustion in the intake manifold can increase the risk of a fire.
- Remedy:
- FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
-
Manufacturer action
Recall campaign 22V406000
- Report date
- Component:
- FUEL SYSTEM, DIESEL
- Consequence:
- Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
- Remedy:
- Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
-
Manufacturer action
Recall campaign 23V411000
- Report date
- Component:
- Not available in the source record
- Consequence:
- An engine stall can increase the risk of a crash.
- Remedy:
- Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →
Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.
Complaint Narrative Explorer
Verbatim owner-reported defect narratives from NHTSA public records
Data: NHTSA Office of Defects Investigation · snapshot 2026-08-21
Showing 0 of 363 complaints · page 1 of 15
No complaints match the current filters.
EPA Fuel Economy Database Snapshot 2026-08-21 Open source record Read our complete data methodology →
Estimated Ownership Cost
EPA fuel economy ratings and annual operating cost estimates
Data: US EPA Fuel Economy Guide · snapshot 2026-08-21
Adjacent Model Years
Immediate preceding and succeeding model year records
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →
Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.
Methodology & Data Integrity
Data sourced from NHTSA Office of Defects Investigation. Snapshot date: 2026-08-21.