2025 JEEP GRAND CHEROKEE — Owner-Reported Problems
Verdict & Safety Summary
- Crashes 5
- Fires 1
- Injuries 7
- Deaths 0
Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.
Component Problem Distribution
Share of owner complaints filed for each vehicle system (unaffected by sales volume)
UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.
View component data as a table
| System / Component | Complaints | Share of Reports | Safety Reports (Crashes / Fires) |
|---|---|---|---|
| ELECTRICAL SYSTEM | 13 | 19.7% | 1 crashes · 0 fires |
| ENGINE | 7 | 10.6% | 0 crashes · 1 fires |
| FORWARD COLLISION AVOIDANCE | 7 | 10.6% | 0 crashes · 0 fires |
| FUEL SYSTEM | 7 | 10.6% | 0 crashes · 0 fires |
| POWER TRAIN | 5 | 7.6% | 0 crashes · 0 fires |
| VEHICLE SPEED CONTROL | 5 | 7.6% | 0 crashes · 0 fires |
| AIR BAGS | 3 | 4.6% | 3 crashes · 0 fires |
| LANE DEPARTURE | 3 | 4.6% | 0 crashes · 0 fires |
| STRUCTURE | 2 | 3.0% | 1 crashes · 0 fires |
| UNKNOWN OR OTHER | 26 | 39.4% | 0 crashes · 0 fires |
Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.
Problem & Recall Timeline
Observed complaint volume and manufacturer recall actions over time
- Campaign 25V576000 was reported 146 days after the first earlier complaint mapped to its component.
- Campaign 25V741000 was reported 202 days after the first earlier complaint mapped to its component.
- Campaign 26V328000 was reported 36 days after the first earlier complaint mapped to its component.
View timeline records as a table
| Date | Record type | Count | Record identifier |
|---|---|---|---|
| 2025-Q1 | Owner reports | 1 | |
| 2025-Q2 | Owner reports | 7 | |
| 2025-Q3 | Owner reports | 11 | |
| 2025-Q4 | Owner reports | 12 | |
| 2026-Q1 | Owner reports | 15 | |
| 2026-Q2 | Owner reports | 13 | |
| 2026-Q3 | Owner reports | 7 | |
| Recall campaign | 1 | 25V576000 | |
| Recall campaign | 1 | 25V741000 | |
| Recall campaign | 1 | 25V766000 | |
| Recall campaign | 1 | 26V328000 |
Safety Recalls (4)
Official safety recall campaigns filed with NHTSA
-
Manufacturer action
Recall campaign 25V576000
- Report date
- Component:
- ELECTRICAL SYSTEM
- Consequence:
- A loss of drive power increases the risk of a crash.
- Remedy:
- Dealers will update the hybrid control processer software, free of charge. Owner notification letters were mailed October 14, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 73C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 11, 2025.
-
Manufacturer action
Recall campaign 25V741000
- Report date
- Component:
- ELECTRICAL SYSTEM
- Consequence:
- A vehicle fire can increase the risk of injury.
- Remedy:
- Owners are advised to park outside and away from structures and not to charge their vehicles until the remedy is completed. Dealers will update the high voltage battery software, and replace the high voltage battery, as necessary, free of charge. Some owner notification letters were mailed beginning December 17, 2025. The remaining owner notification letters will be mailed at a later date. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 68C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning November 6, 2025. Vehicles that were previously recalled for the same issue under NHTSA Recalls 24V720 and 23V787 will need to have the new remedy performed.
-
Manufacturer action
Recall campaign 25V766000
- Report date
- Component:
- Not available in the source record
- Consequence:
- A loss of drive power increases the risk of a crash, and a vehicle fire can increase the risk of injury.
- Remedy:
- Dealers will install a software update and replace the block or engine as necessary, free of charge. Owner notification letters were mailed beginning May 7, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 78C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning November 13, 2025.
-
Manufacturer action
Recall campaign 26V328000
- Report date
- Component:
- AIR BAGS
- Consequence:
- Delayed air bag deployment during a crash increases the risk of injury.
- Remedy:
- Dealers will update the occupant restraint controller module software, free of charge. Some owner notification letters are expected to be mailed June 18, 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 01D. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov on May 28, 2026.
Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.
Complaint Narrative Explorer
Verbatim owner-reported defect narratives from NHTSA public records
No complaints match the current filters.
Estimated Ownership Cost
EPA fuel economy ratings and annual operating cost estimates
Adjacent Model Years
Immediate preceding and succeeding model year records
Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.
Methodology & Data Integrity
Data sourced from NHTSA Office of Defects Investigation. Snapshot date: 2026-08-21.