2020 JEEP WRANGLER — Owner-Reported Problems

NHTSA Office of Defects Investigation Snapshot 2026-08-22 597 complaints · 12 recalls
Most-reported system: STEERING (186 complaints · 31.2%)
Safety signals:
  • Crashes 16
  • Fires 12
  • Injuries 7
  • Deaths 0
Compare with 2019 →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Component Problem Distribution

Share of owner complaints filed for each vehicle system (unaffected by sales volume)

Component Problem Distribution STEERING appears in 186 of 597 owner complaints (31.2%) in this vehicle snapshot. STEERING: 186 complaints, 31.2% of reports STEERING 186 · 31.2% · 4 crash reports ELECTRICAL SYSTEM: 127 complaints, 21.3% of reports ELECTRICAL SYSTEM 127 · 21.3% · 1 crash reports 3 fire reports POWER TRAIN: 38 complaints, 6.4% of reports POWER TRAIN 38 · 6.4% · 1 crash reports 1 fire reports ENGINE: 37 complaints, 6.2% of reports ENGINE 37 · 6.2% · 1 crash reports 5 fire reports FUEL SYSTEM: 33 complaints, 5.5% of reports FUEL SYSTEM 33 · 5.5% · 1 fire reports SUSPENSION: 33 complaints, 5.5% of reports SUSPENSION 33 · 5.5% · 1 crash reports VISIBILITY: 29 complaints, 4.9% of reports VISIBILITY 29 · 4.9% STRUCTURE: 14 complaints, 2.4% of reports STRUCTURE 14 · 2.4% · 1 crash reports WHEELS: 10 complaints, 1.7% of reports WHEELS 10 · 1.7% UNKNOWN OR OTHER: 95 complaints, 15.9% of reports UNKNOWN OR OTHER 95 · 15.9% · 3 crash reports 3 fire reports 0% 25% 50% 75% 100%

UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.

View component data as a table
System / Component Complaints Share of Reports Safety Reports (Crashes / Fires)
STEERING 186 31.2% 4 crashes · 0 fires
ELECTRICAL SYSTEM 127 21.3% 1 crashes · 3 fires
POWER TRAIN 38 6.4% 1 crashes · 1 fires
ENGINE 37 6.2% 1 crashes · 5 fires
FUEL SYSTEM 33 5.5% 0 crashes · 1 fires
SUSPENSION 33 5.5% 1 crashes · 0 fires
VISIBILITY 29 4.9% 0 crashes · 0 fires
STRUCTURE 14 2.4% 1 crashes · 0 fires
WHEELS 10 1.7% 0 crashes · 0 fires
UNKNOWN OR OTHER 95 15.9% 3 crashes · 3 fires
NHTSA Consumer Complaints, NHTSA Safety Recalls, and NHTSA Defect Investigations Snapshot 2026-08-22 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Problem & Recall Timeline

Observed complaint volume and manufacturer recall actions over time

Problem & Recall Timeline Owner reports in this snapshot begin in Jul 2019; the first recall shown was reported in Jan 2020. 2019-Q3: 7 owner reports 7 2019-Q4: 16 owner reports 16 2020-Q1: 28 owner reports 28 2020-Q2: 25 owner reports 25 2020-Q3: 56 owner reports 56 2020-Q4: 17 owner reports 17 2021-Q1: 13 owner reports 13 2021-Q2: 10 owner reports 10 2021-Q3: 10 owner reports 10 2021-Q4: 11 owner reports 11 2022-Q1: 10 owner reports 10 2022-Q2: 11 owner reports 11 2022-Q3: 11 owner reports 11 2022-Q4: 18 owner reports 18 2023-Q1: 24 owner reports 24 2023-Q2: 19 owner reports 19 2023-Q3: 20 owner reports 20 2023-Q4: 16 owner reports 16 2024-Q1: 16 owner reports 16 2024-Q2: 12 owner reports 12 2024-Q3: 19 owner reports 19 2024-Q4: 26 owner reports 26 2025-Q1: 34 owner reports 34 2025-Q2: 19 owner reports 19 2025-Q3: 29 owner reports 29 2025-Q4: 46 owner reports 46 2026-Q1: 43 owner reports 43 2026-Q2: 23 owner reports 23 2026-Q3: 8 owner reports 8 Owner reports Jul 2019 Jul 2026 Recall campaign 20V042000 ◆ Recall campaign 20V042000 Recall campaign 20V124000 ◆ Recall campaign 20V124000 Recall campaign 20V191000 ◆ Recall campaign 20V191000 Recall campaign 21V028000 ◆ Recall campaign 21V028000 Recall campaign 21V665000 ◆ Recall campaign 21V665000 Recall campaign 22V638000 ◆ Recall campaign 22V638000 Recall campaign 22V767000 ◆ Recall campaign 22V767000 Recall campaign 23V116000 ◆ Recall campaign 23V116000 Recall campaign 23V191000 ◆ Recall campaign 23V191000 Recall campaign 24V652000 ◆ Recall campaign 24V652000 Recall campaign 24V676000 ◆ Recall campaign 24V676000 Recall campaign 25V741000 ◆ Recall campaign 25V741000 Investigation EA23001 ● Investigation EA23001 Investigation PE25014 ● Investigation PE25014
  • Campaign 20V042000 was reported 119 days after the first earlier complaint mapped to its component.
  • Campaign 20V124000 was reported 29 days after the first earlier complaint mapped to its component.
  • Campaign 21V028000 was reported 360 days after the first earlier complaint mapped to its component.
  • Campaign 21V665000 was reported 71 days after the first earlier complaint mapped to its component.
  • Campaign 22V638000 was reported 444 days after the first earlier complaint mapped to its component.
  • Campaign 23V116000 was reported 1,116 days after the first earlier complaint mapped to its component.
  • Campaign 23V191000 was reported 1,263 days after the first earlier complaint mapped to its component.
  • Campaign 24V652000 was reported 947 days after the first earlier complaint mapped to its component.
  • Campaign 24V676000 was reported 1,193 days after the first earlier complaint mapped to its component.
  • Campaign 25V741000 was reported 1,367 days after the first earlier complaint mapped to its component.
View timeline records as a table
Date Record type Count Record identifier
2019-Q3 Owner reports 7
2019-Q4 Owner reports 16
2020-Q1 Owner reports 28
2020-Q2 Owner reports 25
2020-Q3 Owner reports 56
2020-Q4 Owner reports 17
2021-Q1 Owner reports 13
2021-Q2 Owner reports 10
2021-Q3 Owner reports 10
2021-Q4 Owner reports 11
2022-Q1 Owner reports 10
2022-Q2 Owner reports 11
2022-Q3 Owner reports 11
2022-Q4 Owner reports 18
2023-Q1 Owner reports 24
2023-Q2 Owner reports 19
2023-Q3 Owner reports 20
2023-Q4 Owner reports 16
2024-Q1 Owner reports 16
2024-Q2 Owner reports 12
2024-Q3 Owner reports 19
2024-Q4 Owner reports 26
2025-Q1 Owner reports 34
2025-Q2 Owner reports 19
2025-Q3 Owner reports 29
2025-Q4 Owner reports 46
2026-Q1 Owner reports 43
2026-Q2 Owner reports 23
2026-Q3 Owner reports 8
Recall campaign 1 20V042000
Recall campaign 1 20V124000
Recall campaign 1 20V191000
Recall campaign 1 21V028000
Recall campaign 1 21V665000
Recall campaign 1 22V638000
Recall campaign 1 22V767000
Recall campaign 1 23V116000
Recall campaign 1 23V191000
Recall campaign 1 24V652000
Recall campaign 1 24V676000
Recall campaign 1 25V741000
Defect investigation 1 EA23001
Defect investigation 1 PE25014
NHTSA Safety Recalls Snapshot 2026-08-22 Open source record Read our complete data methodology →

Safety Recalls (12)

Official safety recall campaigns filed with NHTSA

  1. Manufacturer action

    Recall campaign 20V042000

    Report date
    Component:
    SUSPENSION
    Consequence:
    The improper weld may allow the lower control arm to separate from the axle which can increase the risk of a crash.
    Remedy:
    Chrysler will notify owners, and dealers will inspect the front axles, replacing them as necessary, free of charge. The recall began February 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W01.
    View authoritative NHTSA record →

  2. Manufacturer action

    Recall campaign 20V124000

    Report date
    Component:
    POWER TRAIN
    Consequence:
    The overheated clutch components may increase the risk of a fire. Additionally, damage to other nearby components can result in debris falling onto the road or a loss of drive, increasing the risk of a crash.
    Remedy:
    Chrysler will notify owners, and dealers will reroute a wire harness and inspect the clutch system, and replace components as needed. The recall began April 30, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W12.
    View authoritative NHTSA record →

  3. Manufacturer action

    Recall campaign 20V191000

    Report date
    Component:
    BACK OVER PREVENTION
    Consequence:
    The lingering rearview image can distract the driver, increasing the risk of a crash.
    Remedy:
    Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
    View authoritative NHTSA record →

  4. Manufacturer action

    Recall campaign 21V028000

    Report date
    Component:
    POWER TRAIN
    Consequence:
    Overheated clutch components may increase the risk of a fire. Additionally, damage to other nearby components can result in debris falling onto the road or a loss of drive, increasing the risk of a crash.
    Remedy:
    FCA US LLC will notify owners, and dealers will add software to reduce engine torque capability when clutch assembly temperatures rise to a level that may damage the inner pressure plate, free of charge." FCA has ordered a stop sale for the affected vehicles as of February 25, 2021. Owner notification letters were mailed on March 4, 2021.
    View authoritative NHTSA record →

  5. Manufacturer action

    Recall campaign 21V665000

    Report date
    Component:
    FUEL SYSTEM, GASOLINE
    Consequence:
    A fuel leak in the presence of an ignition source increases the risk of fire.
    Remedy:
    Dealers will inspect and replace the fuel supply line as needed, free of charge. Owner notification letters were mailed on September 10, 2021. Owners may contact FCA US LLC customer service at 1-800-853-140. FCA US LLC's number for this recall is Y10.
    View authoritative NHTSA record →

  6. Manufacturer action

    Recall campaign 22V638000

    Report date
    Component:
    BACK OVER PREVENTION
    Consequence:
    A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
    Remedy:
    Dealers will update the radio software, free of charge. Owner notification letters were mailed October 6, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA, LLC's number for this recall is Z86.
    View authoritative NHTSA record →

  7. Manufacturer action

    Recall campaign 22V767000

    Report date
    Component:
    Not available in the source record
    Consequence:
    An engine stall can increase the risk of a crash.
    Remedy:
    Dealers will replace the HPFP and inspect and replace additional fuel system components, as necessary, free of charge. Owner notification letters were mailed October 17, 2023. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is Z96.
    View authoritative NHTSA record →

  8. Manufacturer action

    Recall campaign 23V116000

    Report date
    Component:
    POWER TRAIN
    Consequence:
    Overheated clutch components may increase the risk of a fire. Additionally, damage to other nearby components can result in debris falling onto the road or a loss of drive, increasing the risk of a crash.
    Remedy:
    Dealers will replace the clutch assembly and update the software, free of charge. Owner notification letters were mailed from November 16, 2023 through July 25, 2024. Owners may contact (FCA US, LLC) customer service at 1-800-853-1403. FCA US LLC's number for this recall is 19A. This recall expands and replaces previous recall 21V-028. Vehicles previously repaired under recall 21V-028 will need to have the new remedy completed.
    View authoritative NHTSA record →

  9. Manufacturer action

    Recall campaign 23V191000

    Report date
    Component:
    STRUCTURE
    Consequence:
    A fuel leak in the presence of an ignition source increases the risk of a fire.
    Remedy:
    Dealers will inspect and, if necessary, remove the frame stud and apply paint, free of charge. Owner notification letters were mailed April 6, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 28A.
    View authoritative NHTSA record →

  10. Manufacturer action

    Recall campaign 24V652000

    Report date
    Component:
    ELECTRICAL SYSTEM
    Consequence:
    An instrument panel that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
    Remedy:
    Dealers will replace the instrument panel cluster, free of charge. Owner notification letters were mailed between October 3, 2024, and January 23, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 30B.
    View authoritative NHTSA record →

  11. Manufacturer action

    Recall campaign 24V676000

    Report date
    Component:
    BACK OVER PREVENTION
    Consequence:
    A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash. Additionally, a center brake light that fails to illuminate can fail to indicate to other drivers that the vehicle is slowing down, increasing the risk of a crash.
    Remedy:
    Dealers replaced the harness for the center brake light and rearview camera and/or the spare tire carrier/harness assembly, as necessary, free of charge. All vehicles were repaired by January 15, 2024. Owner notification letters were mailed September 26, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 77B.
    View authoritative NHTSA record →

  12. Manufacturer action

    Recall campaign 25V741000

    Report date
    Component:
    ELECTRICAL SYSTEM
    Consequence:
    A vehicle fire can increase the risk of injury.
    Remedy:
    Owners are advised to park outside and away from structures and not to charge their vehicles until the remedy is completed. Dealers will update the high voltage battery software, and replace the high voltage battery, as necessary, free of charge. Some owner notification letters were mailed beginning December 17, 2025. The remaining owner notification letters will be mailed at a later date. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 68C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning November 6, 2025. Vehicles that were previously recalled for the same issue under NHTSA Recalls 24V720 and 23V787 will need to have the new remedy performed.
    View authoritative NHTSA record →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Complaint Narrative Explorer

Verbatim owner-reported defect narratives from NHTSA public records

Data: NHTSA Office of Defects Investigation · snapshot 2026-08-21
Safety incident filters
Showing 0 of 597 complaints · page 1 of 24

No complaints match the current filters.
EPA Fuel Economy Database Snapshot 2026-08-21 Open source record Read our complete data methodology →

Estimated Ownership Cost

EPA fuel economy ratings and annual operating cost estimates

Data: US EPA Fuel Economy Guide · snapshot 2026-08-21
Supported range: 1,000–60,000 miles per year
Supported range: $1.50–$10.00 per gallon
55% city45% highway
Estimate unavailable

EPA fuel-economy data is unavailable for this vehicle.

No estimate is shown when required EPA values are unavailable.

 Open Ownership Cost Calculator →

Adjacent Model Years

Immediate preceding and succeeding model year records

NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Methodology & Data Integrity

Data sourced from NHTSA Office of Defects Investigation. Snapshot date: 2026-08-21.

Read our complete data methodology → Sources