2024 TESLA MODEL Y — Owner-Reported Problems
Verdict & Safety Summary
- Crashes 70
- Fires 4
- Injuries 56
- Deaths 0
Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.
Component Problem Distribution
Share of owner complaints filed for each vehicle system (unaffected by sales volume)
UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.
View component data as a table
| System / Component | Complaints | Share of Reports | Safety Reports (Crashes / Fires) |
|---|---|---|---|
| FORWARD COLLISION AVOIDANCE | 79 | 25.4% | 17 crashes · 2 fires |
| BACK OVER PREVENTION | 54 | 17.4% | 7 crashes · 0 fires |
| ELECTRICAL SYSTEM | 26 | 8.4% | 6 crashes · 2 fires |
| LANE DEPARTURE | 26 | 8.4% | 9 crashes · 0 fires |
| STEERING | 11 | 3.5% | 3 crashes · 0 fires |
| STRUCTURE | 9 | 2.9% | 1 crashes · 0 fires |
| VEHICLE SPEED CONTROL | 9 | 2.9% | 7 crashes · 0 fires |
| SERVICE BRAKES | 8 | 2.6% | 3 crashes · 0 fires |
| SUSPENSION | 7 | 2.3% | 1 crashes · 0 fires |
| UNKNOWN OR OTHER | 227 | 73.0% | 48 crashes · 2 fires |
Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.
Problem & Recall Timeline
Observed complaint volume and manufacturer recall actions over time
- Campaign 24V554000 was reported 106 days after the first earlier complaint mapped to its component.
- Campaign 24V886000 was reported 287 days after the first earlier complaint mapped to its component.
- Campaign 24V935000 was reported 105 days after the first earlier complaint mapped to its component.
- Campaign 25V002000 was reported 147 days after the first earlier complaint mapped to its component.
View timeline records as a table
| Date | Record type | Count | Record identifier |
|---|---|---|---|
| 2024-Q1 | Owner reports | 6 | |
| 2024-Q2 | Owner reports | 23 | |
| 2024-Q3 | Owner reports | 25 | |
| 2024-Q4 | Owner reports | 101 | |
| 2025-Q1 | Owner reports | 29 | |
| 2025-Q2 | Owner reports | 11 | |
| 2025-Q3 | Owner reports | 18 | |
| 2025-Q4 | Owner reports | 34 | |
| 2026-Q1 | Owner reports | 16 | |
| 2026-Q2 | Owner reports | 25 | |
| 2026-Q3 | Owner reports | 23 | |
| Recall campaign | 1 | 24V051000 | |
| Recall campaign | 1 | 24V554000 | |
| Recall campaign | 1 | 24V886000 | |
| Recall campaign | 1 | 24V935000 | |
| Recall campaign | 1 | 25V002000 | |
| Defect investigation | 1 | PE22002 | |
| Defect investigation | 1 | RQ24009 | |
| Defect investigation | 1 | PE24031 | |
| Defect investigation | 1 | PE24033 | |
| Defect investigation | 1 | AQ25002 | |
| Defect investigation | 1 | PE25012 | |
| Defect investigation | 1 | EA26002 |
Safety Recalls (5)
Official safety recall campaigns filed with NHTSA
-
Manufacturer action
Recall campaign 24V051000
- Report date
- Component:
- ELECTRICAL SYSTEM
- Consequence:
- Warning lights with a smaller font size can make critical safety information on the instrument panel difficult to read, increasing the risk of a crash.
- Remedy:
- Tesla began releasing an over-the-air (OTA) software update, free of charge. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-003.
-
Manufacturer action
Recall campaign 24V554000
- Report date
- Component:
- ELECTRICAL SYSTEM
- Consequence:
- An unlatched hood can fully open, obstructing the driver's view and increasing the risk of a crash.
- Remedy:
- Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed September 24, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-012.
-
Manufacturer action
Recall campaign 24V886000
- Report date
- Component:
- SEATS
- Consequence:
- The seat back frame may not properly restrain the occupant during a crash, increasing the risk of injury.
- Remedy:
- Tesla service will replace the seat assembly, free of charge. Owner notification letters were mailed January 21, 2025. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-13-004.
-
Manufacturer action
Recall campaign 24V935000
- Report date
- Component:
- TIRES
- Consequence:
- Driving with improperly inflated tires increases the risk of a crash.
- Remedy:
- Tesla released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 15, 2025. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-018.
-
Manufacturer action
Recall campaign 25V002000
- Report date
- Component:
- BACK OVER PREVENTION
- Consequence:
- A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
- Remedy:
- Tesla released an over-the-air (OTA) software update, free of charge. Tesla will also identify any vehicles that experienced a circuit board failure, or stress that may lead to a circuit board failure, and replace the affected computers, free of charge. Owner notification letters were mailed March 7, 2025. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-25-00-001.
Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.
Complaint Narrative Explorer
Verbatim owner-reported defect narratives from NHTSA public records
No complaints match the current filters.
Estimated Ownership Cost
EPA fuel economy ratings and annual operating cost estimates
Adjacent Model Years
Immediate preceding and succeeding model year records
Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.
Methodology & Data Integrity
Data sourced from NHTSA Office of Defects Investigation. Snapshot date: 2026-08-21.