2011 DODGE JOURNEY — Owner-Reported Problems

NHTSA Office of Defects Investigation Snapshot 2026-08-22 167 complaints · 4 recalls
Most-reported system: SERVICE BRAKES (40 complaints · 24.0%)
Safety signals:
  • Crashes 7
  • Fires 4
  • Injuries 10
  • Deaths 0
Compare with 2010 →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Component Problem Distribution

Share of owner complaints filed for each vehicle system (unaffected by sales volume)

Component Problem Distribution SERVICE BRAKES appears in 40 of 167 owner complaints (24.0%) in this vehicle snapshot. SERVICE BRAKES: 40 complaints, 24.0% of reports SERVICE BRAKES 40 · 24.0% · 1 crash reports ENGINE: 21 complaints, 12.6% of reports ENGINE 21 · 12.6% · 2 fire reports STEERING: 21 complaints, 12.6% of reports STEERING 21 · 12.6% · 1 crash reports 1 fire reports ELECTRICAL SYSTEM: 19 complaints, 11.4% of reports ELECTRICAL SYSTEM 19 · 11.4% · 1 crash reports POWER TRAIN: 18 complaints, 10.8% of reports POWER TRAIN 18 · 10.8% · 1 crash reports EXTERIOR LIGHTING: 8 complaints, 4.8% of reports EXTERIOR LIGHTING 8 · 4.8% AIR BAGS: 7 complaints, 4.2% of reports AIR BAGS 7 · 4.2% · 3 crash reports VEHICLE SPEED CONTROL: 5 complaints, 3.0% of reports VEHICLE SPEED CONTROL 5 · 3.0% FUEL SYSTEM: 3 complaints, 1.8% of reports FUEL SYSTEM 3 · 1.8% · 1 fire reports UNKNOWN OR OTHER: 29 complaints, 17.4% of reports UNKNOWN OR OTHER 29 · 17.4% · 1 fire reports 0% 25% 50% 75% 100%

UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.

View component data as a table
System / Component Complaints Share of Reports Safety Reports (Crashes / Fires)
SERVICE BRAKES 40 24.0% 1 crashes · 0 fires
ENGINE 21 12.6% 0 crashes · 2 fires
STEERING 21 12.6% 1 crashes · 1 fires
ELECTRICAL SYSTEM 19 11.4% 1 crashes · 0 fires
POWER TRAIN 18 10.8% 1 crashes · 0 fires
EXTERIOR LIGHTING 8 4.8% 0 crashes · 0 fires
AIR BAGS 7 4.2% 3 crashes · 0 fires
VEHICLE SPEED CONTROL 5 3.0% 0 crashes · 0 fires
FUEL SYSTEM 3 1.8% 0 crashes · 1 fires
UNKNOWN OR OTHER 29 17.4% 0 crashes · 1 fires
NHTSA Consumer Complaints, NHTSA Safety Recalls, and NHTSA Defect Investigations Snapshot 2026-08-22 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Problem & Recall Timeline

Observed complaint volume and manufacturer recall actions over time

Problem & Recall Timeline Owner reports in this snapshot begin in Jan 2011; the first recall shown was reported in Jun 2011. 2011-Q1: 1 owner reports 1 2011-Q3: 2 owner reports 2 2011-Q4: 6 owner reports 6 2012-Q1: 3 owner reports 3 2012-Q2: 3 owner reports 3 2012-Q3: 7 owner reports 7 2012-Q4: 7 owner reports 7 2013-Q1: 2 owner reports 2 2013-Q2: 7 owner reports 7 2013-Q3: 1 owner reports 1 2013-Q4: 1 owner reports 1 2014-Q1: 1 owner reports 1 2014-Q2: 4 owner reports 4 2014-Q3: 8 owner reports 8 2014-Q4: 4 owner reports 4 2015-Q1: 3 owner reports 3 2015-Q2: 2 owner reports 2 2015-Q3: 11 owner reports 11 2015-Q4: 6 owner reports 6 2016-Q1: 4 owner reports 4 2016-Q2: 3 owner reports 3 2016-Q4: 5 owner reports 5 2017-Q1: 4 owner reports 4 2017-Q2: 3 owner reports 3 2017-Q4: 6 owner reports 6 2018-Q1: 7 owner reports 7 2018-Q2: 5 owner reports 5 2018-Q3: 3 owner reports 3 2018-Q4: 5 owner reports 5 2019-Q1: 4 owner reports 4 2019-Q2: 5 owner reports 5 2019-Q3: 2 owner reports 2 2019-Q4: 7 owner reports 7 2020-Q1: 2 owner reports 2 2020-Q2: 1 owner reports 1 2020-Q3: 4 owner reports 4 2020-Q4: 6 owner reports 6 2021-Q2: 1 owner reports 1 2021-Q3: 1 owner reports 1 2022-Q1: 2 owner reports 2 2022-Q2: 1 owner reports 1 2022-Q4: 1 owner reports 1 2024-Q2: 3 owner reports 3 2025-Q3: 1 owner reports 1 2026-Q1: 1 owner reports 1 2026-Q2: 1 owner reports 1 Owner reports Jan 2011 Apr 2026 Recall campaign 11V315000 ◆ Recall campaign 11V315000 Recall campaign 15V431000 ◆ Recall campaign 15V431000 Recall campaign 16V273000 ◆ Recall campaign 16V273000 Recall campaign 17V432000 ◆ Recall campaign 17V432000 Investigation PE19014 ● Investigation PE19014 Investigation EA24003 ● Investigation EA24003
  • Campaign 15V431000 was reported 1,240 days after the first earlier complaint mapped to its component.
  • Campaign 16V273000 was reported 1,603 days after the first earlier complaint mapped to its component.
  • Campaign 17V432000 was reported 1,045 days after the first earlier complaint mapped to its component.
View timeline records as a table
Date Record type Count Record identifier
2011-Q1 Owner reports 1
2011-Q3 Owner reports 2
2011-Q4 Owner reports 6
2012-Q1 Owner reports 3
2012-Q2 Owner reports 3
2012-Q3 Owner reports 7
2012-Q4 Owner reports 7
2013-Q1 Owner reports 2
2013-Q2 Owner reports 7
2013-Q3 Owner reports 1
2013-Q4 Owner reports 1
2014-Q1 Owner reports 1
2014-Q2 Owner reports 4
2014-Q3 Owner reports 8
2014-Q4 Owner reports 4
2015-Q1 Owner reports 3
2015-Q2 Owner reports 2
2015-Q3 Owner reports 11
2015-Q4 Owner reports 6
2016-Q1 Owner reports 4
2016-Q2 Owner reports 3
2016-Q4 Owner reports 5
2017-Q1 Owner reports 4
2017-Q2 Owner reports 3
2017-Q4 Owner reports 6
2018-Q1 Owner reports 7
2018-Q2 Owner reports 5
2018-Q3 Owner reports 3
2018-Q4 Owner reports 5
2019-Q1 Owner reports 4
2019-Q2 Owner reports 5
2019-Q3 Owner reports 2
2019-Q4 Owner reports 7
2020-Q1 Owner reports 2
2020-Q2 Owner reports 1
2020-Q3 Owner reports 4
2020-Q4 Owner reports 6
2021-Q2 Owner reports 1
2021-Q3 Owner reports 1
2022-Q1 Owner reports 2
2022-Q2 Owner reports 1
2022-Q4 Owner reports 1
2024-Q2 Owner reports 3
2025-Q3 Owner reports 1
2026-Q1 Owner reports 1
2026-Q2 Owner reports 1
Recall campaign 1 11V315000
Recall campaign 1 15V431000
Recall campaign 1 16V273000
Recall campaign 1 17V432000
Defect investigation 1 PE19014
Defect investigation 1 EA24003
NHTSA Safety Recalls Snapshot 2026-08-22 Open source record Read our complete data methodology →

Safety Recalls (4)

Official safety recall campaigns filed with NHTSA

  1. Manufacturer action

    Recall campaign 11V315000

    Report date
    Component:
    STEERING
    Consequence:
    A MISSING OR INCORRECTLY INSTALLED RIVET COULD COMPROMISE THE ABILITY OF THE STEERING COLUMN TO SUPPORT THE OCCUPANT LOADS IN THE EVENT OF A FRONTAL CRASH, DECREASING THE EFFECTIVENESS OF THE FRONTAL IMPACT SAFETY SYSTEM. AS A RESULT, THE CONDITION MAY INCREASE THE POTENTIAL FOR INJURY IN A FRONTAL CRASH.
    Remedy:
    DEALERS WILL INSPECT FOR RIVET PRESENCE AND ALIGNMENT AND REPAIR THE STEERING COLUMN PIVOT AS REQUIRED, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 4, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
    View authoritative NHTSA record →

  2. Manufacturer action

    Recall campaign 15V431000

    Report date
    Component:
    ENGINE AND ENGINE COOLING
    Consequence:
    If the displaced engine cover contacts the exhaust manifold, there would be an increased risk of a vehicle fire.
    Remedy:
    Chrysler will notify owners, and dealers will install an improved mounting system for the engine cover, free of charge. The recall began on October 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R32.
    View authoritative NHTSA record →

  3. Manufacturer action

    Recall campaign 16V273000

    Report date
    Component:
    STEERING
    Consequence:
    A loss of power steering assist may require extra steering effort, especially at lower speeds, increasing the risk of a crash.
    Remedy:
    Chrysler will notify owners, and dealers will replace the power steering return hoses, steel tubes, and power steering oil cooler, free of charge. The recall began on May 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S08.
    View authoritative NHTSA record →

  4. Manufacturer action

    Recall campaign 17V432000

    Report date
    Component:
    AIR BAGS
    Consequence:
    Unexpected deployment of the driver's frontal air bag increases the risk of a crash or driver injury.
    Remedy:
    Chrysler will notify owners, and dealers will inspect the air bag wiring within the steering wheel, replacing it if necessary. A protective cover will also be installed. These repairs will be made free of charge. The recall began August 28, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T47.
    View authoritative NHTSA record →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Complaint Narrative Explorer

Verbatim owner-reported defect narratives from NHTSA public records

Data: NHTSA Office of Defects Investigation · snapshot 2026-08-21
Safety incident filters
Showing 0 of 167 complaints · page 1 of 7

No complaints match the current filters.
EPA Fuel Economy Database Snapshot 2026-08-21 Open source record Read our complete data methodology →

Estimated Ownership Cost

EPA fuel economy ratings and annual operating cost estimates

Data: US EPA Fuel Economy Guide · snapshot 2026-08-21
Supported range: 1,000–60,000 miles per year
Supported range: $1.50–$10.00 per gallon
55% city45% highway
Estimate unavailable

EPA fuel-economy data is unavailable for this vehicle.

No estimate is shown when required EPA values are unavailable.

 Open Ownership Cost Calculator →

Adjacent Model Years

Immediate preceding and succeeding model year records

NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Methodology & Data Integrity

Data sourced from NHTSA Office of Defects Investigation. Snapshot date: 2026-08-21.

Read our complete data methodology → Sources